Reviews (556)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, intuitive interface, and extensive customization options. Key features include automation that simplifies the invoicing process, professional designs that boost brand image, and detailed VAT management ideal for EU businesses. It also supports multiple languages and currencies, making it suitable for global commerce. Merchants appreciate its seamless Shopify integration and consider it a cost-effective solution for professional invoicing, enhancing operational efficiency and financial compliance.

May 21, 2024

Super fast service. got a reply within minutes, Lewis set up a function that was missing in our shop. Issue was solved within minutes of realising it was an issue. thats a first for me. Thank you!!!

Banded Bracelets
Germany
Almost 3 years using the app
Sufio replied June 4, 2024

Thank you for showing appreciation for our speedy customer service. Please feel free to reach out to us again, anytime! :)

June 18, 2024

Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.

Floralessence
New Zealand
Over 2 years using the app
Sufio replied June 20, 2024

Thank you for your nice review! It's our pleasure to help you with any request you may have. :)

September 24, 2024

Simple app, der gør præcis det den skal. Har haft brug for lidt support, og det har bare virket helt fantastisk.

AGF Fanshop
Denmark
7 days using the app
Sufio replied September 27, 2024

Thank you for your kind words. We're always happy to provide support to our users!

May 14, 2024

Our unique requirements for providing invoices to EU/NON-EU customers required some additional tech work by Sufio's customer support & tech team.

I am extremely happy with their ability to implement all required changes to allow us to continue selling according to EU regulations.

Lucy, Filip, thank you! 5/5

DeltaHub
United States
7 months using the app
Sufio replied June 4, 2024

Thank you very much for your nice review! We pride ourselves on providing a compliant service for our customers.

June 6, 2024

Michael went above and beyond with his professional customer service and knowledge of his software. He made it very easy to customise the invoice with some quite specific technical functionality required for a government rebate scheme for the elderly and disabled. The app works very well, the UI is well thought out and is easy to use. Very well done team, thank you!

Fit Food Perth
Australia
30 days using the app
Sufio replied June 18, 2024

Thank you for showing appreciation for our professional customer service! We're delighted to hear that you are happy with our app and its numerous possibilities for customisations.

May 29, 2024

Great app! Very happy with the functionalities so far, we use it for VAT automatic exemption and automatic invoicing. Great solution and if we need any help, Lewis is always there to respond quickly! Good work guys

Blooming Good
Netherlands
3 months using the app
Sufio replied June 4, 2024

Thank you for your kind words! We're glad to hear that our automated solutions are working their magic for you and that you appreciate our timely assistance. We'll be here if you need anything else!

February 5, 2024

Support team worked hard to get the right format for us.
There is quick and easy editing of the design of the invoice and it works to send invoices automatically without our involvement. Perfect solution and well worth the subsription.

Wound Products Australia
Australia
Over 3 years using the app
Sufio replied March 19, 2024

Thank you so much! I'm glad our Support team was able to assist you in making your account work for you. Indeed, automation is one of our key features to help take away the workload of running your successful business :)

December 18, 2023

This app is fantastic! We have been using it for some years now and enjoy every part of it. The support is pretty helpful and fast. I totally recommend it!

El Rastro de la Piel
Spain
Over 4 years using the app
Sufio replied December 21, 2023

Thank you very much! We love to hear that you are a long-time user and recommend our service! :)

January 30, 2024

What an excellent app, and what an even better value service is included with it. They not only answer quickly, but they also have appropriate answers for all of your questions.
Highly recommended.

Les Jumelles
Belgium
Almost 2 years using the app
Sufio replied March 19, 2024

Thank you very much! Our Support team does its best to bring you timely answers and get you on your way :)

May 21, 2024

Great app experience with great customer service. I asked a hard hitting question and they not only identified the solution, they fixed it and mitigated any future potential issues. Thank you Sufio Team!

WTHR Skincare
United States
21 days using the app
Sufio replied June 4, 2024

Thank you so much! This is exactly the type of review that motivates us to do our utmost best at all times.