Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust invoicing capabilities and user-friendly design. They appreciate its customizable invoice templates, ability to handle complex VAT challenges, and integration of VAT exempt functions. The app's customer support is consistently praised for being responsive and proactive. Merchants also note the clean invoice templates, easy setup, and quick customization implementation. The app is valued for streamlining the invoicing process and saving businesses time.

Edited November 9, 2017

I had no issues almost for 1 year until the last 2 months where I noticed that all orders are not updated automatically and I have to go through every order in my store and do a manual update which takes alot of time !! It happened more than 10 times in the last 2 months and decided to uninstall the app . Not recommended at all as they were unable to fix this issue .

Update : Nov 11th,2017

I received an email from the company manager who was really professional in solving the issue I had and I was completely satisfied. Thanks.

United Arab Emirates
Over 6 years using the app
June 21, 2019

Great app, looks good and works fine. And when i had questions i received very quick and good support.

Over 4 years using the app
Sufio replied August 7, 2019

Thanks for the nice review Bjorn. Let us know if you ever need help with anything else!

March 8, 2017

Solid App. Simple to use, effective and inexpensive. Support is great as well, very responsive.

United States
Almost 2 years using the app
October 27, 2015

Excellent customer service and great customisation!

Vama Vapor2
Almost 2 years using the app
February 3, 2022

Cette application est simple et pratique d'utilisation. La seule limite c'est qu'il n'y a pas d'API pour facilité les échanges avec un système d'information. Le support est extrêmement réactif et agréable. Ils ont su nous aider dès qu'on a eu une problématique sur l'application

Over 1 year using the app
Sufio replied February 4, 2022

Je vous remercier de prendre le temps de donner votre avis, en effet, nos développeurs seront à la recherche de mettre en place une API ultérieurement. Nous sommes conscients de les avantages qu’une telle fonctionnalité peut apporter.
Veuillez garder un œil sur nos newsletters pour rester au courant sur les nouvelles fonctionnalités!

November 6, 2017

Extremely easy to use. Interfaces with Shopify well. Only reason I cannot give them a 5 star review is because there is no phone support. In today's fast paced business world, having a person you can talk to is paramount.

United States
Over 1 year using the app
May 24, 2019

++ Great app for invoicing, mostly customisable for our needs and some of the best customer service going.

- - Purchase Order numbers would be a valuable addition.

Endurance Edge
About 1 year using the app
Sufio replied August 7, 2019

Thanks for the great review Tegyn!

Unfortunately, Shopify doesn't allow us to add a new field to the "Create Order" section in the Shopify admin.
However, it is possible to add the PO number manually to the invoice in Sufio, or to capture the PO number in the storefront as we describe here: https://sufio.com/articles/shopify/create-invoices-from-orders/additional-details/po-numbers/

July 23, 2020

Very useful app for those who need basic invoices and payment after order creation through Stripe. Drawbacks include not being able to push payment status and updated invoices back to Shopify, no search function for invoices.

Helpful support team.

Canadian Medical Distributors
About 1 year using the app
Sufio replied July 28, 2020

Thank you for your constructive review! We appreciate it greatly. Words like yours help us to grow and do better. :)
In case you need additional help, please, let us know. We're here for you.

Edited August 15, 2018

Jan was extremely helpful, except there have been outstanding changes not implemented for awhile - especially for European VAT compliance, eventually we got there but it did take about 4-6 weeks.

Otherwise the invoices look quite good and the system functions well, the only changes i'd like to see is analysis and reporting of the invoices or mass export of this data.

Nura Operations Pty Ltd Eu
11 months using the app
March 2, 2021

We used for a while and was a GREAT solution, however, the invoice does not update if the order is changed post marked as pending, which is surprising. The nature of our business means orders can get changed regularly but if your orders do not then I would highly recommend.

Entry Point Distribution
4 months using the app
Sufio replied March 3, 2021

Thanks a lot for your review! :) We are happy that you used our app.
As you have mentioned, Sufio is not able to automatically reflect changes that were done in your Shopify order after the invoce is created. The only solution, for now, is to set up creating invoices in a way that they are created once the order is paid or fulfilled.
We understand that support for editing orders could provide a more seamless experience for our customers and it is something we would definitely like to add in the future.