Reviews (557)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for streamlining invoicing, especially with VAT and international billing, crucial for EU businesses. It enhances invoice professionalism and supports automatic invoicing, extensive customization, and multiple languages and currencies. The app is noted for its reliability and user-friendly interface. Customer support is highlighted for its responsiveness and helpfulness in issue resolution and customization assistance, boosting merchant satisfaction and trust.
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Sufio's support team are second to none! I've always loved working with them.... they're willing to help customize features and go above the call of duty to get our invoicing system functional and personalized to our business.
Thank you for such a lovely review! We are more than happy to go above and beyond for our customers. :)
Sufio is hands down the best invoice app for Shopify. Extremely easy to setup, and any customization needs their support team will help you build out. Highly recommend this app.
Thank you so much for such a positive review! Our Support team is indeed always happy to help you with any customization you need.
Super fast service. got a reply within minutes, Lewis set up a function that was missing in our shop. Issue was solved within minutes of realising it was an issue. thats a first for me. Thank you!!!
Thank you for showing appreciation for our speedy customer service. Please feel free to reach out to us again, anytime! :)
Simple app, der gør præcis det den skal. Har haft brug for lidt support, og det har bare virket helt fantastisk.
Thank you for your kind words. We're always happy to provide support to our users!
All products on my Shopify site are set in Turkish Lira. However, Sufio invoices display the products with a Euro symbol. The amount is correct, but there is a Euro symbol instead of TL. How can I fix this? Can you please help?
Thank you very much for your review. We will be more than happy to help you!
In Sufio, the currency and symbol displayed on invoices are determined by the currency your customers use when placing orders on your Shopify store. To ensure everything is configured correctly for your Sufio account and to help troubleshoot any issues, we've reached out to you directly via email.
Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.
Thank you for your nice review! It's our pleasure to help you with any request you may have. :)
Support team worked hard to get the right format for us.
There is quick and easy editing of the design of the invoice and it works to send invoices automatically without our involvement. Perfect solution and well worth the subsription.
Thank you so much! I'm glad our Support team was able to assist you in making your account work for you. Indeed, automation is one of our key features to help take away the workload of running your successful business :)
After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.
Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider.
It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs.
Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response.
We hope your new provider will be able to meet your expectations and provide the service you need.
Our unique requirements for providing invoices to EU/NON-EU customers required some additional tech work by Sufio's customer support & tech team.
I am extremely happy with their ability to implement all required changes to allow us to continue selling according to EU regulations.
Lucy, Filip, thank you! 5/5
Thank you very much for your nice review! We pride ourselves on providing a compliant service for our customers.
What an excellent app, and what an even better value service is included with it. They not only answer quickly, but they also have appropriate answers for all of your questions.
Highly recommended.
Thank you very much! Our Support team does its best to bring you timely answers and get you on your way :)