Reviews (392)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing B2B processes, noting its user-friendly interface that simplifies invoice creation and management. Features like automatic invoicing, customizable invoices, and efficient VAT handling are particularly valued. The app also reduces customer inquiries by improving invoice visibility and access. Merchants appreciate the responsive customer support and seamless Shopify integration, making it a valuable tool for efficient invoicing operations.
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The app is okay if you only have 1-2 orders to fulfill a day, but the load time is simply way too slow to use, and it is missing certain important things such as customer notes, and a breakdown of item in such things as kits. Support is really good and I will use this app in the future once the bugs have been worked out. James.
Hi there,
Since your review was posted we have significantly upgraded our infrastructure to ensure timeouts like this no longer happen.
We also have a new version of Sufio, which can bring over order notes and metafields from your orders onto the invoices.
We hope you'll consider giving it another try!
By far the best billing app I've ever had for online sales! Easy to set up and completely customizable. I've been waiting for an app like this for a very long time... Handles only billing, but does it perfectly...
Thank you so much for your lovely review! We are delighted to hear the app has been able to achieve what you need! We love to provide custom options and I'm glad they have been useful to you :)
I needed an app to print /export invoices. I could not customize the template the way i wanted. Just changing the word "Invoice" to something else was not possible. The customer service was not pleasant neither I don't get the fuss? There is better and cheaper app. Printout Designer by example.
Hi Audrey, we are so sorry you have had a bad experience!
We actually did not receive any of the messages you sent us. It turns out there was a bug in our email processing service which caused your emails to bounce, so we didn't find them until we investigated today following your review.
We definitely can help you out with some template customizations, and also to re-label "Invoice". That's no problem.
If you can try again to write to us at support@sufio.com (try directly from your email client, rather than through the app, just to be sure) with exactly what you need, we'll do our best to help you out.
We will also be glad to give you another 14-day free trial if you re-install, since you didn't get to make use of your initial one.
Apologies once more, and we hope you consider giving Sufio another shot.
sehr leicht zu bedienen mit vielen Möglichkeiten
Vielen Dank für Ihre Bewertung!
Es ist uns wichtig, die Sufio-App benutzerfreundlich zu halten und unseren Kunden viele nützliche Funktionen zur Verfügung zu stellen.
The app is wrongly claiming and advertising to cover EU VAT validation and handling of B2B EU intra community supply purchases. It simply cant do it.
And I was very surprised that the app developers dont seem to (want to) understand the basic legal requirement regarding EU VAT regulations.
Since the tool does not change any prices after VAT validation in the frontend (!) the sufio support recommended us the exclude taxes from prices. This is an even worse solution, it is simply illegal in the EU to add VAT at the checkout, prices must be shown at any time inkl. VAT.
I know its shopifys fault that there is no VAT ID check possible during checkout but if your tool cant fix this stop claiming otherwise.
Furthermore one has to be clear that VAT IDs collected by the plugin are only added as a "tag" and thus are not shared through the shopify API and thus cannot be exported to any ERP.
Hi there,
We understand it is frustrating, but unfortunately this is simply how Shopify calculates prices when VAT is included.
It is not something that Sufio can have any affect on.
We try to explain this a bit in our article: https://sufio.com/articles/shopify/taxes/tax/include-exclude-taxes-product-prices/
Highly recommended, great app and great company! The invoice in pdf format attached to the automatic emails that are sent to customers are exactly what we needed in order to take our professionalism to the next level. Also, I have to say that the level of customer service from Sufio is second to none!! Norbert has been just awesome!! THANK YOU :-)
Amazing customer service and super easy to set up. I would highly recommend Sufio if you need a tax invoice solution for your customers on Shopify.
Thank you very much! We believe our app is very user-friendly so it's great to hear that it was easy for you to set it up. We appreciate your recommendation :)
Very responsive and great customer service, our business requirement was implemented within a few hours. Specials thanks to Lewis.
Thank you for your review! We're glad to hear that you've had a positive experience with our customer services! We are always here for you - don't hesitate to reach out anytime! :)
Great app and brilliant support. If you need professional invoices for your Shopify store, give it a try and you will for sure enjoy it, not to speak about your clients. Thumbs up for the Sufio Team!
Thanks for this awesome review, guys! Glad to help, let us know if you need anything else.
Great experience so far. Really streamlined our process. Does not do everything we would like yet, but very impressed by development commitment to offer new functionality in near future. Customer service very accessible, helpful and prompt replies.