Sufio: Professional Invoices

The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal.
It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”.

It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation.
I checked the invoices in detail with my accountant and my lawyer (specialist in tax law).

The app SUFIO is not able to manage discounts on the invoices.
In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application).

Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong.

I have sent them a lot of emails with many details in order to find a solution.

At the beginning, they said that the problem was due to the Shopify's configuration.
After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.”

Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”.

They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation.

I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store!

I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO.

The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.

The app itself is great. However, the support is even better! Very happy. I highly recommend this. A must have for your store in my opinion.

I used this app to download my invoices for my Program and at first my invoices were i English instead of German. So i talked to the support and they have ruled it in less than 5 Minutes! I can fully recommend Sufio!

A Lifesaver for our VAT Challenges – 10 Stars!

As a B2B business owner, I can't express enough how much the Sufio app has saved the day for us on our Shopify platform. We were stuck in a VAT-related tangle, especially concerning reverse charging for Euro businesses. Months of trying to find a workaround solution had us at our wit's end until we stumbled upon this gem of an app. It's not an exaggeration to say that it has solved our problems comprehensively. We are finally operational and running smoothly, and that's a sigh of relief we've been yearning for.

What has further impressed us is their exceptional customer service. Politeness and extreme helpfulness are evidently at the core of their approach. Whenever we had questions or ran into a hurdle, their support team was there with prompt and effective solutions.

In a perfect world, I'd give Sufio a solid 10 stars for their app and customer service. While the stars might be capped at 5, consider this review an emphatic endorsement of a service that goes above and beyond to support businesses in navigating complex VAT challenges.

I´m using this app for my Invoices. Everything works easy and smooth. The Support Team was super helpful with adjusting one tiny thing. I´m very happy - Thank you!

I am new with Shopify and they helped me get it right even though it was not straight forward. So far so good.

Very easy to use and setup. I had slightly different requirements to the out of the box configuration. The support team were excellent and helped make the App work as I needed it to.

This is an amazing app! It is exactly what I needed for automatic invoicing of my customers. Simple and effective! The invoice itself looks very professional and I was able to easily add my custom logo to the top. There is an option for the customer to print, download or view it online. The customer support that was offered to me was also very impressive. I had daily communication with the developer over a period of 4 days until my invoice was perfected to my desire. First class all the way!

Amazing tool, easy to setup and configure, does what it needs to do. Fair pricing- and if you do not need automatic invoicing, but only VAT invoices, its super simple.

On top, great customer service.

While this doesn't cover all my needs (I have very fringe case needs), with the recent addition of variant metafield access and direct editing of the templates, it does more than enough of what I need. Nothing else I looked at comes nearly this close. Oh, and support has been over the top, with their always friendly, quick and helpful answers to my questions, it has been a pleasure working with them.