Reviews (396)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its professional invoicing, especially for B2B, praising its user-friendly interface, automatic features, and VAT handling. They appreciate the customization options, including invoice design adjustments and default payment terms. Exceptional customer support is noted for responsiveness and expertise in handling specific tax regulations. The app is valued for its seamless Shopify integration and the professional quality of its invoices.
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After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.
Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider.
It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs.
Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response.
We hope your new provider will be able to meet your expectations and provide the service you need.
Neuerdings werden die Email von Sufio unter dem Vorwand des fehlenden DMARC Eintrags blockiert wenn keine eigen Domain bei Sufio registiert ist, somit ist man gezwungen einen Upgrade auf Professional oder Premium zu machen.
Einen Basic Service zu blockieren und die Kunden zu zwingen mehr dafür mehr zu Bezahlen ist echt die übelste Art Geschäfte zu machen.
Die Mails werden von Shopify Einwandfrei zugestellt, da all unsere Domains im DNS einen DMARC Eintrag haben.
Nach vielen Jahren der Nutzung dieser APP werden wir nach andern Lösungen suchen.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre Treue über die letzten 5 Jahre sehr.
Es tut uns leid, dass wir trotz mehrmaliger Versuche, mit Ihnen in Kontakt zu treten, die Probleme nicht gemeinsam lösen konnten. Wir haben uns mehrmals gemeldet, um Ihnen Unterstützung und Lösungen anzubieten, und wir hätten gerne eine Möglichkeit gefunden, die für Sie besser funktionieren würde.
Bezüglich des Problems mit dem Versand der E-Mails möchten wir klarstellen, dass dies nicht durch einen Fehler im Sufio-System verursacht wurde. Das Problem trat auf, nachdem eine strenge DMARC-Richtlinie für Ihre Domain implementiert wurde. Da Sufio E-Mails in Ihrem Namen versendet, erfordert diese Richtlinie eine spezifische Autorisierung, um den Versand fortsetzen zu können. Ohne diese Autorisierung können die E-Mails blockiert werden. Wir haben Lösungen angeboten, wie Sie Sufio für den Versand autorisieren können, aber leider haben wir keine Rückmeldung erhalten.
Sollten Sie in Zukunft Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
Michael went above and beyond with his professional customer service and knowledge of his software. He made it very easy to customise the invoice with some quite specific technical functionality required for a government rebate scheme for the elderly and disabled. The app works very well, the UI is well thought out and is easy to use. Very well done team, thank you!
Thank you for showing appreciation for our professional customer service! We're delighted to hear that you are happy with our app and its numerous possibilities for customisations.
Sufio is hands down the best invoice app for Shopify. Extremely easy to setup, and any customization needs their support team will help you build out. Highly recommend this app.
Thank you so much for such a positive review! Our Support team is indeed always happy to help you with any customization you need.
Great app experience with great customer service. I asked a hard hitting question and they not only identified the solution, they fixed it and mitigated any future potential issues. Thank you Sufio Team!
Thank you so much! This is exactly the type of review that motivates us to do our utmost best at all times.
Sufio does what we need. It's beautiful and simple to use. The support ist friendly, helpful and quick. And they have already foe the extra mile for us by adding custom scripts to our account. Thank you for the great prodcut and support.
Thank you for sharing your review! I'm glad our team made a good impression with you and we'll continue to be ready whenever you need us :)
Still the best invoice gen app for Shopify with increasing useful functionality and brilliant responsive support ready to assist with custom configurations
We've been using this app across 2 stores for 4+ years now and its been a seamless tool for us and our clients.
The developers are super helpful and provide intuitive and speedy suggestions and implement them in a faultless ,manner.
This is a great app at a value price.
Thanks for choosing Sufio! We’re glad you’ve enjoyed using our app for four whole years now, and we promise you many more helpful features in future. Don’t hesitate to contact us if you need anything; we’re always ready to help our customers.
prompt and efficient customer service!
Thank you for your kind words.
We truly appreciate that you took the time to share your feedback with us! :)
This is a game-changing app that revolutionises how we handle invoicing. The team provide exceptional customer service and I would also like to mention the incredible Filip. He is ready to assist you with any amendments or customisations you need. Filip's attention to detail and dedication to solving problems ensures that no issue goes unresolved. We recently faced a complex challenge with invoicing for IOSS or DDP orders, which was costing us valuable time and money. Thanks to Filip's expertise, our customisations were seamlessly implemented, resulting in a more successful and profitable business – highly recommended!