Super: Gift Wrap, Gift Message
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (247)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer experience with features like gift wrap, messages, and receipts, potentially boosting sales. It's praised for seamless integration, customization, and reliable performance. The user-friendly interface and design flexibility are highlighted. Customer support is noted for being responsive and effective in resolving issues and assisting with customization, ensuring smooth operation across various store themes.
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Great app! The staff is incredibly responsive and helpful whenever an issue arises. Highly recommend!
Total Rip off! Charging me £22.53 a month and I didn't even use it! Not happy at all and will complain!
Hi there,
Thank you for taking the time to leave a review - we truly appreciate all feedback.
Regarding the charge you mentioned: you were subscribed to our Pay-as-you-go plan, which is billed based on your store's total monthly order volume. To help avoid surprises, the estimated monthly cost is always displayed clearly in the Account Settings inside the app before charges apply.
We also noticed that you contacted our support team about this, and we replied shortly after, but haven’t heard back yet.
I'll reach out to you privately via email once again, as we'd genuinely love to help and make sure everything is resolved to your satisfaction.
Thanks, and have a wonderful weekend ahead 🙂
Shahar
Great App, works very well!
love this app so easy to use
Classic bait and switch app. The only functionality is a toggle on/off switch for "gift message", "gift wrap", and "gift receipt". There are zero setting options or customization options. When I toggled on the Gift Message option a 2x2 square of a blurry gift icon took up the entirety of my cart. When I contacted support to see if I was missing the menu option for settings or customization, I was told to grant them full access/permission to my shop and that in the mean time they would let their dev team know. Dev team know what? The app is completely useless. The pro subscription advertises the following and none of this is built into the app to use:
Add unlimited paid and free gift wraps
Can appear in the cart and product pages
2 design types: Pop up modal & Checkbox
Fully customizable design to match style
Supports custom checkbox & modal images
Attracts attention with visual animation
Hi there,
Thank you for taking the time to share your feedback. We truly value all feedback on our app, especially when it helps us improve both the product and our service for the benefit of our users.
We'd like to clarify that our app does include all of the features listed under the Pro plan, including multiple display types (modal & checkbox), full design customization, support for cart and product pages, custom images, and more.
In this case, the app was being tested on a draft theme, which prevented the features and customization options from appearing as expected. Unfortunately, this led to a misunderstanding of the support representative that assisted you, and we agree that the experience could have been handled better.
Our support team only requests theme access when it’s necessary to properly diagnose theme-related behavior.
We've reached out privately and would be more than happy to personally assist with setup and ensure everything works correctly if you’re open to giving the app another try. :-)
Thank you and have a wonderful day ahead!
Effective Apps Team
useless
Hi there,
Thank you for taking the time to share your feedback, we truly value every review, as it helps us improve both the app and our service.
We're sorry to hear that your experience didn't meet expectations. Based on the review, we weren't able to fully understand what went wrong, and we'd genuinely like to investigate and help resolve it.
Super is used by thousands of merchants to offer gift wraps and gift message options, and in most cases any issue can be resolved quickly and efficiently.
We also checked and couldn't find any prior support request from your store via email or chat. We've reached out directly but haven't received a response yet. If you’re open to it, we'd be more than happy to look into this and assist you as soon as possible. We're always here and happy to help. :-)
Thank you,
Effective Apps Team
I needed a gift-wrap option for my Shopify store and found the Super Gift Wrap app to be incredibly small-business friendly. The support team was also very prompt and helpful when I needed assistance setting it up. I’d definitely recommend it to any small business looking to offer gift wrapping.
Disappointed. The App store says there is a free plan available - there is not. There is only a free 7 day trial, after that there are only paid plans.
EDIT TO ADD: The app developers reached out to me to clarify based on my poor review: "To clarify, the free plan is available for stores on the Shopify Development plan, as noted at the bottom of the App Store listing page."
To me, this is still a total bait and switch because if there is a caveat it should be clearly and explicitly stated at the TOP of the app store listing page, not at the bottom and certainly not by disguising it with the "free to install, free plan available" as the core pricing advertised for the app when that is strictly available for a certain group of Shopify customers.
Hi there,
Thank you for taking the time to share your feedback. We truly value all feedback about our app, especially when it highlights areas where we can improve 🙂
We appreciate you pointing this out. To clarify, the free plan is available for stores on the Shopify Development plan, as noted at the bottom of the App Store listing page. For stores on regular Shopify plans, we offer a 7-day free trial, after which paid plans apply.
If you\re on a development store and the free plan didn't appear automatically, our support team would be more than happy to help get that sorted - we've also reached out to you privately.
Looking forward to your reply,
Effective Apps Team
This app has been great for my site, I have not had any problems all these years. The tiny gift icon that shows on my product page is my favorite as it attracts people to select it. So far a lot of people have selected this gift wrap feature on my product page.
Thank you for your amazing service!
Looking forward to a feature update that makes excluding specific products easier. Otherwise, it's a great app!
