Reviews (323)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its ability to enhance the shopping experience by allowing customers to add personalized options like gift wrapping and messages directly in their shopping cart. It features customizable design options and supports easy integration with existing website themes. Merchants report an increase in order value and customer satisfaction. The app is noted for its ease of installation and use, with a responsive support team that efficiently handles inquiries and technical issues. Regular updates are made based on merchant feedback to keep the app relevant and effective.
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I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.
Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.
I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.
After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.
We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.
Thank you once again for your feedback, and we wish you continued success with your store.
Best regards,
Shahar
Perfect App and Service! Works 100%
Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!
It does not have a free plan, contrary to what the Shopify App Store listing says. It only has 7 day free trials on paid plans. Don't waste your time installing if you need a free plan.
Simple to use app and does what it should. Customer service is helpful.
Super helpful! I had spent over a week trying to do this without an app . Once I found this app it was set up quickly and just how I wanted!
Itamar and Zain was very helpful and patient with my request. They understood what I wanted and did a great job. Thank you!
Does what it says on the tin, custom service were very helpful in some image upload issues and helped resolve it quickly
This app does exactly what we needed! We ran into a small conflict in our theme & Shahar jumped on it quickly for us to resolve it (& was so kind in doing so). Functionality feels clean & responsive.
Easy to set up, and great customer support when I ran into a few issues! Would highly recommend this app for gifting uses.