Reviews (334)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for allowing customers to add personalized gift messages and options like gift wrapping directly in their cart, enhancing the shopping experience and increasing order values. It is noted for its easy installation, seamless integration, and customizable features that match merchant branding. The customer support is responsive and adept at handling issues and custom requests, contributing positively to business operations and customer satisfaction.
Refine
-
By rating
I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.
Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.
I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.
After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.
We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.
Thank you once again for your feedback, and we wish you continued success with your store.
Best regards,
Shahar
Just installed this on the PAYG model - which is great for us because we're so small right now.
Really easy and intuitive to configure. I had a small issue (user error), fired off an email and got a response in minutes that resolved my issue. Faultless. Good work guys.
Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!
Perfect App and Service! Works 100%
This app does exactly what we needed! We ran into a small conflict in our theme & Shahar jumped on it quickly for us to resolve it (& was so kind in doing so). Functionality feels clean & responsive.
Easy to set up, and great customer support when I ran into a few issues! Would highly recommend this app for gifting uses.
Love this app! We offer gift packaging and this app makes it so easy for our customers to add it to their cart. The app is very customizable and the customer service is excellent. I had an issue and they were able to fix it within minutes.
Fast and effective customer service! They helped get our website looking more professional and useful for our customers.
great functions and customer service answers really quick to any doubts or questions, very recommended
Really simple to set up. I had a few issues with layout etc and Shahar quickly resolved them for me! Thanks very much!