Reviews (334)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to add personalized gift messages and options like gift wrapping directly in their cart, enhancing the shopping experience and increasing order values. It is noted for its easy installation, seamless integration, and customizable features that match merchant branding. The customer support is responsive and adept at handling issues and custom requests, contributing positively to business operations and customer satisfaction.

October 2, 2024

I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.

Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.

I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.

JOC Goods
Japan
5 days using the app
Effective Apps replied October 3, 2024

Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.

After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.

We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.

Thank you once again for your feedback, and we wish you continued success with your store.

Best regards,
Shahar

October 31, 2024

Just installed this on the PAYG model - which is great for us because we're so small right now.
Really easy and intuitive to configure. I had a small issue (user error), fired off an email and got a response in minutes that resolved my issue. Faultless. Good work guys.

Cara Kluth Jewellery
United Kingdom
About 2 hours using the app
August 29, 2024

Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!

Frau Gold
Germany
23 days using the app
August 5, 2024

Perfect App and Service! Works 100%

Holy Flowers
Germany
5 months using the app
October 21, 2020

This app does exactly what we needed! We ran into a small conflict in our theme & Shahar jumped on it quickly for us to resolve it (& was so kind in doing so). Functionality feels clean & responsive.

The BIGGIES Conversation Cards
United States
Over 3 years using the app
September 29, 2022

Easy to set up, and great customer support when I ran into a few issues! Would highly recommend this app for gifting uses.

RAGS.com
United States
Over 3 years using the app
January 20, 2022

Love this app! We offer gift packaging and this app makes it so easy for our customers to add it to their cart. The app is very customizable and the customer service is excellent. I had an issue and they were able to fix it within minutes.

The Red Wagon
United States
Over 3 years using the app
June 2, 2023

Fast and effective customer service! They helped get our website looking more professional and useful for our customers.

Button Down SF
United States
Over 3 years using the app
April 27, 2021

great functions and customer service answers really quick to any doubts or questions, very recommended

My Little Cozmo
Spain
Over 3 years using the app
July 27, 2021

Really simple to set up. I had a few issues with layout etc and Shahar quickly resolved them for me! Thanks very much!

Katie Belle Jewellery
United Kingdom
Over 3 years using the app