Reviews (337)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for allowing customers to add personalized gift messages and choose gift wrapping options, enhancing the shopping experience and boosting sales. It's easy to install and customize, with features like hidden gift costs. The app integrates smoothly with existing setups and performs reliably. Merchants also commend the responsive customer support, available even on weekends, for quickly resolving any issues.
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I have been using it for a long time and it is very successful app.
I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.
Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.
I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.
After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.
We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.
Thank you once again for your feedback, and we wish you continued success with your store.
Best regards,
Shahar
Very fast customer support service, and the app works as expected!
Super easy to set up and configure, plus incredibly helpful technical support!
I highly recommend this app!
Perfect App and Service! Works 100%
Super helpful! I had spent over a week trying to do this without an app . Once I found this app it was set up quickly and just how I wanted!
Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!
It does not have a free plan, contrary to what the Shopify App Store listing says. It only has 7 day free trials on paid plans. Don't waste your time installing if you need a free plan.
Does what it says on the tin, custom service were very helpful in some image upload issues and helped resolve it quickly
Fast and effective customer service! They helped get our website looking more professional and useful for our customers.