Reviews (2,577)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and increasing Lifetime Value (LTV) through its effective loyalty and rewards programs. They appreciate the user-friendly interface and seamless Shopify integration, which simplifies setting up features like landing pages and referral pop-ups. The support team is frequently commended for their responsiveness and helpfulness, particularly during the migration process and initial setup. This app is valued for its comprehensive features and excellent customer support, making it a key tool for enhancing business growth.

October 31, 2016

Wonderful dealing with Nikhil at Swell. Always had prompt answers for our questions. The app is straight forward & exactly what we at Bio-Beds Plus needed.

Bio Beds Plus
Canada
6 months using the app
April 6, 2016

Awesome referral program, increased customer returns and market share. Thank you! popculturetime.com

Popculturetime
United States
5 months using the app
September 19, 2016

The app is great and it does what it was built to do. It takes some time to actually go through all the settings and making your coupons. First make sure you plan ahead and know before you start how much points you are planning on given your future customers for each task. If you want engagement and grow your customer list, than you want this app. It's great! I love it.

Designers Home Decor
United States
5 months using the app
June 25, 2016

Very user friendly and easy to update. I haven't had this app for much time but the email notification sent to my customers announcing our new rewards and referral program is an awesome little perk.

Shield Maiden
United States
5 months using the app
August 15, 2017

Dzenita is very helpful and answering all my questions positively ! Definitely is SME friendly from their pricing tier, functionality and their customer service. I have structured out my rewards programme, see how it goes.

Carrot Of The Pirate Bean
Malaysia
5 months using the app
August 4, 2021

They are great, especially the customer support
Jerrah is awesome We're on the gold plan, and there're quite some details required clarification along set up, the customer support is certainly the biggest help! Hope all the detail difficulties and possible improvement we've put up will be updated in the coming version soon

Oncros
United Kingdom
5 months using the app
March 25, 2016

Comprehensive app. Allows you to do more at a free level. Pro Level is a perfect price if you want to upgrade
.

Picocluster
United States
5 months using the app
June 15, 2016

Customers love the loyalty rewards program. Thank you!

Fortunearts
Canada
5 months using the app
December 5, 2016

A great addition to our website to create incentives for repeat and long term loyal customers. Swell was SO easy to install and has been SO easy to monitor and use. I had an issue once where I misread something about how to set it up and the response by the Swell team was fabulous - fast, clear, helpful to get it fixed the way I wanted it for my business. I think this is a great app for a loyalty program and would recommend it immediately for any ecommerce site.

Pixie Box
United States
5 months using the app
January 8, 2016

Awesome app - customer service is EXCELLENT.

Btb Socks
United States
5 months using the app