Reviews (2,580)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.
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Very well thought out program..... thank you!!
Love this app. So easy to setup, and great customer service! This app has so many great features.
Avoid this application by all means!!!!!!
Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then.
I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles.
The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify.
Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke!
We are moving to a new reward application that actually works, so bye Swell!
"Swell" is indeed a swell app!
I have been looking at different reward type programs, along with pop up email apps!! This is by far the best app that was created! I love the step by step process along with having a youtube tutorial to help me out!!
The free option Swell offers is a great product to capture new leads and support customer loyalty. Happy to recommend this app to anyone opening a store and looking for an entry-level rewards program. They offer several paid versions however I have not yet experienced the additional benefits.
Tom Ruch, Owner
CountryTot.com - Outdoors lifestyle apparel for infants and kids
The ONLY way to get a coded rewards page for your customers to check their rewards balance is to pay $249 PER MONTH for a gold plan. Highly unrealistic for new shops starting out as well as ones that aren't. $249 PER MONTH - yes, $249. To say I'm astounded is an understatement. Otherwise, you have to hire a dev to develop a rewards page for you.
Great app. easy to install and customer service very responsive and helpful. I would like to be able to change font sizes and design a little more but over all very happy
Great customer service! Amazing App that has all features that we are looking for!
Nice App with vast features. More over it is free to start with.