Reviews (2,554)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

May 20, 2016

I have been working with Swell for a little over 2 hours and have gotten excellent feedback from a lot of my customers! I have always wanted a rewards program but never knew where to start. Swell made this super easy to navigate and set up! Although I still have some questions about the program, Swell still gets 5 stars from me! Thank you!

Bowsbyvanarae
United States
About 2 months using the app
June 20, 2016

Love it, easy to use and lots of tutorials to help you along! Have no doubt this will help boost our sales!

Jade Creek Boutique
United States
About 2 months using the app
September 18, 2016

Got my great referral program thanks to Swell. Easy to use!
Top Quality Survival and Camping products at www.bravesurvivor.com

Brave Survivor
United States
About 2 months using the app
August 11, 2016

Wonderful app! Its very easy to setup. I love the many rewards that my store can offer in from using Swell. It's exactly what I was looking for and needed for my store!.

A Rae Of Sunshine Fashion
United States
About 2 months using the app
Edited July 17, 2020

07-17-2020 Well I really don’t like to do this, but the lack of communication and action in regards to your coding issue leaves me no alternative but to write this and lower your rating. Service is POOR AT BEST!

The base app works well. Simple setup.

The Abbey Collection
Canada
Over 4 years using the app
September 20, 2016

Swell has helped making a rewards and referral program so easy!

Mafia Apparel
United States
About 2 months using the app
March 24, 2021

Love the new chat feature — it was super helpful and quick. Thank you for the prompt responses team!

Live Tinted
United States
About 2 months using the app
Edited May 3, 2016

Great app! Super easy to use and extremely effective. I would highly recommend this app to help create accounts and repeat customers!

Geared2change
Canada
About 2 months using the app
May 28, 2016

So far I really like this app for my store, www.sewvagabonshop.com . My business is an online fabric store that specializes in designer knit fabrics for the entry level designer and home sewer. I'm hoping to build a fantastic fabric loyalty and referral program to increase customer retention. Thanks!

Sewvagabond
United States
About 2 months using the app
January 22, 2016

Super excited to have found an app that included a referral program. Very helpful on chat and easy to use app. Thank you!

Improving Health One Drop At A Time
United States
About 2 months using the app