Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.

July 28, 2018

so far does what I was looking for

Kit Cat Boutique
United States
4 months using the app
October 31, 2016

I just launched my shop very recently so I can't say for sure what impact Swell will have on my store in the long run, but a few customers started collecting points by placing orders and sharing. The app pretty much does what it's supposed to do and works fine.

The only problem I have: My store's currency is JPY, and I have to give away ridiculous amounts of points to use the earn x points on purchase function. I can only give away points per 1 JPY, which is equal to about 1 cent. I would much rather give away 3 points per 100 JPY than 3 points per 1 JPY, but the app still works either way.

Myonahole
Japan
4 months using the app
June 30, 2016

I´m using Swell App on my online store fabwedding.biz and it was easy to install and to manage.
Andreia Cruz
Fabwedding.biz

Fabwedding
United Kingdom
4 months using the app
February 17, 2018

Awesome and Easy to use! I would recommend this to stores starting up.

Geekapeek
United States
7 days using the app
June 21, 2016

Best customization and looks good!

Eclipsed Eye Clothing
United States
4 months using the app
November 8, 2022

Erwin John was super helpful! Great tech support! Will refer more customers to try this app. Amazing customer service!

Pink Haley
United States
7 days using the app
August 18, 2017

Just started using swell and it's great! I love that I don't have to pay as a starting plan and can upgrade later, it really helps support the new start ups. Also, very easy to use and integrates the full loyalty program with emails and all. Love it :)

Scoria 2
Canada
7 days using the app
March 26, 2021

It's disappointing that this app doesn't work with Omisend. Cannot do much with customizing triggered emails. It seems that Yotpo doesn't pay any attention to their design/UI, from email layout to dashboard, all look very unprofessional. If comparing to Smile.io, Yotpo is still far behind. Just that, Yotpo is more affordable for small businesses.

Da Latibule
Australia
7 months using the app
May 16, 2016

Quite easy to use and does what it says. Have set everything up for website launch next week thefvblane.com

The Fvblane
Netherlands
4 months using the app
July 27, 2016

My new online shop can really benefit from this! I've recently installed this on my Shopify and I can't say how easy it is for me to set up! I really appreciate the free version every month if your total number of orders is under 100! Keep it going guys!

Thanks so much again for this app!

Closetd8
United States
7 days using the app