Yotpo: Loyalty & Rewards , 2,504 reviews

I wasted more than 8 hours of my life trying to get this to work only to give up and try something else. In the end, I realized that the only way to make this integrate in a way that isn't horrible, is to have the premium plan. The gold is $249/mo... and when I asked sales what the premium plan cost I never got a response. If you are an enterprise brand with a developer team, I'm sure Yotpo works great. All the big brands use it. If you are a website team of 1... stay far far away.

I added this app because I wanted more from a loyalty app program (with a free version). After spending 2 days learning how everything works, creating new stipulations and graphics, I learned this app isn't any different from the other free apps, maybe worse. Each section allows you to customize options ONLY in the paid plan - the app doesn't tell you this until after you've set everything up, then BOOM, "sorry this is for paid plans only". This wasn't a big deal until after the 3rd time... I tried setting up the pop-up for the homepage of my website, created graphics, went back and forth with colors, font, changing things because it's NOT cell phone responsive, hit save - BOOM. "you're on the free plan, can't save any of your hard work here, unless you pay a min of $29 per month.". Waste of time. Basic loyalty app (free version), nothing extra. Other apps at least let you add your logo or brand colors to the theme of the rewards tab. This app is completely basic, like the 1st grade of loyalty program apps. OK, but NOTHING to brag about. Can't create any tiers, can't offer points for an Instagram follow (unless you're on the paid plan).

Swell seems quite easy to use and has boosted our sales. We love giving the customer a reason to sign up for our news letter

Great App I advise everyone to use it!

Incredibly slow support (2+ days for a reply) that simply linked me to articles that were incredibly dense and hard to understand. Complicated UI, and lacking the functionality needed.

Great app. Fairly easy to use, but still wish there were more customization options. I.e. specifically show a certain reward or campaign on popup as default.

Easy to set-up! Great customer service when I had questions about setting up the loyalty program. I really appreciate their assistance and look forward to offering a new rewards program to my customers.

I definitely think that this app has the potential to be MUCH better than any of the other rewards apps. The features are much more robust and you have greater control over the system options and customization. The social media features just need further development.

Customer service was satisfactory.

One of the best app out here, We were able to run first campaign, within minutes, Full customization was something we were after and all the referral campaigns can be just according to our design guidelines.

Amazing App... thanks Swell Rewards team..

I have been looking closely into many loyalty apps in the last 24 hours, installed and deleted a number of them. This is the second one where live chat was possible and useful, and the first app to have a reasonable free plan with language customization. Still in the beginning of the customization and I hope the experience remains positive.