Reviews (2,576)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and increasing Lifetime Value (LTV) through its effective loyalty and rewards programs. They appreciate the user-friendly interface and seamless Shopify integration, which simplifies setting up features like landing pages and referral pop-ups. The support team is frequently commended for their responsiveness and helpfulness, particularly during the migration process and initial setup. This app is valued for its comprehensive features and excellent customer support, making it a key tool for enhancing business growth.

August 20, 2016

Just starting using Swell but so far, so good!

Africanakzoo
United States
Over 1 year using the app
December 31, 2015

We are using this app now and I love it! Looks great on the website and is very easy to understand for the store owners and the customers to keep track of their accounts. It has some nice backend features where you can add reward points. Has easy to use email features to inform past customers of your new program. And those past customers/transactions auto load into this app so no need to worry about past sales. And when it comes to assistance, Josh is very informative and quick to respond via chat. Probably the easiest help session Ive had with any online app. I recommend using this if you want to have a rewards program that is functional, easy to manage, looks great, & has superb service!

Goodwoodz
United States
Over 1 year using the app
December 19, 2022

I’ve only been using Yotpo for a short time but I’ve submitted around 3 requests for help so far. One was complex. And every time they’ve been extremely proactive in helping me resolve any issues (most are just due to me setting something up incorrectly).
They always let you know who is dealing with your request so you feel connected to the business

A Novel Place Bookshop
United Kingdom
Over 1 year using the app
February 26, 2016

Awesome app. Great potential for gaining new customers. Worked great during user testing.

My Bed Covers
United States
Over 1 year using the app
August 29, 2016

Great App! Its very easy to use and customize to match your stores needs.

Rps Tennis Drive
United States
Over 1 year using the app
February 23, 2017

Easy to set up with some pretty fun features.

High Voltage Coffee Tea
United States
Over 1 year using the app
February 6, 2018

awesome program i will keep using it

Colorfulscales
United States
Over 1 year using the app
Edited January 14, 2022

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Pair Eyewear
United States
Over 1 year using the app
March 11, 2016

Swell is such a great app! Amazing customization for a vital part of a shopping experience! And the customer service is unbelievable. Josh has helped me with any and all questions I've thrown at him, from ridiculous quirks to code issues. Must have!

Encore Active
United States
Over 1 year using the app
October 23, 2019

I added this app to my site today. I had a few issues with the set up and Kerby was absolutely amazing at helping me resolve it.

I'm looking forward to launching the app to all my customers

Thank you!

ZAISO
United Kingdom
Over 1 year using the app