Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

May 12, 2016

We found setting this up nice and straight forward.

Swiftfix
Ireland
About 3 years using the app
March 18, 2017

Looks good so far. Just edited all the pop ups and i'm hoping it helps

Lou Lou Girls
United States
About 3 years using the app
March 21, 2016

Top App! Great for gathering loyal and happy customers!

The Bircher Bar
Australia
About 3 years using the app
January 3, 2018

It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count

P A Botanicals
United States
About 3 years using the app
May 15, 2020

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

The Window Cleaning Store
Canada
About 3 years using the app
Edited October 11, 2018

Very unhappy, upgraded only to be told it will cost me $150 to get the upgrades installed on my site. Is this a joke? im paying you and you want more money to make sure its installed? NOT HAPPY

Pierced N Proud
Australia
About 3 years using the app
July 31, 2020

This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.

Klatch Coffee Roasting
United States
About 3 years using the app
October 29, 2016

just got it but solid product so far

Blingware
United States
About 3 years using the app
Edited November 17, 2021

Had some start problems, but then we got some great help from support and now the app works like a charm!

Mistore.se
Sweden
Over 1 year using the app
June 6, 2016

so far so good! easy to use and great for customer enticement! thanks swell!

Sugar Plum Tree
Australia
About 3 years using the app