Reviews (2,554)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

Edited May 4, 2016

Been using this app for more than a month. Works great. The rewards campaigns are all nice. Good rewards app! But best of all the support team is very responsive which is an important requirement for me.

Purayati
India
10 months using the app
September 28, 2016

Very easy to use and install! Highly recommend.

Embroidery Parts
United States
10 months using the app
February 27, 2017

Easy to use. Free, which is very important for a small start-up with low cash flow. When I grow, I'll be sure to take Swell along with me.

Willow Pond Farm
United States
10 months using the app
January 22, 2016

Amazing app and great customer service! Highly recommended

Choju Juices
United States
10 months using the app
July 13, 2016

Just downloaded the Swell extension for my product's site. Still learning all of the functions, but so far it's been really easy to use and navigate. Love the free option! Thanks!

Thermogelbodywraps
United States
10 months using the app
March 29, 2023

Great app and easy to use. There was an issue with the rewards popup not updating which was quickly resolved by the Yotpo Growth Support Hero Lemuel.

Nirvani'Nu
Australia
10 months using the app
Yotpo - L&R replied April 7, 2023

Thank you for writing a review — we value your feedback.

January 12, 2016

This is app is incredible. They're pricing model is brilliant in that it allows companies to afford using this highly professional tool of rewards programs while scaling. Kepe up the great work!

Moviejewelry
United States
10 months using the app
April 30, 2017

It has great features, works well and support is second to none!

Pensxpress
United States
10 months using the app
March 1, 2018

Let me see and check first, seems ok at first will update.

Qooler
Singapore
10 months using the app
February 18, 2023

I am still getting started with the app, but the technical support has been EXCELLENT! They took me through all my questions and I feel I can ask for help as needed in a timely manner.

Alabama Sawyer
United States
10 months using the app