Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

April 27, 2016

I LOVE this app--I haven't had a single issue with it. It's very user-friendly and effective.

Doodlebum Diapers
United States
12 months using the app
March 22, 2016

Great app, easily used and set up, and so far so good.

Purchoo Inc
United States
12 months using the app
Edited April 1, 2020

The Best App Ever for Loyalty & Rewards and the customer support, with Reymond, is the best one! <3

I'm really glad to use it with our e-commerce :)

Passione Animali
Portugal
12 months using the app
February 27, 2017

very nice app, just wish they didnt have to charge for the extra options.

Great Buy America
United States
12 months using the app
December 2, 2018

So far, I really love this app! Waiting to see how my initial launch goes and then I will decide if I want to upgrade my plan. :)

It has easy setup, tons of free options and plenty of room to grow!

The Dainty Bow Shop
United States
12 months using the app
October 11, 2022

Jovan R was really helpful with my questions! Thank you so much for your prompt and helpful reply!!!

Royal Bath Co.
Malaysia
12 months using the app
April 5, 2018

great app, easy to use, perfect for businesses!

Cratiz Cannon
United States
12 months using the app
September 11, 2016

great tool to increase sales and attract more customers.

Staminatool
United States
12 months using the app
Edited May 30, 2023

Jovan solved my problem. There is tiny pop up in English, but It must be Japanese. He told me that it must be custom coding as Japanese. Thanks Jovan!

and Gab and Lemuel helped me with updating customers points balance.

Lemuel helped me about notifications!

ダーマロジカ 公式オンラインショップ
Japan
12 months using the app
July 3, 2018

I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab.

I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times.

Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks.

I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.

Slippedstitchstudios
United States
12 months using the app