Reviews (2,576)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and increasing Lifetime Value (LTV) through its effective loyalty and rewards programs. They appreciate the user-friendly interface and seamless Shopify integration, which simplifies setting up features like landing pages and referral pop-ups. The support team is frequently commended for their responsiveness and helpfulness, particularly during the migration process and initial setup. This app is valued for its comprehensive features and excellent customer support, making it a key tool for enhancing business growth.

November 11, 2020

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

POISON ARROW RETRO
Australia
8 months using the app
Yotpo - L&R replied November 11, 2020

Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.

September 12, 2017

Haven't used it very long, but in comparrison with previous experience with rewards apps, this one is definitely a cut above the rest.

Mummasonline
New Zealand
8 months using the app
Edited February 2, 2016

Immediate results. My repeat customer business increased by over 150% within a week. I had no idea that there was that much potential, let alone it happening as fast as it did. The results, along with the excellent customer service I have received, makes me highly recommend this app to anyone wanting to tap that untapped potential! Looking forward to see what the future holds.

Smoky Mountain Beard Co
United States
8 months using the app
August 10, 2016

This app is wonderful! Very easy to use and has a great support team. Currently using it for our store https://craftbasket.ca/

Craft Basket Ca
Canada
8 months using the app
April 7, 2016

Even the free plan has a lot of great features. I have a small shop that just opened but I am seeing an increase in activity since I installed the app. I needed some help understanding the email campaign settings but Josh from Support was able to point me in the right direction. Overall I had some issues, but that was my fault, not theirs. 5 stars.

Theohigholife
United States
8 months using the app
April 21, 2016

Perfect - just what i needed to engage more effectively with customers and increase my conversions!

Www Nutri4u Co Uk
United Kingdom
8 months using the app
April 14, 2018

Easy to set up. Waiting to see the results from this app.

Nlboutique
United States
8 months using the app
March 20, 2016

So far it's definitely the best free rewards app in the app store. I love that you can customize pretty much everything. The support team has been great because I've had many questions and they've been able to help me with everything.

Delacommune
United States
8 months using the app
April 23, 2016

Thanks for the great app! Frou Frou LIKEY!

Soleil Bronze
United States
8 months using the app
Edited January 11, 2016

Just installed the app, and had a lot of questions.

Got quick and excellent support from Sean and James.

I'm excited to try their spend/punchcard campaigns to promote repeat purchasing. Other campaigns I'd like: liking our fb page, social sharing and birthdays.

The features I'm looking for, according to them, are in the pipeline for the next few weeks:
- embeddable email newsletter signup form
- some indicator for customers to track how far they are toward reaching spend/punchcard campaign goal

What sealed the deal was their revised pricing policy that charges based on order volume, not number of customers.

I'll update this once I've tried it for a few weeks.

Clnph
Philippines
8 months using the app