teelaunch: Print on Demand , 638 reviews

still trying to figure out a way to group items by design rather than product type. not sure if you do this anymore. regardless though, the app is super easy to use and a huge help in streamlining the shopify experience. love the delivery times as well!

Like it very much. Very easy to use. Clean interface.

Positives:
1) Really really good app! Fantastic process of setup, although you can't easily set every combination.

2) Product came quickly

3) They list the value of multiple tshirts as $10 (total) so that customs doesn't bother charging Canadian customers for importing - nice. Potentially illegal though.

Negatives:
1) Not great email customer service. I think they're still ramping this team up. That said, when I asked for a phone call with a manager, it got a response within a couple of hours. Not a deal breaker.

2) They basically have two tshirt types that are exactly the same but different labels on them. They were really helpful in explaining that I didn't need to pay more for the more expensive tshirt. But I ended up deciding to do so for the perceived value of the product I'd be shipping. Only thing was, they didn't HAVE the expensive one in stock, so rather than contact me and ask what I wanted, they just opted to send MY product out to MY customer on the cheaper shirt.... and charged me the extra buck for the more expensive tshirt. I didn't like them making decisions about my brand that way. To their credit, they immedaitely refunded me 100% when I complained and they said it would never happen again. Not a deal breaker.

3) Their system is really picky about the size of the image. I can understand why it shouldn't be too small, but how can it be too large? Not a deal breaker.

4) Their printing process leaves a smell on the shirts that resembles vinegar. It dissipates after a wash or two, but it's pretty strong coming out of the package. When we ordered a test run of a half-dozen shirts the team in the office complained until we sealed them back up. Not a deal breaker.

4) Their printing process involves making subtle changes to the image to optimize how it looks on a tshirt. In my case, it printed a white background behind the colour ink to make it pop. That might work for other images, but our product is faux-vintage. There are "holes" in the images to represent where the shirt is worn.
Without the holes, the product doesn't look right. Ultimately it was this product incompatibility that caused us to switch to Printful. If it hadn't been the case, I probably would have continued to work with them... and I might work with them on other products. I will update this review as I try that.

Much better for our company ( www.triplecrowntanksandtees.com ) due to location and prices. Faster than Printful but unfortunately less merchandise. Hopefully they add more products soon.

HORRIBLE CUSTOMER SERVICE! HORRIBLE PRODUCTION TIME! NASTY NASTY NASTY! These guys changed the turn around time from 5 days to 9 days without telling me! My items primarily sell on eBay so I ended up getting a bunch of shipping defects and now my seller rating has fallen below standard. Anyone who sells on eBay knows this is DEATH to your sales and near impossible to dig yourself out of the hole for a WHOLE YEAR! My sales have dropped 75% because of Teelaunch. Whats worse is that they continue to be non-apologetic about it - they act like it's MY fault! Do yourself a favor and move your stuff over to Gooten. Their CSR's are actually HELPFUL and they use the exact same printers (but ship items MUCH faster). Well worth the extra few dollars you pay for the service! OH YEAH - and Teelaunch still has a small cosmetic bag of mine "in production" for going on 9 days now! Even after I removed all my products from their fulfillment I'm STILL getting screwed!

good and more product i recommended. support is ok.
is work for make beginner of print on demand.
very good

I am in the process of adding product to my store. I added a mug with 2 variants and later went to add another variant only to find out that you cannot add more variants after the fact. So I started over with photos I had used previously plus several more I had planned to use, for a total of 10 variants. I then discovered that there was a limit of 5 variants for most items. I'm not sure why the limit, but i think that more should be allowed. The app is fairly easy to use once you learn how to change your photos to meet their criteria for formatting.

We created the #39sack collection for CFL Star Charleston Hughes and launched our Shopify store with another POD company, which wasn't a fit.

After researching other options we came across teelaunch, after installing the app in our Shopify store we were able to customize our merchandise, after running into some issues with shipping setup, we contacted Christopher, who not only explained what wasn't working on our end, but was able to get us set up for our US customers within minutes.

GameChangers Canada

So far is good. Had one order that is been fulfilled.

Teelaunch is improving so this review may change. I continue to use them because they have awesome prices and you can actually make a profit on your store using them. Printful is still their biggest competitor but Printful is very expensive and I don't know how anyone makes a profit using them regardless of their awesome app. My biggest gripe about Teelaunch is their customer service needs to get with the program. At times they seem "out of touch." If I get an automated email from them telling me that an order had an issue, I would reply to that email expecting customer support to be on the same page as their initial email. Not the case. I end up explaining what the issue is, who had the issue, and how we can resolve the problem. The only thing keeping Teelaunch from being a 5 star vendor may be a simple fix within their IT department. If customer service can

Other than that I really think highly of Teelaunch's service and quality. Their app is basic but it gets the job done. I wished they would accept other file formats besides png files. It would be very convenient to send PSD or AI files natively. Some day i guess. For now, 4 stars for great prices, great quality prints, growing inventory, and an app getting better.