teelaunch: Print on Demand , 638 reviews

TeeLaunch is extremely easy to use and has high quality products to send to my customers. I like how I can add the graphic to multiple items and colors. I would suggest they have a note on each of the apparel items how many colors are available for the product.
Loving the additional items like phone cases, yoga mats, etc. that I can add my designs to!

DO NOT USE THIS PLATFORM IF YOU WANT TO GROW YOUR BUSINESS.

I opened my store a little while back, worked diligently with the graphics, the photos, artwork placement, logos, everything.. I did all the work. Placed an order to get some of my samples so I could do a photoshoot with them and get some actual product photos up. Waited. and waited. and waited. for a month. Checked my account everyday to see when my items would be shipped. Idle. Nothing. Not a notice, not an email something was wrong, nothing. Finally contact teelaunch, and they go back and forth with me for 2 WEEKS, trying to figure out what shopify and teelaunch are not connecting. They tell me they have had the same issue with 50 000 other clients.. That its resolved but when I try to place the add, it never shows in teelaunchs app. I gave them full access to my shop, no headway. The customer service rep promised to send out the samples complimentary of teelaunch, but says *I* have to place the order. I tried, 3 times, still no order went through. Then the CS agent simply states, that he thinks they are not a suitable fit for my business, that they were not able to cater to my needs.

Teelaunch, If you're unable to simply get a few samples out for a budding business, YOU have NO BUSINESS owning and operating a platform that has been having these issues, for months now.

Appalling customer service and professionalism, sign up if you want to waste your time !!

Shipping took 30 days-70 days, unbelievable that my products got through quality-control (not sure if it exists) and customer service with Dave (owner) was a nightmare. Regarding my dissatisfaction with defective items, he told me "Rather you sell 100 a day or 1 a day that is how we handle it." Save yourself some heartache and stress and pay a little more somewhere else. Mainly because of the owners bad attitude, I would not recommend them. EVER.

Easy to use and no error with the app, their customer service is very fast, and helpful, looking forward to getting sell soon! Thank TeeLauch!

Love the variety of products to choose from! Plus, The app is useful and the interface is easy to explore.

Works great! Thanks! Easy way to set up a shop and sell some tees.

We ordered a shirt and mousepad to get a feel for the print quality. Neither match the preview. We've been trying to resolve it for days to find out why the tool lets you resize/position the images on the products, and then the print doesn't match it. I haven't gotten a satisfactory response yet, and we are giving up and trying someone else. Extremely disappointed in the waste of time and money spent so far, and now we are delaying the launch of the site while we start over elsewhere. Extremely unhappy.

Excellent app! Very easy to use and super-fast. The Teelaunch team is very responsive -- they respond quickly to questions and issues.

If I could give zero stars I would. I used this from the being because I wanted to test out this process. Their website and information looked easy and very professional. It took the first test order 4 weeks to get processed and shipped.

Now we had an order that came in that needed to be canceled. We canceled it in shopify and Teelaunch still shipped it to the customer. Then again the same situation happened, we sent an email and chat message and nothing. The order again has shipped to the customer and it shouldn't have.

For customer service they are terrible at responding back. If you don't mind your customers waiting up to 4 weeks to receive their product then Teelaunch is ok. If you don't care about B2B customer support then Teelaunch is ok.

We will more than likely not use Teelaunch again. There are others like Painful that are much better, a dollar or two more expensive but there service is fast and great B2B customer support.

The app itself is excellent, works well, and is easy to use. The samples I received were decent but not amazing. I would consider it "good enough" but not something I could charge a premium for.

The reason for the 3 stars is because when I received the package it had my personal information all over it. The shipping label contained my home address as the origin and the packing slip contained my personal phone number.

Teelaunch has a specific area within their app for you to enter your personal information. This information is for their internal use. They also have a business information area for things such as business return address and business phone number. While, I was sure to keep my personal information separate from my business information, teelaunch just threw it on their label and packing slip.

I did reach out to support about this problem. I was told they didn't know where the business information gets pulled from. I sent them pictures of the problem on the label, slip, and within their app. They said they would reach out to development.

It's nice that they may eventually work on a fix but I have since removed the t-shirts from my shop. The relaxed response from support makes me feel that there is no sense of urgency. I wonder how many merchants have unknowingly exposed their personal information to their customers due to this problem.

This is not the first time I've had packaging issues with TL. I had another issue with packaging and marketing materials last year [different shop].