Diane & Geordi Colombia
I have the 'Checkbox is optional' option disabled and I'm still able to advance to checkout without checking the checkbox, I made a ticket a no one answers
Although I don't want to say this, but I think you can try to find another similar application to see whether it is working for you.
Again, I'm very sorry about this situation and I am begging for your understanding.
Online Coins and Collectables
A bit flaky!
Supposedly does what I need, just the basics, but is clunky and fails.
Customers would check the box but still could not checkout.
Slow support response.
***UPDATE*** And despite the review, they still have not contacted me to help!! Down another star.
And they try and blame someone else too, typical obnoxious tech company "It's not our fault" being their first cry!
***UPDATE 2*** So after 16 hours no response to the support request, but is more than happy to deny responsibility on the reviews straight away.
Your product had failed, we needed it to work or we had to remove it. We uninstalled it so customers could checkout, but considering it is your code that is failing and your code that is still stopping the checkout working and no other app has changed or been installed since we installed your app means it IS your issue. If we do not get support immediately, we will take it further.
I think you have misunderstood. I have checked your store, you uninstalled our app. But, when I clicked on the checkout button, there still has the "You must agree with the terms and conditions of sales to check out." message.
I think this problem caused by other apps/ theme features.
Hope this helps!
Again, we would like to reiterate that we don't have any personal feelings in this, no emotion-based at all. Our answer is what really happened in your store, technically.
First, it's so obvious that you uninstalled the app, and if your issue is still here, how could it be from the app? All the app's scripts are externally loaded and when you uninstall, they are all removed completely.
Second, is it worth the 2* rating, just for only 2 hours waiting for support for a free app like this? And now 1* rating just for explaining the cause??? Please keep in mind that supporting does not mean we have to fix all the irrelevant issues.
Again, we could say for sure that this problem caused by other apps/ theme features.
***** UPDATE 2 *****
Kindly let me take a deep dive, according to what I've discovered, again.
After checking the store, a noticeable code block was found at the very bottom of the "Assets > theme.js" file, where I 100% believe that the issue comes. Please check the screenshot https://www.screencast.com/t/nhOla6iLPzS
I would like to emphasize that this code block is in theme.js, which originally belongs to the template itself, and the TCC has never touched this. Rather, our TCC app cannot touch this. If you say that this code has just appeared recently, or something like this, it must come from another source, like an authorization human manipulating or other apps... My team has never been given admin or staff access into the store, so this cannot be us.
If you want to test my arguments above, you can try to delete the code block in your theme.js file, save it. After that, install our TCC app again, then reload the theme.js file again to see if the code block is added, or if the js file is changed. If you see the changes, that means the TCC touches your theme.js, and I was WRONG! But I can say for sure this never happens.
Otherwise, if I was NOT WRONG, you have to find the source (some app or some human... I have no idea) that altered your source code and have the issue fixed. You have to do it yourself because my team didn't cause it. In case you get any clue proving that the TCC made it, personally I will apologize and take down my TCC app immediately. I am writing this as a team experiencing with Shopify for almost 10 years.
And if you were WRONG, you owe me apologies.
This app completely screwed up my cart page checkout option. We uninstalled it and it left a very bad script in the code! Beware! I have emailed with no response and it took me hours to find the issue and remove the negative script. We lost tons of orders because of this!
Hi Watch Rapport,
We are feeling terribly sorry for your case. Because we have not received any email from you, we didn't have a chance to check the issue. But there's one thing I can firmly say, when you uninstall our app, its scripts will be removed from your store completely. Nothing like a bad script left would ever happen in your store. It seems likely that your bad script came from another app.
I hope this makes sense.