Reviews (324)

Overall rating
3.9
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
February 15, 2025

Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for ...

camieandme
Israel
About 2 years using the app
Out of the Sandbox replied February 18, 2025

Hi camieandme team!

The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated ...

November 4, 2024

Just received a DMCA Takedown Notice from these guys,

No direct support contact on their page

Their register page is not working :

https://register.pixelunion.net/

Just had AI bot that is unhelpful

Also their reset password link is not working,

this is the email from Shopify

This is the email we received, with one day to action this otherwise our site will be taken down,

I am not impressed.

...
Supplements.co.nz
New Zealand
Over 4 years using the app
March 6, 2025

They say 'It will keep code edits', but it's just not working. There is no such a thing 'keeping custom code' if you custom code your theme. Basically, this app is useless for me.

AgozTech
United States
About 17 hours using the app
Out of the Sandbox replied March 7, 2025

Hi AgozTech team!

The Theme Updater does have a "Preserve theme file customizations" feature.

This feature will transfer over customizations from your older theme file to the ...

Edited October 9, 2024

Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.

Downloaded the app to carry over ...

Murano Vintage CPH
Denmark
Over 1 year using the app
Out of the Sandbox replied October 8, 2024

Hi Murano Vintage CPH team!

Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but ...

March 6, 2025

The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary.

Infinite1 Brand
United States
22 minutes using the app
Out of the Sandbox replied March 7, 2025

Hi Infinite1 Brand team!

Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided ...

November 3, 2024

Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.

Velvet Vortex
United States
2 days using the app
Out of the Sandbox replied November 6, 2024

Hi Velvet Vortex team!

The best way for us to provide assistance and answer any questions you have about our app is to reach out to support@outofthesandbox.com so our team ...

June 20, 2024

Possibly the biggest pile of poo ever dumped on so many by so few.

mythaicurry
United Kingdom
Over 7 years using the app
Out of the Sandbox replied June 24, 2024

Hi mythaicurry team!

Sounds like you may need a little help with the app - we have reached out to give you a hand and get some additional details on how we can best help you. ...

November 9, 2022

We paid $89 to use this app to update a theme that was registered and compatible. It did not carry over any of the work we had put into customizing the theme through the Shopify sections and theme editor. We're not even speaking about development work - just settings through the theme. The quotes we have gotten from developers to carry over the settings have been extremely expensive and all over ...

MANIMAL
United States
Over 7 years using the app
Out of the Sandbox replied November 10, 2022

Hi MANIMAL team!

When updating your vintage Streamline v3.4.1 theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process ...

September 18, 2019

Greedy people.
Buy their premium theme and now they want to take away the free update feature and charge you 9$ per month. To update.
Else do customize from scartch everybtime.
Greed at its top.
Dont buy anymore.

Blindly Shop
Canada
Over 6 years using the app
February 3, 2023

Superstore theme - awful - full of bugs! The filters and the menu stop working when I select the infinite scroll pagination. Support has been unresponsive and does not seem to care. Avoid out of the sandbox. Worst company I have ever come across

BOUTIQUETOYOU
United Kingdom
Over 6 years using the app
Out of the Sandbox replied February 6, 2023

Hi BOUTIQUETOYOU team!

Looks like this might be a review of the Superstore theme - not of Theme Updater Plus.

It also looks like you might have reviewed the Superstore theme ...