Theme Updater Plus , 239 reviews

Overall rating
Counts per rating level
  • 45% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 38% of ratings are 1 stars
October 28, 2022

App recommended by theme developers. Very easy to use and does what it's designed to do. I had an issue at first shot of this (which I ended up solving myself) BUT the support team replied quickly given it was during the free trial, kept me updated about the progress of my ticket, and offered support in a friendly and jargon free way. My theme has updated and copied over brilliantly with only one little bit of code missing which is beyond the capability of this app (a niche widget!) But at least it shows you what the issue is and you can sort yourself/get developer to sort.
I think many of the poor reviews on here are from people misunderstanding that this app is not designed to update from legacy to shopify online 2.0. For what it's designed for, it works very well (so far!!)

Run Legacy
United Kingdom
2 days using the app
September 9, 2023

Wow, look at those ratings, either people hate it, or love it. When I first used it, I didn't like it, but I see they are working to make it better by the day. I have a lot of faith in this company. I've used their theme (Turbo) for many years now, and they are always putting a lot of work into it to keep it updated and add some goodies here and there. Don't let the reviews on this "updater" app steer you away from using their themes, as they are one of the best in the industry, imho.

Historical Pix
United States
About 6 years using the app
Out of the Sandbox replied September 12, 2023

Hi Historical Pix team!

We really appreciate your review and are glad to hear that you have been keeping your Turbo theme updated with our app!

Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes!

All the best,
Out of the Sandbox

Edited April 5, 2023

Me han solucionado el fallo de la aplicación bastante rápido, ahora si que funciona, si bien es cierto que la actualización no es perfecta del todo, requiere algunos ajuste, pero en general mucho mejor. Saludos

3 months using the app
Out of the Sandbox replied April 10, 2023

Hi PracticOffice team!

We are glad that we were able to jump in and help out with this. We are always looking for ways to improve, and appreciate you reaching out to us!

All the best,
Out of the Sandbox

Edited January 16, 2022

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.

United States
About 3 years using the app
Out of the Sandbox replied January 7, 2022

Hi TITAN X team!

Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.

This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.

A member of our support team will reach out via email shortly!

Edited July 12, 2021

When it works it is very good. But our Pro Plan subscription has broken which means that the app doesn't work, and we can't access the priority support we paid for. Update: We have received excellent support from OOTS who have stuck with us and resolved a difficult issue. This review has been upgraded to 4 stars to reflect the quality of the app itself.

Airdrop Bikes
United Kingdom
Over 4 years using the app
Out of the Sandbox replied June 25, 2021

Hello Airdrop Bikes team,

Thank you for this feedback! We are investigating the issue you are having with the app. Our support team will be in touch as soon as we have a resolution.

All the best,
Out of the Sandbox

January 5, 2021

The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.

Reversal Solutions, Inc
United States
11 months using the app
Edited September 18, 2019

I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.

Rockstar Leatherworks™
United States
Over 2 years using the app
Edited November 10, 2017

I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.

Bluestreak Crystals
United Kingdom
Over 6 years using the app
October 2, 2018

A good app but could be a lot better at handling even the smallest of modified themes.

Katys Boutique
United States
Over 3 years using the app
Edited February 1, 2018

Very handy! But a bit unclear which customizations are taken care of..

Over 4 years using the app