Reviews (305)

Overall rating
3.8
Counts per rating level
  • 52% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 32% of ratings are 1 stars
August 9, 2024

This app works great for everything it's supposed to do. Something to know for anyone with a vintage theme is that one click updates are not available for any themes that haven't been updated since before the Shopify 2.0 update. I was hoping that at least some of the assets from my shop would be able to be carried over in the update but I am having to recreate the pages manually. If you have been keeping up with updates on your shop or you don't use a vintage theme this shouldn't be a problem.

Grassroots Coffee
United States
About 3 years using the app
Out of the Sandbox replied August 14, 2024

Hi Grassroots Coffee team!

We are glad to hear that Theme Updater is not part of your themes update process!

The Vintage to OS 2.0 update is due to Shopify's mandate and adjustments to the theme's file structures, and is a one time, manual process. Once a shop is past this threshold, the Theme Updater will be able to handle future updates, and we also recommend that a theme is OS 2.0 when using the app, just to ensure that the update is smoother!

All the best,
Out of the Sandbox

May 6, 2024

Thank you to Corey at Out Of the Sandbox.
Had a few issues while updating the themes on our stores, but Corey was able to provide guidance every step of the way. Took the stress out of making sure everything had carried over to the updated theme!

Boutique Cafuné
Canada
12 months using the app
Out of the Sandbox replied May 9, 2024

Hi Boutique Cafuné team!

Thank you very much for your review, and we are glad to hear that Theme Updater was able to help streamline your theme's update process!

All the best,
Out of the Sandbox

February 8, 2024

Good app and works great. Some of the way they word things are confusing, but they are responsive when asking support for help.

House and Loft Living
United States
Over 2 years using the app
Out of the Sandbox replied February 9, 2024

Hi House and Loft Living team!

We appreciate your feedback and review of the app! We are happy to hear that our support team was able to assist, and we are actively updating the wording in-app to provide clearer steps.

All the best,
Out of the Sandbox

Edited November 10, 2017

I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.

Bluestreak Crystals
United Kingdom
Over 6 years using the app
September 9, 2023

Wow, look at those ratings, either people hate it, or love it. When I first used it, I didn't like it, but I see they are working to make it better by the day. I have a lot of faith in this company. I've used their theme (Turbo) for many years now, and they are always putting a lot of work into it to keep it updated and add some goodies here and there. Don't let the reviews on this "updater" app steer you away from using their themes, as they are one of the best in the industry, imho.

Historical Pix
United States
About 6 years using the app
Out of the Sandbox replied September 12, 2023

Hi Historical Pix team!

We really appreciate your review and are glad to hear that you have been keeping your Turbo theme updated with our app!

Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes!

All the best,
Out of the Sandbox

Edited July 12, 2021

When it works it is very good. But our Pro Plan subscription has broken which means that the app doesn't work, and we can't access the priority support we paid for. Update: We have received excellent support from OOTS who have stuck with us and resolved a difficult issue. This review has been upgraded to 4 stars to reflect the quality of the app itself.

Airdrop Bikes
United Kingdom
Over 4 years using the app
Out of the Sandbox replied June 25, 2021

Hello Airdrop Bikes team,

Thank you for this feedback! We are investigating the issue you are having with the app. Our support team will be in touch as soon as we have a resolution.

All the best,
Out of the Sandbox

Edited February 1, 2018

Very handy! But a bit unclear which customizations are taken care of..

Darksensual
Netherlands
Over 4 years using the app
November 30, 2016

A much needed app but it does not carry over all of the previous theme's customizations.

Yudanshafightwear
United States
About 4 years using the app
October 2, 2018

A good app but could be a lot better at handling even the smallest of modified themes. https://www.katysboutique.co.uk

Katys Boutique
United States
Over 3 years using the app
Edited January 16, 2022

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.

TITAN X
United States
About 3 years using the app
Out of the Sandbox replied January 7, 2022

Hi TITAN X team!

Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.

This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.

A member of our support team will reach out via email shortly!