Reviews (270)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app essential for updating Shopify themes while preserving customizations. Its automatic backup feature offers peace of mind, and it highlights changes that won't transfer during updates. The app is user-friendly, allowing updates with a few clicks and creating draft copies to keep live sites unaffected. Customer support is praised for being responsive and professional. Many rely on it for maintaining theme compatibility, especially with Out of the Sandbox themes.
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Total disaster. I even purchased the "Theme Updater & Backups" app to update to the latest version (v9.5.1), but the core issues remain.
The most game-breaking bug is the inventory logic. When a customer tries to add more items than what's in stock, the entire site simply FREEZES instead of showing a proper message or limiting the quantity. This is a basic e-commerce function that even a free theme handles easily.
I tested this on a fresh, unedited template, and it still fails. This proves it's not a customization error; it's a fundamental flaw in the theme's core code. My homepage and collection pages are a mess, and I am losing sales because of these technical glitches. Do not waste your money on this theme if you need a professional, functional store.
Hi SaltTree team!
Sorry to hear that you are having trouble with your Shopify theme!
I can see in the ticket you opened with our Support team, that we have been in contact with you numerous times, and there are two agents who are currently working to assist you by troubleshooting your concerns.
The best way for us to support you is through the ticket, and there has been less than 1 hour between replies. It looks like our latest reply was sent to you yesterday, and we look forward to hearing back from you so we can work with you on this issue.
All the best,
Out of the Sandbox
Just received a DMCA Takedown Notice from these guys,
No direct support contact on their page
Their register page is not working :
https://register.pixelunion.net/
Just had AI bot that is unhelpful
Also their reset password link is not working,
this is the email from Shopify
This is the email we received, with one day to action this otherwise our site will be taken down,
I am not impressed.
We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme:
https://outofthesandbox.com/collections/turbo-theme
Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by:
Purchase: consider buying the theme from the theme developer using the link provided in the notice, or
Delete: if you choose not to purchase the theme, then you must remove it from your theme library.
If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support.
If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm.
Thank you for your attention to this matter,
Shopify Trust & Safety
I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. That said, it has been the only time their support addressed something right away. I strongly suggest looking elsewhere.
Hi Mihodo team!
We are so happy to hear that Theme Updater is part of your theme's update process, and that our support team at Out of the Sandbox was able to help out.
Thank you for your wonderful review of the app and our support team!
All the best,
Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team!
The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version.
Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out.
All the best,
Out of the Sandbox
I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.
Hi Labo Mono team!
Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move forward with updating your Motion theme as expected!
Thanks for reaching out to our team and letting us know.
All the best,
Out of the Sandbox
Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! ///
Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team!
Thank you for reaching out to us!
It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team!
Not to worry, we have reached out to you again via email, and look forward to resolving this with you!
All the best,
Out of the Sandbox
Awful experience. I bought their superstore theme and it is full of bugs. When I updated the pagination to infinite scroll, the filters, menu and other buttons stopped working. Awful theme which has clearly not been tested. Support is extremely slow and unhelpful - I am being ping ponged back and forth without a solution. All in all, awful experience with the fundamental elements of the store not working and being full of bugs.
Hello Peaches and Screams,
We appreciate the input on your experience with Out of the Sandbox, the Flex theme and the Theme Updater App - we're sorry limiting of free access to the Theme Updater App to the first year of use has created this experience!
To keep the details of the various products separate, the Flex theme ($450USD) while rich in settings and features, can be updated through the normal updating method, which is the same process as initially installing and configuring the theme - we stand by the notion that this can be accomplished by any Shopify user, and we continue to make the robust feature-set easier and easier to configure (with pre-built demos included with the theme .zips).
While a normal update on Shopify does generally involve reconfiguring settings, it is the method available to all Shopify themes - we haven't made this process intentionally difficult, but seek ways to make the process easier and faster.
The Theme Updater App is a tool for making parts of the Shopify updating process automatic - in particular, obtaining the new version of the theme, carrying over past setting configurations, and detecting code customizations are conducted automatically. With the changes to the pricing plans, this tool is available for free for the first year of usage (based on the theme's registration date through the app) - following the free year, a number of flexible subscriptions options are available for users who value the time-savings the app offers. Rest assured, at no point in the use of any Out of the Sandbox theme (including Flex) is the Theme Updater App required! Updated theme files continue to be available for free and using the Theme Updater App to update the theme is optional.
To note, if you're a user of the Flex theme, which was released in Aug 2019, the free trial of the Basic Plan of the app should be available to you, based on the registration date of your Flex theme which would still be within its first year. If you're looking for any assistance with accessing the free trial feel free to contact the Out of the Sandbox Help Center - help@outofthesandbox.com
Sincerely,
The Out of the Sandbox Team
Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!
Hi Redback One team!
Thank you very much for your feedback - A member of our support team has reached out to you via email!
All the best,
Out of the Sandbox
Themes are great support is still garbage after 3 years!
Support is pretty non-existant. Tickets are not answered in a timely fashion. Always feel a lack of support. Theme got updated a few weeks back, and it has not been working correctly after the update. Still no response to ticket after 5 days.
Hi DucabikeDirect team!
We’ve repaired the ‘clear’ function for the collection filters and confirmed this was a bug in that theme version. It looks like Theme Updater was used to successfully update to that version (just had a theme bug!).
Revisiting the email thread, it looks like we received your initial email Wednesday afternoon and we provided our first meaningful reply by Monday.
Our team patched the affected theme file for the repair and future theme versions will include the fix. We hope it is clear that this theme error isn’t due to Theme Updater’s performance in this case.
All the best,
Out of the Sandbox
Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only solution was to upgrade to the latest version to get those solved. Ok. After reading these reviews and their notes about this updater app I decided instead to save the money and update it manually. But, even updating the theme manually, their new updated theme is half baked and it needs a lot of coding to get it right to where my previous theme even was. After lots of back and forth (prepare to wait 24-48 hrs for them to get back to you for each response) they would not help even to fix simple issues often referring me to "hire an Expert".
Hi Health & Light Institute team!
It looks like you may have left a review of a theme on our Theme Updater Plus app listing!
Not to worry - here is a little context to better explain why your third party customizations may not have all been brought over from your vintage theme to an updated Shopify Online Store 2.0 theme.
Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file.
Some apps and customizations might not be compatible with Online Store 2.0 themes. We recommend referring to your app's documentation or contacting the app developer if you are not sure, or have questions about your third party apps.
Additionally, for any customization requests that fall outside of a theme developers scope of support, it is common for them to encourage you to reach out to the original developers who made the change, or engage the assistance of a third party developer.
All the best,
Out of the Sandbox
