Reviews (321)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 30% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

February 15, 2025

Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for ...

camieandme
Israel
About 2 years using the app
Out of the Sandbox replied February 18, 2025

Hi camieandme team!

The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated ...

November 4, 2024

Just received a DMCA Takedown Notice from these guys,

No direct support contact on their page

Their register page is not working :

https://register.pixelunion.net/

Just had AI bot that is unhelpful

Also their reset password link is not working,

this is the email from Shopify

This is the email we received, with one day to action this otherwise our site will be taken down,

I am not impressed.

...
Supplements.co.nz
New Zealand
Over 4 years using the app
Edited October 9, 2024

Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.

Downloaded the app to carry over ...

Murano Vintage CPH
Denmark
Over 1 year using the app
Out of the Sandbox replied October 8, 2024

Hi Murano Vintage CPH team!

Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but ...

November 3, 2024

Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.

Velvet Vortex
United States
2 days using the app
Out of the Sandbox replied November 6, 2024

Hi Velvet Vortex team!

The best way for us to provide assistance and answer any questions you have about our app is to reach out to support@outofthesandbox.com so our team ...

April 25, 2024

Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.

For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how ...

Mr Collectable
Australia
Over 1 year using the app
Out of the Sandbox replied April 29, 2024

Hi Mr Collectable team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1- ...

May 4, 2024

I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.

Labo Mono
United Kingdom
About 1 year using the app
Out of the Sandbox replied May 9, 2024

Hi Labo Mono team!

Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move ...

June 20, 2024

Possibly the biggest pile of poo ever dumped on so many by so few.

mythaicurry
United Kingdom
Over 7 years using the app
Out of the Sandbox replied June 24, 2024

Hi mythaicurry team!

Sounds like you may need a little help with the app - we have reached out to give you a hand and get some additional details on how we can best help you. ...

June 21, 2024

It can't update my theme, so pretty useless

Car Wireless Mobile Phone Chargers
United Kingdom
3 months using the app
Out of the Sandbox replied June 24, 2024

Hi Car Wireless Mobile Phone Chargers team!

Unfortunately, your Supply theme is not a supported theme for Theme Updater. We are constantly growing our list of compatible ...

May 2, 2024

My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!

Handmade Bronkey Premium Goods ®
Italy
Over 4 years using the app
Out of the Sandbox replied May 9, 2024

Hi Handmade Bronkey Premium Goods ® team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is ...

April 27, 2024

Broke my theme when updating. Kept nothing of the previous design.

"Some code changes could not be transferred over"
but it cant even show WHAT wasn't transferred.

Rebuild IT
Norway
20 minutes using the app
Out of the Sandbox replied April 29, 2024

Hi Rebuild IT team!

Sorry to hear that you ran into an issue when updating your theme - we always recommend reaching out to our support team if you need assistance so we can ...