Reviews (321)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 30% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

September 10, 2024

The app updates the themes okay, but there is so little transparency or customer input on what the theme updates are going to be. There's no way to upvote features or make suggestions. And the customer service just sucks. If you ask for help with a problem, like the fact that their theme doesn't support Google Review Rich Snippets, they tell you to hire a custom coder to fix their theme. A ...

Walnut
United States
Almost 5 years using the app
Out of the Sandbox replied September 19, 2024

Hi Walnut team!

We are so happy to hear that Theme Updater is part of your theme's updating process!

We have sent you a couple emails and responded directly to your initial ...

Edited March 4, 2020

Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver?
I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next ...

Security Bollards Direct
United Kingdom
Over 4 years using the app
Out of the Sandbox replied March 4, 2020

Hello Security Bollards Direct Team,

We’re sorry for the frustration here.

We do our best to respond to support requests within 24-48 hours (business days) however, it’s ...

February 18, 2020

From a business owner to another, this is a risky move that you are making with your brand. Sure you get the money now, but is this really worth it in the long run, destroying your relationship with your existing customers.

The app was a great tool, which I'd gladly pay a little fee to update, but not as a subsciption.

Clairevoire
Singapore
About 4 years using the app
February 19, 2020

Theme is good but there could be some basic enhancements for the price charged. First one is the mobile slider. There is no provision to upload mobile version of slider. Second, mobile filters are unorganised, they should be consolidated to show all tags such as Color, fabric etc.. under one filter and then sub-filters.

Haya Creations
India
Over 3 years using the app
Out of the Sandbox replied March 5, 2020

Hi there,

Andrew here from the Out of the Sandbox Support Merchant Advocate team. Thanks for taking the time to provide some feedback!

We can certainly take that into ...

September 20, 2019

Last year in July 2018 I rated with 5 stars as you can see at the end of this now updated review. Changing to three stars now.

The numerous negative reviews of the last two days clearly show the displeasure of the users about the upcoming pricing model of OOTS for the Theme Updater App. And I can only agree as I’m angry as well.

While many of the reviewers mentioned technical issues with the ...

Glanzberg - Passion Wein
Germany
About 3 years using the app
January 16, 2017

it's good for the store with less customizations, not for us. I saw my store is totally difference in the new update theme. I don't think I can use it.

Organic Sleep
United States
Over 1 year using the app
Edited November 19, 2020

This app is usefull because you can view template file customizations within a theme, but it doesn't import the customizations, you need to do that manually. We paid for "Contact Priority Theme Support". We were disappointed because the theme Parallax had important bugs, and the customer support wasn't ready to admit that and to fix them. After many emails (waste of time and stress), the support ...

Rendez-vous Nature
Bulgaria
5 months using the app
Out of the Sandbox replied November 30, 2020

Hello Rendez-vous Nature team!

Thanks for leaving this feedback. We're glad our support team was able to resolve the bug you were seeing.

Please let us know if there is ...

August 26, 2017

I like out of the sandbox, I paid a 3 figure sum for one that almost instantly became outdated and could not be updated without building it from scratch (edits + custom code, over 10 hours work) and am now finding alot of customers are seeing products as out of stock when they are in fact still available, so is now costing me money and I am forced into choosing spending 10+ hours making what I ...

Southshore Adornments
United Kingdom
10 days using the app
August 7, 2018

No phone number for clients. Lame

Masterflowair
United States
14 minutes using the app