Reviews (321)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 30% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

February 1, 2025

This is a great companion app to the OOTS themes.
We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey!

The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.

Heartwork Inc
United States
Almost 3 years using the app
Out of the Sandbox replied February 24, 2025

Hi Heartwork Inc team!

Thank you for the wonderful review of our support team and of Theme Updater!

We are very proud of Theme Sections, and look forward to rolling our new sections to the app - glad to hear that they are such a welcome addition to your theme.

All the best,
Out of the Sandbox

February 26, 2025

I've had the Flex theme forever and use the Theme Updater all the time. I just installed the video with text section and love the functionality.

Molten Glass Creations
Canada
About 7 years using the app
Out of the Sandbox replied March 3, 2025

Hi Molten Glass Creations team!

We are happy to hear that you are using Theme Sections on your Flex theme - thank you very much for your review!

All the best,
Out of the Sandbox

February 7, 2025

Love my Turbo theme, and love the Theme Updater. Every year I update my theme to make sure everything runs smoothly. And OOTSB team are always super helpful too! Thanks!

Clothes & Roads
Canada
Over 5 years using the app
Out of the Sandbox replied February 24, 2025

Hi Clothes & Roads team!

We are happy to hear that Theme Updater is part of your Turbo theme's update process and that both are helping you to run your shop so efficiently!

We are always here to help with anything that comes up, and thanks for your review of our support team, too - happy selling!

All the best,
Out of the Sandbox

November 26, 2024

Works great although not all customizations will be transferred although its a lot better than previously. Love the new sections which have been added. Support is also great!

Bonsai Tree (Pty) Ltd.
South Africa
About 6 years using the app
Out of the Sandbox replied November 28, 2024

Hi Bonsai Tree (Pty) Ltd. team!

Thank you very much for your review! Themes that do have additional third party customizations can still view the code that will need to be transferred over, which is a huge bonus, and saves time when updating from one theme version to another.

Glad to hear that you are enjoying the new theme sections - lots more to come as our team keeps adding to new ones!

All the best,
Out of the Sandbox

November 2, 2024

A definite must if you're getting an Out of the Sandbox theme......you need to keep up with changes and this does it easily.
Go Pro and you get additional sections to add to your site.

Seguin Gardens & Gifts
United States
Over 7 years using the app
Out of the Sandbox replied November 4, 2024

Hi Seguin Gardens & Gifts team!

Thank you for your awesome review - we are so happy to see that you are taking advantage of Theme Updater to keep your theme up to date, and are enjoying our newest app feature - Theme Sections!

All the best,
Out of the Sandbox

December 7, 2024

Theme update did nog work on the first try. Contacted support and after 30min the issue was fixed!
Great app, even better support!

Jarderi
Belgium
11 months using the app
Out of the Sandbox replied December 10, 2024

Hi Jarderi team!

We are glad to hear that Theme Updater is part of your theme's update process, and that our team was able to step in and help you out! Thanks for the great review!

All the best,
Out of the Sandbox

January 3, 2025

Sustainable and Regularly Updated

I've been using the Turbo theme for years, and I couldn’t imagine switching to another theme for 3 main reasons:

- Proven Longevity: Turbo has been around for years, which ensures its sustainability. (It’s tempting to go for flashy themes that seem impressive at first glance, but it’s a trap. If they’re developed by a couple of guys working out of a tiny studio, they often disappear or move on after six months or a year, leaving the theme outdated with no further updates...).

- Always Up-to-Date: Turbo is updated promptly to stay compatible with Shopify’s latest features and updates.

- Responsive Support: Their support team is incredibly responsive and solves any technical customization issues efficiently.

Cuisine-Pratique
United States
About 2 months using the app
Out of the Sandbox replied January 10, 2025

Hi Cuisine-Pratique team!

Thank you very much for your review of our support and Theme Updater. We are so happy to hear that Theme Updater is helping to streamline your Turbo theme updates so you can continue to use it with all it's newest features!

All the best,
Out of the Sandbox

January 15, 2025

Very easy to install and use.

Shapeez
United States
Almost 7 years using the app
Out of the Sandbox replied January 16, 2025

Hi Shapeez team!

Thanks for the great review - glad to hear that Theme Updater is helping to keep your Turbo theme updated!

All the best,
Out of the Sandbox

Edited February 27, 2025

Support is great, very responsive.

Slight issue is everytime I update the theme i have to check all the theme customisations. Can take while to figure out, even though I have ticked the maintain theme customisations.

DR GUS nutrition
United Kingdom
Over 4 years using the app
Out of the Sandbox replied November 4, 2024

Hi DR GUS nutrition team!

Sorry to hear that you are having some issues with your theme! We have previously assisted you with your theme, and are here to help again if you want to reply to our email!

Looking forward to helping out again and if there is something specific that you need help with, please include it in your reply to our email so we can take a look at it with you.

All the best,
Out of the Sandbox

Edited October 25, 2024

Had some difficulty updating due to customization but the team reached out straight away offering their support.

Body & Beyond
United Kingdom
4 months using the app
Out of the Sandbox replied October 31, 2024

Hi Body & Beyond team!

Thank you very much for your review of the Theme Updater and our support team! If you ever need our help or have questions, please do not hesitate to reach out.

All the best,
Out of the Sandbox