Reviews (321)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 30% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

July 2, 2024

Per their suggested article, they do not have Turbo theme available on trial.

So basically I downloaded this app and agreed to pay $34 and gave away all of our data for false advertisement.

They are only offering Responsive , Retina , and Parallax for trial

https://help.outofthesandbox.com/hc/en-us/articles/115007101688-Preview-Turbo-in-your-store

Rugtomize
United States
19 minutes using the app
Out of the Sandbox replied July 4, 2024

Hi Rugtomize team!

As noted at the top of our documentation, you can trial all of our themes for free, with no need to subscribe to Theme Updater app.

This includes our ...

September 5, 2018

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have ...

Elvis & Kresse
United Kingdom
Over 6 years using the app
March 10, 2022

After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.

Laska by nature
Bulgaria
Over 4 years using the app
Out of the Sandbox replied March 10, 2022

Hi Laska by nature team!

Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.

This is a one-time ...

September 18, 2019

Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.

Bunbury
United States
Over 2 years using the app
Edited September 30, 2019

Update: I'm upgrading my rating to 2 stars because after writing my original review, tech support helped me update my theme. If it works correctly the next time I try to update, then I'll upgrade it to a three. When the app does work, it works well. (Although the default file name isn't the actual version you're upgrading to, it's whatever version you already have plus the current date. So the UI ...

Muses Miscellany
United States
Over 2 years using the app
January 7, 2018

I have used the updater app only twice, and twice was just too much, I even got the pro version, which by the way doesn't give you anything more other than an email saying there is an update. I am sure many others who use shopify also use other apps and if you do you will find that the theme updater does not bring the custom code from those other apps over!!!

I have spent two weeks working with ...

Happy Dog Food 2
United States
Over 2 years using the app
September 27, 2020

Still 9 templates need to be customized... it just helped with the banner images, so not recommended.

milkCases
United States
About 2 years using the app
Out of the Sandbox replied October 2, 2020

Hello milkCases team!

Thanks for the feedback!

Our Theme Updater app provides the time-saving convenience of updating your theme while preserving the settings and content you ...

Edited May 15, 2023

One can only expect that customizations will carry on with the update. This is not what the app does on the FREE version. If you wish to maintain your theme looking sharp, you will have to invest MONTHLY on this app to maintain the latest version of your theme.

This is just acceptable in my case because my theme isn't adding more useful features at least for now. When it does, I will subject ...

PLOMERIA UNIVERSAL
Mexico
Over 1 year using the app
Out of the Sandbox replied May 16, 2023

Hi PLOMERIA UNIVERSAL team!

Thank you very much for your review of Theme Updater Plus!

Theme Updater Plus' free plan allows you to register your theme, install the latest ...

September 18, 2020

This app is Useful for untouched customization theme.
Not that much useful for custom changes made with existing theme.

Rockabilia
United States
Over 1 year using the app
March 11, 2021

The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.

BodyHeal
Australia
Over 1 year using the app
Out of the Sandbox replied March 15, 2021

Hello BodyHeal Team!

Thank you for sharing this feedback. Your recent request is being reviewed by our technical team. We'll be in touch with an update as soon as possible!

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