Reviews (324)

Overall rating
3.9
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
July 31, 2020

The app has a bug. I asked for a refund. They are not very open to this type of requests. Basically I bought a thing. This thing is not as it's supposed to be. So I asked for a refund (also because I never got the ads about the app until a month after the "12 months of free available theme updates").
Basically I bought their theme 13 months ago. I discover that it needed some updates. I bought ...

Concetto è
Italy
15 days using the app
Out of the Sandbox replied August 7, 2020

Hello Concetto è Team!

Thank you for your feedback, we had an issue impacting a small number of merchants when using the diff checker feature. We have now corrected it.

We ...

Edited October 16, 2017

Abode Mercantile
United States
10 days using the app
December 12, 2022

I have really liked my OOSB theme but this app and the support have been so bad that it has, unfortunately, really changed my view of Out of the Sandbox.

Also, typically apps are priced based on their usefulness to the customer. How do justify charging $89 for an app that has low review ratings, poor functionality, and requires a significant amount of manual work on the customer's end?

Ally Safety
United States
7 days using the app
Out of the Sandbox replied December 14, 2022

Hi Ally Safety team!

When updating your vintage Turbo v4.1.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align ...

December 29, 2018

Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.

Hollyworks
Netherlands
1 day using the app
Out of the Sandbox replied March 19, 2019

Hi Hollyworks!

Sorry to hear you had a frustrating experience with the Theme Updater App. We’re now able to respond to App reviews so we wanted to take this chance to reach ...

May 28, 2018

I have written for 3 Weeks ago then for 2 Weeks ago an email and no response. I have a massive issue with my turbo theme Template. My products show up very strange after I have clicked some item. The products do not side by side. There are below each other and descriptions disappear. Maybe my English is too bad to explain that. But that is an absolutely catastrophic from the customs service. And ...

Soiefleuri
Germany
About 2 hours using the app
May 12, 2017

NIGHTMARE!!!

I installed the Updater App for two reasons; to ensure my theme (Responsive) was up-to-date and to try and fix a bug with my e-commerce site that developed overnight - because despite submitting a ticket for support no-one has got back to me from Out of the Sandbox Support Team! This came at a very bad time as I was running a special offer weekend and currently, visitors cannot ...

Embroidelan
United Kingdom
About 1 hour using the app
April 27, 2024

Broke my theme when updating. Kept nothing of the previous design.

"Some code changes could not be transferred over"
but it cant even show WHAT wasn't transferred.

Rebuild IT
Norway
20 minutes using the app
Out of the Sandbox replied April 29, 2024

Hi Rebuild IT team!

Sorry to hear that you ran into an issue when updating your theme - we always recommend reaching out to our support team if you need assistance so we can ...

December 7, 2021

So I bought the theme, but I can't get updates afterwards? I have to pay extra and take the risk to update my theme?

RELX UK
United Kingdom
13 minutes using the app
Out of the Sandbox replied December 7, 2021

Hi RELX UK team!

Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can ...

May 3, 2022

not working with Prestige theme, also I have two other themes not working neither very disappointing

EUG FASHION
United States
7 minutes using the app
Out of the Sandbox replied May 3, 2022

Hello EUF FASHION team!

Thank you very much for your feedback!

The Theme Updater App is an exclusive tool developed and maintained by Out of the Sandbox, and lets you ...