Reviews (324)

Overall rating
3.9
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
Edited May 15, 2018

ABSOLUTELY HORRIBLE service. This company updates their theme every two weeks but every time you update your theme, it messes up all your custom coding. They don't have a phone number to contact, only by email, which is fine - if they actually respond and help with your concerns.

Birminghamjewelry
United States
About 6 years using the app
Edited June 3, 2022

Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! ///
Original: ...

stubble + 'stache
United States
Over 5 years using the app
Out of the Sandbox replied June 1, 2022

Hi stubble + 'stache team!

Thank you for reaching out to us!

It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you ...

Edited February 3, 2023

Awful experience. I bought their superstore theme and it is full of bugs. When I updated the pagination to infinite scroll, the filters, menu and other buttons stopped working. Awful theme which has clearly not been tested. Support is extremely slow and unhelpful - I am being ping ponged back and forth without a solution. All in all, awful experience with the fundamental elements of the store not ...

Peaches and Screams
United Kingdom
Over 5 years using the app
Out of the Sandbox replied January 8, 2020

Hello Peaches and Screams,
We appreciate the input on your experience with Out of the Sandbox, the Flex theme and the Theme Updater App - we're sorry limiting of free access ...

May 2, 2024

My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!

Handmade Bronkey Premium Goods ®
Italy
Over 4 years using the app
Out of the Sandbox replied May 9, 2024

Hi Handmade Bronkey Premium Goods ® team!

Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is ...

April 4, 2020

I subscribed to the ProPlan of this app on Wednesday 4/1/2020 and, on the same day, I contacted ProPlan support asking a couple of questions via the correct link inside the app interface. Today is Saturday 4/4/2020 and no reply has been received, even though they promise priority support for ProPlan Subscribers. 72 hours is by no means priority support.
Additionally, after I subscribed to the ...

Luis E. Romero
United States
Over 4 years using the app
Out of the Sandbox replied April 15, 2020

Hi there Luis,
Andrew here from Out of the Sandbox Support. Thanks for taking the time to provide that feedback!

It looks as though we received an email from you, however it ...

April 3, 2020

We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription?

How could you screw over your customers like this?

I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess ...

Kashgar
Australia
About 4 years using the app
August 13, 2020

We have been paying for two years for what is a lousy support which does not even respond to customer queries. Shopify should investigate this company

Intuitive Code
Portugal
About 4 years using the app
Out of the Sandbox replied August 14, 2020

Hello there Intuitive Code team,

Thank you for taking the time to provide your feedback and sorry to hear you were having issues getting in touch with us.

We are dealing ...

March 13, 2022

Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the ...

Redback One
United States
Almost 4 years using the app
Out of the Sandbox replied March 14, 2022

Hi Redback One team!

Thank you very much for your feedback - A member of our support team has reached out to you via email!

All the best,
Out of the Sandbox

September 18, 2019

Stay away from Out of the Sandbox themes. First you pay dearly for the theme, then if you want to apply the theme upgrades you will have to pay 9$ a month for a service that you will use 2/3 times in a year.
But what is your choice? None. Because to update the theme manually it's a nightmare. I am going to find a better theme that doesn't charge me for updates. I am not happy.

Catholically
Italy
Almost 4 years using the app
Edited April 29, 2023

Themes are great support is still garbage after 3 years!

Support is pretty non-existant. Tickets are not answered in a timely fashion. Always feel a lack of support. Theme got updated a few weeks back, and it has not been working correctly after the update. Still no response to ticket after 5 days.

DucabikeDirect
United States
Almost 4 years using the app
Out of the Sandbox replied August 16, 2022

Hi DucabikeDirect team!

We’ve repaired the ‘clear’ function for the collection filters and confirmed this was a bug in that theme version. It looks like Theme Updater was ...