Reviews (324)

Overall rating
3.9
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
Edited June 5, 2020

I see I'm not the only person with disgust about the lack of customer service Out of the Sandbox offers. Beautiful themes, terrible, slow customer service. Not a way to expect people to run an ecommerce business. I forewarn potential customers to stay far away. If you run a day to day ecommerce business, pandemic or not, this is not the right company for you. P.S. I have tried for literally WEEKS ...

Claribelskincare.com
United States
8 months using the app
September 18, 2019

We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.

Meraki Journey
United States
6 months using the app
January 30, 2021

I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.

Soozal
Australia
3 months using the app
Out of the Sandbox replied February 3, 2021

Hi Soozal team,

Thank you for this feedback!

Our app is able to copy over the settings and content configured with the default theme features. It may not be able to include ...

September 20, 2020

I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store

Pinayapple
Mexico
11 days using the app
Out of the Sandbox replied September 24, 2020

Hello Pinayapple team!

We're sorry about the misunderstanding here.

The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and ...

October 20, 2022

Just awful, no clear instructions on how to apply changes. There is a reason that this app has such low reviews. Only gave it a look as the theme developers suggested it. No idea what they were thinking.

Horizon Micromobility
United Kingdom
1 day using the app
Out of the Sandbox replied October 20, 2022

Hi Horizon Micromobility team!

We are sorry to hear that you struggled to find our documentation on the Theme Updater.

In our Help Center we have resources for that can ...

July 2, 2024

Per their suggested article, they do not have Turbo theme available on trial.

So basically I downloaded this app and agreed to pay $34 and gave away all of our data for false advertisement.

They are only offering Responsive , Retina , and Parallax for trial

https://help.outofthesandbox.com/hc/en-us/articles/115007101688-Preview-Turbo-in-your-store

Rugtomize
United States
19 minutes using the app
Out of the Sandbox replied July 4, 2024

Hi Rugtomize team!

As noted at the top of our documentation, you can trial all of our themes for free, with no need to subscribe to Theme Updater app.

This includes our ...

July 3, 2018

Cool idea, but seems to endless mindless errors.
Throws out an error at a specific location that doesn't even have code at it.

I search through and find the code it's referring to and do the suggested 'fix' (which doesn't make sense in the first place) and it repeats a similar error elsewhere.

I've done some custom stuff but nothing extreme or even related to where the errors are.... Going to ...

Crik Nutrition
Canada
27 minutes using the app
September 16, 2024

Eastside Sports
United States
Over 3 years using the app
Out of the Sandbox replied September 19, 2024

Hi Eastside Sports team!

It looks like you may have some questions about Theme Updater or need some assistance. We have sent you a couple emails to try and connect with you ...