Reviews (305)

Overall rating
3.8
Counts per rating level
  • 52% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 32% of ratings are 1 stars
Edited January 19, 2017

I was very quick to judge the app, so I am taking the time to re-write this review. It was extremely helpful, and any problems that I had during the update process were my own.

Thank you again, for providing amazing, robust themes and professional support.

Imprint America
United States
Almost 3 years using the app
Edited October 6, 2023

ADDITION 10/6/23: I am upping this to 4 stars. It is still very odd that the app messed up section on my page. HOWEVER, I did contact Out of The Sandbox and they replied very quickly and they fixed it! The reason I wrote the review is because last time I contacted them it took days for them to get back to me. So I wanted to make sure this was handled quickly. This time they really replied quickly, within 24 hours, and fixed the issue the same day or next (I think we are on different time zones).
Thank you

ORIGINAL REVIEW: Quite frustrating. Basic elements on my website get changed randomly and I have to go back and update tot he way we had it originally. I am referring to colors, fonts, banner message, our logo gets lost, it's really bad. Especially since we pay $9/month for the pro version.
I am NOT talking about custom code, that I know already you guys don't move over, but the basics? Colors? Fonts? Really bad.

Sauipe
United States
Almost 3 years using the app
Out of the Sandbox replied October 6, 2023

Hi Sauipe team!

It looks like you submitted this review before reaching out to our support team, but I am happy that we were able to get this issue sorted out for you, and that our support team was able to resolve the issue that was causing these settings from not transferring over in your Flex theme update.

We do our best to make sure that bugs do not interfere with the updating process, but if you have any questions, please be sure to reach out to our support team directly so we can help get you the support you need as soon as possible!

All the best,
Out of the Sandbox

Edited September 18, 2019

I'm a long time online seller and this app has been great the handful of times that I"ve updated in the past three years. But I cannot believe that I paid $350 for a theme (with 1 store usage allowed), and now OOTS wants to charge $9 a month and/or $108 a year (forever) to let an app stay installed in my store that I use two or maybe three times a year at a maximum?? BOO HISS. Horrible. The updater is great so I hate to leave 1 star because of this new policy, but its a complete disappointment to see these guys get so greedy when their themes are highly priced.

Rockstar Leatherworks™
United States
Over 2 years using the app
Edited April 26, 2017

This worked really well - a few errors copying over my banner subheadings (which I luckily noticed) and one of my assets file (which it told me it hadn't done).

With every update I'm praying for the function to edit the typography on mobile devices... still waiting.

I really recommend Out of the Sandbox, their customer support is brilliant! I use the retina theme and it works really well for me. Check it out: www.geometrico.co.uk

Geometrico
United Kingdom
Almost 2 years using the app
September 28, 2023

Quick respons! They help me to update the theme and it is perfect!

Artègo Hair Professional
Netherlands
About 1 year using the app
Out of the Sandbox replied September 29, 2023

Hi Artègo Hair Professional team!

Thank you for your review! We are glad that Theme Updater Plus and our team were able to streamline the update process for your Expanse theme!

All the best,
Out of the Sandbox

January 5, 2021

The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.

Reversal Solutions, Inc
United States
11 months using the app
October 9, 2018

This app works really well, if you have any customised code on your site the paid-for version of this is a must. Beware though that you will need to update every line of custom code from your old version to the new version by hand. The app doesn't carry across custom code. If you don't have any custom code then it works perfectly without having to edit any stuff in the backend.

Vitality and Wellness
Australia
9 months using the app
January 13, 2017

Great themes! So far no update to mine...I'll modify the review once I know it's working. :)

Jack Wagon Coffee Co
Canada
5 months using the app
Edited September 20, 2019

Literally nothing happens, it does not function when I try to open the app. Deleted and reinstalled with the same result. Disappointing.
UPDATE: I believe this was my cookie settings as I tried on another browser and it updated ok. Review changed from 1 to 4 stars.

Halo Bottle Ltd
United Kingdom
4 months using the app
Edited April 5, 2023

Me han solucionado el fallo de la aplicación bastante rápido, ahora si que funciona, si bien es cierto que la actualización no es perfecta del todo, requiere algunos ajuste, pero en general mucho mejor. Saludos

PracticOffice
Spain
3 months using the app
Out of the Sandbox replied April 10, 2023

Hi PracticOffice team!

We are glad that we were able to jump in and help out with this. We are always looking for ways to improve, and appreciate you reaching out to us!

All the best,
Out of the Sandbox