Reviews (254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to simplify the theme updating process, ensuring Shopify themes stay current without losing customizations. They appreciate the one-click update feature and backup capabilities, which safeguard custom work during updates. The responsive customer support is also highlighted for efficiently resolving issues, making this app valuable for e-commerce businesses aiming for seamless updates and continuous improvement.
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This is a great companion app to the OOTS themes.
We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey!
The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.
Hi Heartwork Inc team!
Thank you for the wonderful review of our support team and of Theme Updater!
We are very proud of Theme Sections, and look forward to rolling our new sections to the app - glad to hear that they are such a welcome addition to your theme.
All the best,
Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team!
The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version.
Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out.
All the best,
Out of the Sandbox
The support from Corey in helping me with my theme updating process has been superb. Very helpful and great communication.
Hi a3AmyLin, LLC team!
Thanks so much for your review - we have a pretty great support team and it's awesome to hear that you had such a great experience!
All the best,
Out of the Sandbox
Overall it's great. Had a small hitch and support helped me all the way through.
Hi Bullet Journal team!
We are glad that our support team was able to step in and help out, and we are happy to hear that Theme Updater is part of your Flex theme's update process!
All the best,
Out of the Sandbox
This is my first time using this and my experience has been great. The service team goes above and beyond to help and they are quick to answer questions.thank you for all the support!
Hi The802Gypsy team!
Thank you very much for your review - we are always happy to hear about how Theme Updater has improved the theme update experience, and are happy to hear that our support team was able to jump in and help out!
All the best,
Out of the Sandbox
The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary.
Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.
Hi Infinite1 Brand team!
Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided are very helpful" in the ticket we have open with you, but it sounds like you might need a bit more help.
We were able to help with the cancelation of your subscription on the same day that you started it, but did not know that you were needing assistance with updating the theme itself, as this was not mentioned in your ticket.
We would appreciate the chance to support you where we can, and hope that you will reply to our follow up in the open ticket.
All the best,
Out of the Sandbox
great App, great support. Thanks a lot.
Hi 5 Senses Coffee team!
Thank you for your wonderful review! We are glad to hear that you are enjoying Theme Updater and that our Support team was able to give you the assistance you were looking for!
All the best,
Out of the Sandbox
Heartfelt Thanks for Outstanding Support
I am incredibly grateful to the Pixel Union team, especially Gabriel, for their exceptional support and understanding. Navigating an incredibly stressful issue, Gabriel's compassionate and prompt assistance turned a challenging situation into a positive experience.
The dedication shown in resolving our issue,and going above and beyond to help us, demonstrates Pixel Union's commitment to supporting small businesses like ours. Their Turbo theme is not just powerful and feature-rich, but backed by a team that genuinely cares about its users.
Thanks to the Theme Updater App, we can easily access updated versions of the Turbo theme, which adds tremendous value. I highly recommend this app to anyone using Pixel Union themes.
Thank you again for your outstanding support. Your help has made a world of difference to our small business and the community we support.
Hi Sattu.org team!
Thanks for such a great review of our support and Theme Updater - looking forward to continuing to work with you, and appreciate you taking the time to share your experience.
All the best,
Out of the Sandbox
Works great although not all customizations will be transferred although its a lot better than previously. Love the new sections which have been added. Support is also great!
Hi Bonsai Tree (Pty) Ltd. team!
Thank you very much for your review! Themes that do have additional third party customizations can still view the code that will need to be transferred over, which is a huge bonus, and saves time when updating from one theme version to another.
Glad to hear that you are enjoying the new theme sections - lots more to come as our team keeps adding to new ones!
All the best,
Out of the Sandbox
Came across some issue I was unable to understand first but thanks OOTS great and prompt Customer service my issue was resolved quickly, they were helpful beyond my expectations - I have been using their services for more than couple of years now and I am fully satisfied with their quality of work.
Thank you for your support team OOTS
Hi Bedazzled.pk team!
We are so glad to hear that our support team was able to jump in and help out, and that you are enjoying your Out of the Sandbox theme and Theme updater App!
All the best,
Out of the Sandbox