Reviews (324)

Overall rating
3.9
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
May 18, 2023

Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only ...

Health & Light Institute
United States
Over 3 years using the app
Out of the Sandbox replied May 24, 2023

Hi Health & Light Institute team!

It looks like you may have left a review of a theme on our Theme Updater Plus app listing!

Not to worry - here is a little context to ...

April 3, 2020

You have to pay to update a theme you've already paid $180 for! I have purchased several themes from Out of the Sandbox and now I have to pay monthly to update them, too. Greedy! Will not continue to use them or buy from them again.

XBODY UK
United Kingdom
Over 3 years using the app
Out of the Sandbox replied April 15, 2020

Hello XBODY UK,
Thank you for highlighting your experience with the Theme Updater App and your Out of the Sandbox themes. I have some details to share with hopes I can ...

August 4, 2022

TERRIBLE ! Complete waste of time alongside the TURBO app! Dose not work, theme developer takes too long to get back.

Amanda Marcucci
Italy
Over 3 years using the app
Out of the Sandbox replied August 5, 2022

Hi Amanda Marcucci team!

We’re revisiting your email thread and looks like our team requested access to your store within 10 hours. When access was granted, we identified a ...

Edited August 24, 2020

Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer).

I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me ( ...

You Madu
Belgium
Over 3 years using the app
Out of the Sandbox replied August 8, 2019

Hi there,

Sorry to hear that you haven’t had a great experience with the updater app as well as our support team - we certainly strive to provide solutions as promptly as ...

December 8, 2022

I spent a lot of money on a theme by Pixel Union A YEAR AGO to be told that now Out of the Sandbox is going to handle it. Which takes them forever to give support. The theme updater never suggested updates, I have issues, and support emails still come from pixel union, even though pixel union actually had useful information and articles on the theme, and now OOTSB only has links to articles? They ...

Ardent Market
United States
About 3 years using the app
Out of the Sandbox replied December 9, 2022

Hi Ardent Market team!

When updating your vintage Superstore v3.2.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to ...

November 2, 2021

I used this app to update my theme to shopify 2.0, I had no code modifications but the updater still couldn't keep the basic text or images from my previous theme because the liquid themes were incompatible . As you have to pay for this app it is a particularly grating waste of time and money, surely the point is that it is able to transfer the basics to your new theme whereas I have to now start ...

Manuka Products UK
United Kingdom
About 3 years using the app
Out of the Sandbox replied November 12, 2021

Hi Manuka Products Team! Thank you so much for your feedback - while our app will be able to help with most modifications, there are a small few that may need further ...

September 30, 2022

Useless Theme and zero interest from them about your issues. The updater cannot update the most expensive theme on the market and you have to start all over again building your website. Furthermore, you have to pay extra to update your website. Ahh... wait... Actually you can not update it but you paid for it. Complete waste of money and time. The so called "Customer Support" are rude and ...

Flamentina
United Kingdom
About 3 years using the app
Out of the Sandbox replied October 3, 2022

Hi Flamentina team!

When updating your vintage Flex v2.2.2 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with ...

September 18, 2019

Out Of The Sandbox emailed to say the Free or Basic Plan would automatically increase to $9 a month but failed to give a date when this would start. I do not want to be charged for something that a. used to be free and b. I only use maybe once or twice a year. Uninstalled.

ANTI-POP.CULT. | Art Unique
United Kingdom
About 3 years using the app
September 20, 2019

I recently purchased the Parallax theme and just about have my store set up to open and now I get an email saying to automatically update the theme is now $9 per month. I honestly wish this would have happened sooner so I would have purchased a theme from a different provider.

The Bearded Mack Grooming CO
United States
Almost 3 years using the app
Edited November 12, 2019

RUN FROM THIS APP. DOES NOT WORK. RUBBISH. Guarantee we'll get a faster response to this Review than we will support. The App is not worth the time, money and energy. It does not work with PixelUnion. It creates more work. Who has the time to wait 1-2 days let alone 24 hours with "premium" support for a response. Find a better Theme than using PixelUnion and this App from Out of the Sandbox. More ...

tdctheLightShop
United States
Almost 3 years using the app