Reviews (324)

Overall rating
3.9
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
February 13, 2022

This app is of no help. I paid for the app in order to update my Turbo theme. I have tried several times and it's not working. When I go to publish it, and check the version number, it's still showing as the old version. I go back to theme updater and it still shows as my theme needing to be updated. I just don't understand. Please help.

EcoFresh™️
United States
Over 2 years using the app
Out of the Sandbox replied February 14, 2022

Hi EcoFresh™️ team!

Thank you very much for your feedback - A member of our support team has reached out to you via email!

All the best,
Out of the Sandbox

December 11, 2019

This company is by far one of the shadiest companies in the app store. Beware.

The Basic Plan of this app was originally offered as FREE FOR LIFE - Everyone who purchased a theme based on this Free For Life Updates plan is now out of luck. You are forced to pay.

If you purchased one of their themes based on the fact that you'd be easily able to update your themes as Shopify makes changes, then ...

Eighty Sixed
United States
Over 2 years using the app
Out of the Sandbox replied January 8, 2020

Hi there Eighty Sixed team,

Thanks for taking the time to reply and providing that feedback. While we can definitely understand the frustration with the changes made to the ...

December 13, 2019

1 star not only for the app - but the shady practices of this company. We have all paid hundreds of dollars for your themes and now you expect us to subscribe to an app to update - these updates should be free and easy - they are mostly to fix bugs - I don't see why we should foot the bill for bugs that NEED fixing.

spellhound
United Kingdom
Over 2 years using the app
Out of the Sandbox replied January 8, 2020

Hey there Spellhound team,

We just wanted to follow-up here to hopefully clear up any sort of confusion and also to lend a hand if there was anything else we could help with. ...

Edited April 19, 2023

If you are looking for somewhere to throw away money, this is it! This app did absolutely NOTHING to preserve my settings or customizations. I bought it because upgrading normally wasn't keeping even some basic settings. Figured this would help. Nope. This was a simple upgraded. Already on shopify 2.0, so not an issue with that.

EDIT: Regarding their reply... My theme settings were able to be ...

Glowy Zoey
United States
Over 2 years using the app
Out of the Sandbox replied April 19, 2023

Hi Glowy Zoey team!

Unfortunately, third party app code is not always able to be transferred over automatically, especially if there are significant changes made to the theme ...

September 20, 2019

Wow. I'm shocked ... I haven't even used this yet. No idea we were being billed. Surprise, surprise! Why not just do a once a year update and charge a flat fee of $150. That's actually reasonable instead of continually updating ... what a mess.

RodeoH
United States
Over 2 years using the app
October 30, 2021

I followed the instructions regarding my unsupported theme. Still displayed as unsupported. The support email told me to do what I’d previously done. Since this is a paid app, why did I not receive actual support?

GordonStuart.com
United States
Over 2 years using the app
Out of the Sandbox replied November 5, 2021

Hi there - thank you for this feedback. One of our agents is currently looking into this issue and awaiting your response to troubleshoot further. We appreciate your patience ...

November 21, 2019

This review is more for the Flex Theme as they deleted the review they request from me for their product. The issue I had with the Flex Theme is that it was full of bugs and didnt work, the issues I came accross with support are all repeated here in previous posts. There product is expensive and full of bugs, there support is very slow and very poor quality once they do reply , even to the point ...

UPAN Frypan
New Zealand
Over 2 years using the app
Out of the Sandbox replied January 8, 2020

Hello UPAN Frypan,

We’re sorry to hear you’ve been having trouble with the Flex theme and we apologize for any frustration. Flex is our most recent theme release and we ...

Edited September 19, 2019

A good idea when it came out, though it was only partially helpful for complex customizations that had been added to the default themes.

Unfortunately, now that even the basic version is to be a monthly subscription, we'll be deleting and finding other options.

Dynamic Rescue Systems
Canada
Over 2 years using the app
Edited July 27, 2023

Update 7/27/2023: So I purchased a year of Pro Support and Theme Upgrades with this app in March 2023. I removed the app when I was not using it to make sure it was not slowing my website loading time. I reinstalled the app in July contacted OOTS Support and was told I would have to sign up for another subscription that they can't help me get this theme editor Pro Support (app) set back up under ...

Coastal Gifts Inc
United States
Over 2 years using the app
Out of the Sandbox replied January 28, 2022

Hi Coastal Gifts Inc team!

Thank you for your feedback!

We are always looking to ways to improve our themes, and update them regularly. We appreciate all feature requests ...

September 18, 2019

Just received a message that they are now charging for this app even after we paid so much for the theme. It doesn't make sense to pay $108 for something we use 2 times a year. I will most likely move to another theme once my theme becomes too out of date.

Jimaye
United States
About 2 years using the app