Reviews (317)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 31% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient theme updating capabilities, including one-click updates and seamless integration of custom codes. It reliably adds new sections and features, enhancing store functionality and aesthetics. The support team is praised for their quick and effective issue resolution, often exceeding expectations with their responsiveness and assistance with theme-related queries.

October 12, 2022

An absolute MUST HAVE. I have been using the theme updater for several years now and it is the best way for me to upgrade themes. Be careful if you made custom changes to your shop or added other apps...Now that we are using Shopify 2.0 coding, most apps get attached to the new theme automatically, but some apps, that are not Shopify 2.0 upgraded, might have to be added manually. Otherwise, I really LOVE the app and the features it offers.

The Black Bow Jewelry Company
United States
Over 4 years using the app
March 28, 2024

Support is absolutely great! Prompt and can spot the theme issue right away.

Gym Plus
Australia
About 4 years using the app
Out of the Sandbox replied April 2, 2024

Hi Gym Plus team!

Thank you for leaving such a wonderful review - we are glad to hear that our app and support were able to help streamline your theme's update process!

All the best,
Out of the Sandbox

April 28, 2017

Theme updates are one of the largest development task requests we receive, not only is it a large costly task it is meticulous and requires thorough checking and testing to ensure the updates are done correctly and without issues.

To be honest, our theme update service is not a job we enjoy doing but realise the value and importance of updates to store owners, we offer this service as we are OOTS partners and also realise the importance to help them.

The ground-breaking new functionality of this app which allows you to bring over customizations to your up to date theme is incredible, to say the least, and is something that now further widens the gap between OOTS and other theme providers.

In order to take advantage of the new functionality you will need to be on Turbo 2.0+, Parallax 3.0+, Retina 4.0+, Mobilia 5.0+ or Responsive 6.0+

Congratulations OOTS, we are actually happy that our theme update service will become obsolete.

You guys rock!!!

Gripson E Commerce
United Kingdom
Over 4 years using the app
February 13, 2024

Great app for updating your theme and fantastic customer service from OOTS. Our website has a bit of custom coding, so I was nervous about tackling the update myself as I am not a developer. However, it all went incredibly smoothly, and now we are up to date. I had a couple of questions just the update process, and the customer support team was right there to help answer my questions and put my mind at ease. Also, the customization tracker that shows what changes have been made to the code vs the original is a hugely helpful tool. Thanks Out of the Sandbox team.

Lochtree
United States
Over 4 years using the app
Out of the Sandbox replied February 14, 2024

Hi House and Loft Living team!

Thank you very much for your wonderful review! Updating themes can be a daunting task, and we are so happy to hear that Theme Updater was able to streamline that process for you.

All the best,
Out of the Sandbox

September 20, 2017

Wow works great. Was a little nervous about using this, but it updated all our design and Christmas Gift Products without loosing anything.

Find Unique Christmas Gifts
Canada
Over 4 years using the app
December 19, 2016

Very pleased with the level of support provided by Out of the Sandbox, including the provision of this app.

Unni And Evans
United Kingdom
About 4 years using the app
Edited December 17, 2018

Update - We have been using the app for quite sometime now. had some issues but so what? every app on shopify has bugs, but the most important thing is Customer service!

They have great customer service and that's all that i care about.

They also have a great app!

RPM MOTORSPORT LTD.
Canada
About 4 years using the app
February 14, 2023

Our Turbo theme was 5 years old and 4 major versions behind the latest release. We purchased 1-years subscription to the Theme Updater and it handled the update extremely well. There was a tiny niggle with some drop-down styling but OutOfTheSandbox Support team jumped on it and it was sorted immediately. Well done guys and thanks for your amazing support.

London Advanced Motorcyclists
United Kingdom
About 4 years using the app
Out of the Sandbox replied February 15, 2023

Hi London Advanced Motorcyclists team!

We really appreciate you taking the time to leave this review!

Theme Updater is an awesome way to simplify the update process and we are glad to hear that you were able to update your Turbo theme to the latest version!

All the best,
Out of the Sandbox

July 31, 2023

We appreciate this app and how it helps updating to the latest version. We always try to run the latest code on our website and being a small shop this really helps go from version to version without having to do it all manually. There have been times we were not able to use it but that was outlined and expected. For instance going from pre OS2 to a OS2 supported theme required a lot of manual updates but this was expected as OS2 was a different framework altogether. Once we got past that upgrade the Theme Updater app has helped keep our theme up to date with little to no help needed. We have had to reach out to support and found there the help we received to be quick and support was knowledgeable.

Killzone Flashlights
United States
About 4 years using the app
Out of the Sandbox replied August 2, 2023

Hi Killzone Flashlights team!

We are so glad to hear that Theme Updater Plus helped to streamline the updating process of your theme - thank you for your feedback!

All the best,
Out of the Sandbox

March 16, 2023

Love the OOTSB team and products. This updater app makes it super easy to implement new theme versions. We've used the Turbo theme for four years and love it.

Flush Packaging
United States
About 4 years using the app
Out of the Sandbox replied March 16, 2023

Hi Flush Packaging team!

Theme Updater Plus is a must-have for updating your theme to the latest version, and cuts out so much of the heavy lifting that theme updates typically have.

Thank you for your review, and we are glad to hear that you updated to the latest Turbo theme!

All the best,
Out of the Sandbox