Reviews (266)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to simplify the theme updating process, ensuring Shopify themes stay current without losing customizations. They appreciate the one-click update feature and backup capabilities, which safeguard custom work during updates. The responsive customer support is also highlighted for efficiently resolving issues, making this app valuable for e-commerce businesses aiming for seamless updates and continuous improvement.
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I had a great experience working with the Out of the Sandbox team. They were incredibly helpful and responsive throughout the entire process—from guiding me on how to purchase and register the Flex theme, to answering all my questions with patience and clarity.
Their support team made everything easy to understand, and I truly appreciated how smooth and straightforward the experience was. I’m very happy with the service I received and would gladly recommend Out of the Sandbox to anyone looking for high-quality themes and excellent customer support.
Thank you for the great service!
Hi iStore Nigeria team!
Thank you for such a detailed review - so glad to hear that our support team was able to assist, and that you are enjoying your Flex theme!
We are here to assist with any questions that come up, and if you need any assistance with Theme Updater, please do not hesitate to reach out to our team in the future.
All the best,
Out of the Sandbox
Theme updater is easy to use as it carries over all your custom codes to the new theme at the press of a button. I do end up with coding 'conflicts' arising each time, but you just have to look at the code and make your own judgment on which code to accept. I either kept it to the same code or selected the one for the new theme. I don't trust the Ai version.
When updating it will give you a new draft copy of the theme so you don't mess up your Live one. You can always view and check the draft copy to make sure all your customisations are still in place and that everything looks ok before publishing and making it Live.
Hi Epically Beautiful team!
Thank you for your review, and we are glad to hear that you are finding such value from using Theme Updater to update your theme. If you have any insight or feedback into what would make the app 5-star worthy, we want to hear it!
Feel free to reach out to our support team with any feedback and questions, anytime.
All the best,
Out of the Sandbox
Out of the Sandbox has been my trusted theme partner for years. The theme’s update package makes upgrading my website easy and consistent. Additionally, Out of the Sandbox's responsive technical support consistently resolves any issues promptly. It’s an outstanding theme with reliable, top-notch support. Thank you so much!
Hi AME Jewellery team!
We are so happy to hear that you have gotten such great value from your theme, and from our Theme Updater app!.Thank you for such a wonderful review!
All the best,
Out of the Sandbox
As a growth marketer who regularly optimizes design and performance, keeping your theme up-to-date is critical and Theme Updater by Out of the Sandbox delivers that with zero downtime or stress.
Hi Serene Soul Wellness team!
We are very glad to hear that Theme Updater is part of your theme's update process, and to hear that is have brought so much value! Thank you for your review.
All the best,
Out of the Sandbox
I find this app helpful, especially because when things don't go as smoothly as I'd expect, the OOTS support team give excellent help with solving any problems. Thank you to the support team!
Hi Corner Block Studio team!
We are so glad to hear that Theme Updater is part of your Flex theme's update process - we are always here to help and are glad that you had such a great experience with our support team!
All the best,
Out of the Sandbox
These folks have been some of the most thorough and responsive people I’ve ever had to have help me. Thank you!!!
Hi Kona Natural Soap Company team!
Thank you for your review! Our support team is here to help with anything you might need advise on and we are glad to hear that you had such a great experience!
All the best,
Out of the Sandbox
I've had the Flex theme forever and use the Theme Updater all the time. I just installed the video with text section and love the functionality.
Hi Molten Glass Creations team!
We are happy to hear that you are using Theme Sections on your Flex theme - thank you very much for your review!
All the best,
Out of the Sandbox
The AI-assisted theme update captures all my small manual theme edits.
Hi Northside Flower Market team!
Our One-click AI-powered theme updates are pretty handy and save a lot of time since theme updates are a very manual process for most themes on Shopify!
We are so happy to hear that Theme Updater is part of your Retina theme's update process and thanks for the great review.
All the best,
Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team!
The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version.
Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out.
All the best,
Out of the Sandbox
Works just fine and had no issues. Thank you
Hi Carathea team!
Thanks for your review - glad to hear that Theme Updater is a good fit for your store!
All the best,
Out of the Sandbox