Tidio ‑ Live Chat & AI Chatbot
Featured images gallery
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
More than just a live chat extension and chatbot app for Shopify. Tidio is a flexible customer experience platform designed to (1) increase sales, (2) reduce customer support work, and (3) save time—for clients and businesses alike. One-click, plug-and-play. Tidio streamlines client communication with its all-in-one help desk software for Shopify, powered by AI. Manage tickets, talk to customers, and recommend products to grow your business. Free plan available. No credit card required.
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English, German, French, Italian, Portuguese (Brazil), Spanish, Dutch, Swedish, Norwegian, Slovenian, Polish, and Danish
Works with
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 / month
or $290/year and save 17%
100 conversations for $29, 250 - 1000 conversations for $59
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
7-day free trial
Flows
$29 / month
or $290/year and save 17%
Reach up to 40k visitors. Upgrade as you grow.
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
Lyro AI Chatbot
$39 / month
or $390/year and save 17%
Reach up to 200 Lyro conversations. Upgrade as you grow.
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,966)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its AI chatbots that efficiently handle repetitive queries, saving time and boosting sales. They appreciate the user-friendly interface, easy setup, and features like live chat and email marketing. The support team is noted for being responsive and helpful. Additional benefits include a robust free option, team management capabilities, and a mobile app that enhances customer service and increases conversions.
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to ...
So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.
We appreciate your feedback. We're thrilled to know Lyro helps you with Sales but also saves your operators time :)
I honestly don’t even know how to describe what happened.
I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company.
Hours later I receive another response from Chris, who states he’ ...
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. ...
Support
App support provided by TIDIO LLC.
Or visit their support portalResources
Launched
July 14, 2014
Featured in
More apps like this
