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Tidio Live Chat

Tidio Live Chat

Developed by Tidio Ltd

632 reviews
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Price: Free – $15.00 / month More info
  • Integrate chat with your page in just a few seconds, no registration necessary- just click, install and use!
  • You are always online. Thanks to our mobile apps (Android, iOS, Desktop) you are always connected to your customers.
  • Increase sales easily thanks to improved communication with your clients

We would like to introduce Tidio Chat, a service that allows you to increase contact with your clients.


Intuitive live chat service designed to meet the expectations of even the most demanding users.

Features:



  • List of users who are currently visiting your website - you have access to the full list of users who are visiting your on-line shop along with their chosen browser and language. In addition, you can contact them at any time.

  • Support for mobile devices - thanks to our support for mobile devices you will never miss an opportunity to convert a client. Also, with a mobile friendly version of the chat it doesn't matter which type of device your users have - they will be able to contact you at any time.

  • Offline contact form - if you're not online, your users will see a contact form that will let them send you a message.

  • Automatic messages - this option allows you to send automated messages to the users that visit your website, e.g.10 seconds after entering the site they will receive a message: "Welcome, how may I help you?"

  • Multi-language support - regardless of your online shop's language, the chat will be displayed in the language of your users!

  • See what your users are typing before they send you the message and understand their needs better

Integration:

The integration of our service is very simple, we do not require any code changes, registration or login. Tidio Chat is 100% integrated into your shop immediately after installation and allows you to contact your clients right away to quickly understand their needs.

Tidio Live Chat reviews

632 reviews
  1. 5 stars (557 reviews)
  2. 4 stars (45 reviews)
  3. 3 stars (5 reviews)
  4. 2 stars (10 reviews)
  5. 1 star (15 reviews)

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.

posted

I love tihs app a lot, I can answer my customers questions even when I am doing the groceries hehe

posted

Great help / Noob friendly / Good Services And real nice supports. 10 Stars if i could

posted

We switched from tidio back to another more expensive solution. But after a few months we noticed that less people used the chat so we switched back to tidio. We ran into some problems when they updated the interface (it was loading 2 times, both the new and the old interface due to the re-install). Contacted Tidio, and it was solved within 2 minutes. Great customer service, great app!

posted

We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!

posted

Super cool chat app! I tested quite a few and ultimately chose this one for my online boutique. Valuable features plus stellar customer service!

posted

This is a very nice application to use for chatting with your visitor and increase sales

posted

Oh, Boi where to start, I have tried so many bad chat apps that I had given up on it. Until I learned about Tidio. the best out there period.

https://vapegents.com

posted

Great app!!! Easy to use, good UX design and very functional.
LilBabyOnBoard.com

posted

Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!

posted
Get
Free – $15.00 / month

Support & Sales

Tidio Ltd
020 3289 7807
support@tidio.net
tidiochat.com
tidiochat.com/en/privacy-policy
Get Support

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