Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

January 30, 2025

Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.

Performance Vet Supply
United States
Almost 2 years using the app
TIDIO LLC replied February 14, 2025

Thank you so much for your kind words!

December 12, 2024

Works great, glitches sometimes but its fine. It is extremely user friendly

LEVIDE
United States
About 1 year using the app
TIDIO LLC replied December 17, 2024

Thank you so much for this feedback!

February 18, 2025

Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.

Amuse Ground
Canada
About 1 month using the app
January 28, 2025

Tidio is a great application for those who want a more robust chat widget. I think businesses will really enjoy the easy navigation as well!

STORE 7994
United States
8 days using the app
February 6, 2025

Miguel was awesome and super helpful.

ProActive Performance L.L.C.
United States
Over 1 year using the app
TIDIO LLC replied February 14, 2025

Thank you for your review - we aim to provide the best support possible!

October 28, 2024

every store needs a chat function and this one is great with good support

Anhem
United States
Over 3 years using the app
TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

October 31, 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
United States
24 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

February 13, 2025

Amazing app and functionalities. It has a lot of features in one. You only need this app for everything

OllieBoo
Portugal
2 days using the app
December 9, 2024

Lyro best employer of the month

Motiv8Collections
United Kingdom
2 months using the app
TIDIO LLC replied December 11, 2024

Hello there, thank you for the review. We're doing our best to constantly develop Lyro capabilities :)

October 8, 2024

A superb customer service team, very patient in helping me out with my issues.

FABÉLLE
China
10 months using the app
TIDIO LLC replied October 11, 2024

Hello there, your review truly made our day! :)