Reviews (1,933)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.

October 28, 2024

every store needs a chat function and this one is great with good support

Anhem
United States
Over 3 years using the app
TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

October 31, 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
United States
24 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

September 6, 2024

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
United States
Over 1 year using the app
TIDIO LLC replied September 23, 2024

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

October 2, 2024

Always a help. Thanks so much.

DUVET HOG
United Kingdom
About 4 years using the app
TIDIO LLC replied October 3, 2024

Thank you very much for your feedback!

October 8, 2024

A superb customer service team, very patient in helping me out with my issues.

FABÉLLE
China
10 months using the app
TIDIO LLC replied October 11, 2024

Hello there, your review truly made our day! :)

October 18, 2024

Very good.

The Vintage Compact Shop
United Kingdom
About 7 years using the app
September 14, 2024

Its an app with great feature and helps in growing business.

GeNext Hub
India
About 2 months using the app
TIDIO LLC replied September 23, 2024

Thank you so much for your kind words about our software!

August 9, 2024

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help

Litheli EU
Germany
About 1 month using the app
TIDIO LLC replied August 11, 2024

Thank you for this amazing review! Arek is truly a gem!

September 11, 2024

Really effective support in my case with a very fast response time.

The Serene Cat
Switzerland
About 1 month using the app
TIDIO LLC replied September 23, 2024

Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!

July 15, 2024

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Luxa Nutrition
United States
8 months using the app
TIDIO LLC replied July 17, 2024

Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)