Reviews (1,896)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time customer issue resolution, which often boosts conversions. They value its user-friendly interface, AI chat, live chat, and email marketing tools, along with a convenient mobile app. Merchants also praise the responsive and efficient customer support, which assists with customization and troubleshooting. The app's continuous improvement based on merchant feedback is noted, making it a valuable tool for enhancing customer service and supporting multiple communication channels.
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the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!
Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
nice ap, does the job
Hello there! We're happy with the review you left us!
Tidio has been amazing for us, the help desk staff are almost always available and have helped us immensely.
Thank you! We're doing our best to be always there to assist our customers :)
The customer service of tidio is so good.
Hello there, thank you for this amazing review!
Tidio Chat’s intuitive design means I can focus on my customers instead of fiddling with complicated software. Setting it up was a breeze, and I was able to customize it to match the aesthetic of my store.
Thank you for the review! We're delighted that using Tidio and adjusting your widget to your needs was that smooth :)
Essential for our customer service strategy. It's accurate, easy to install, and the customizable icon looks professional. Technical support is quick and efficient. Valuable tool.
Thank you for the review! We are glad that Tidio is useful to you and our support has been helpful.
My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.
Hello there! We appreciate you taking the time to leave this review, we're happy to know Tidio serves you on many levels!
Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.