Reviews (1,203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing customer engagement and boosting sales through live chat and AI chatbots. It integrates seamlessly with Shopify, offering centralized management and easy setup. The app is praised for its intuitive interface, smooth performance, and mobile accessibility. Merchants appreciate the responsive support and AI's natural responses. Its scalability supports business growth, effectively managing interactions even when offline.
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Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tidio has become such a valuable part of your customer care team.
Tidio has been a very powerful tool for our company for sometime and the improvements only continue to make customer interactions easier. Our team loves the ease of use and the high design look is an added bonus that matches our brand perfectly. Great customer service too. Thank you!
Your review truly made our day!
Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app
Thank you do much for your kind review! We're so happy to know that our Lyro AI is helping answer even the complex questions :)
We’ve been using Tidio for nearly 10 years, and it remains one of our most dependable tools. The features are intuitive, easy to implement, and genuinely helpful in our daily workflow. Their customer service is consistently fast, kind, and knowledgeable — always ready to collaborate and find solutions. We confidently recommend Tidio to any business looking for a user-friendly and well-supported communication platform.
Thank you very much for that amazing feedback! We would like to express our deepest gratitude for your continued trust and partnership.
There are different options, definitely cheaper than Tidio, but honestly, if you integrate everything and set it up right, the amount of things you can do is worth the effort. Its probably not for everybody, but if you do have to offer support for clients, this is a tool you should try.
Thanks for the great insight! We’re glad you’re finding value in what Tidio can do.
I’ve been using Tidio for my Shopify store and I couldn't be happier. It’s incredibly easy to set up and the interface is super user-friendly. The automation features and chatbots has saved us so much time while helping us stay connected with our customers 24/7.
If you're looking for a reliable chat tool to boost your sales and customer service, Tidio is the way to go. Highly recommended!
Your review made our day, it is rewarding to know Tidio helps you that much with sales and customer support!
Been using Tidio for almost 6 years for 3 Shopify stores and it is the best and most reliable chat program with the best possible features available on the market. Never had the slightest issue! Highly recommend!
Thank you so much for the kind feedback — we truly appreciate it! We’re glad Tidio has been working well for you across all your stores!
If you ever need anything, we’re here to help.
Having a live chat option on your website creates confidence within potential buyers and customers, and we find Tidio does it best! Everything is very organized and advanced, but not in a way that is too difficult to understand for beginners. Don't hesitate, you won't regret using this app!
Thank you very much for the kind words! We're so happy to know that using Tidio supports your business, while being easy to use at the same time.
I am absolutely amazed by the AI Lyro Chatbot. We have a complex product line, and customers require their products to fit within our packaging and ask a lot of "will this fit" size questions. Lyro has handled these questions accurately and provided instant product suggestions, resulting in customers placing orders. Before this, a customer would have to wait for us to research sizes and write them back hours later. All of this was done simply by Tidio connecting to our Shopify account.
Your review truly made our day -- knowing Lyro is increasing your sales is rewarding :-)
I have used this in the past (during the pandemic when we had to work from home) so I was super excited to get to download it again for our new website. So far so good, I love the different plan options and the ability to customize the widgets. Super helpful for our company!
Thank you so much for sharing your experience—we’re thrilled to have you back with Tidio! It’s wonderful to hear that our platform continues to meet your needs, especially as your company grows.