Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, which boost customer communication and website engagement. They appreciate the user-friendly interface, customizable responses, and automated request handling. The app's performance is well-received, with responsive and helpful customer support. Continuous updates and multi-platform availability, including a mobile app, further enhance its accessibility and merchant satisfaction.

September 18, 2024

this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly

India shopping
United States
About 2 months using the app
TIDIO LLC replied September 23, 2024

Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!

Edited May 30, 2024

I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet!
Sorry guys, tell the owner/s to invest some more on improving this app which ...

ThumBlast
Italy
2 months using the app
July 19, 2024

The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person ...

Farmhouse Teas
United States
1 day using the app
TIDIO LLC replied July 21, 2024

Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the ...

May 6, 2024

Complicated to understand...dashboard is cluttered...way, way too much going on in a disorganized manner

BellMar Ranch and Gardens
Canada
12 months using the app
TIDIO LLC replied June 4, 2024

Thank you for the review, we're sorry to hear that you consider our app that way. If there is anything you would like us to assist you with, please reach out to us at support ...

June 14, 2023

Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account

The Magickal Mother
United States
Over 2 years using the app
Edited August 1, 2023

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

purfitcovers.com
Australia
Over 1 year using the app
TIDIO LLC replied October 15, 2021

Thank you so much for the 5-stars! We always do our best to help our customers as soon as possible

March 2, 2023

Tidio requested that I review their plugin. The app barely works so my employee uses it in a browser tab. It works but could be a lot better.

Maple Armouries
Canada
About 1 year using the app
TIDIO LLC replied March 2, 2023

Ah.. so sorry to hear that you have problems with our desktop app. I'm glad there are no problems with the browser version. I will reach out to you via email and try to ...

August 28, 2016

We're using Tidio Chat currently and we have been for maybe 2-3 months now. While yes, you can see who's on the website, which page they're on etc. the true functionality of the chat just simply doesn't work correctly 75% of the time. If you're using this chat feature on a desktop computer that has someone to monitor and respond to chat messages as soon as they come in, then it should be a fine ...

Onyx Hearts
United States
12 months using the app
March 22, 2021

They penalize you and make you pay more once you hit certain arbitrary use levels. You don't unlock any new features, you just need to pay more. IMO, not worth it.

ThermoCheck
United States
9 months using the app
TIDIO LLC replied March 23, 2021

Hi! I'm really sad to see your review - higher chatbot plans help our users reach more clients every month -> this usually leads to more sales, increased order value and ...

April 17, 2017

We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work ...

Cavitycolors Art Clothing
United States
9 months using the app