Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, which boost customer communication and website engagement. They appreciate the user-friendly interface, customizable responses, and automated request handling. The app's performance is well-received, with responsive and helpful customer support. Continuous updates and multi-platform availability, including a mobile app, further enhance its accessibility and merchant satisfaction.

Edited November 25, 2024

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A ...

DOG & CO.
United States
Over 4 years using the app
TIDIO LLC replied November 25, 2024

I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, ...

January 29, 2025

I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.

Joy Displays
United States
Over 5 years using the app
TIDIO LLC replied February 11, 2025

Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools ...

February 8, 2025

Too expensive now, they increased the prices a lot!

KakelExpress
Sweden
Over 3 years using the app
TIDIO LLC replied February 11, 2025

Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some ...

October 20, 2024

Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this

Verified Shungite
United States
29 days using the app
TIDIO LLC replied October 21, 2024

Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the ...

January 11, 2025

Terrible support to uninstall the app. Don't use!

MisKits
United Kingdom
Over 2 years using the app
TIDIO LLC replied January 12, 2025

Hi! Whether you need assistance with a fix or want to remove Tidio, we're here to support you. I'll follow up with you via email to provide further help.

Olek - Tidio

February 7, 2025

I have consistently encountered issues with the system:

If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.

Spell check and grammar check do not work.

Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook ...

Carbon Factory
United Kingdom
November 3, 2024

Hard to use

Sugar Glow
Sweden
About 22 hours using the app
TIDIO LLC replied November 4, 2024

Hi! I'm sorry to hear that you're having trouble. Typically, setting up Tidio takes around 30 minutes. I'd be glad to guide you through the process during a brief call. I'll ...

November 24, 2024

i tried to log in it showed password is incorect ichanged it and it still shows incorect so the app is not even opening

Nikita Studios
Germany
23 minutes using the app
TIDIO LLC replied November 25, 2024

We can help you fix it easily! Help is on the way!
Olek - Tidio

February 17, 2024

Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram.

There are many issues with Tidio:

You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio.

The count for your usage is wrong - it claims I’ve used 100/ ...

Mobility Tools
United Kingdom
3 days using the app
TIDIO LLC replied February 19, 2024

We sincerely appreciate your feedback and we're sorry that you had a negative experience with us. Our Team Member has already reached out to you via email to determine the ...

April 8, 2024

更新之后跟屎一样

OSITO Oxygen Concentrator
China
Over 1 year using the app