Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, which boost customer communication and website engagement. They appreciate the user-friendly interface, customizable responses, and automated request handling. The app's performance is well-received, with responsive and helpful customer support. Continuous updates and multi-platform availability, including a mobile app, further enhance its accessibility and merchant satisfaction.

September 1, 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
New Zealand
About 5 years using the app
TIDIO LLC replied September 2, 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

February 8, 2025

your site frankly it could be great but!
did you see? the price too
for free chat and AI chat and for the others you paid more than 30 dollars each see 100 dollars total for a communication
frankly abuse your site
you have to spend more than 150 dollars see much more

ShopyUnivers
France
About 2 hours using the app
TIDIO LLC replied February 11, 2025

Hi there! I'm sorry to hear the pricing may seem to expensive for you, as we try to adjust it for our customer needs as much as possible. Please note with a yearly plan you ...

May 5, 2024

Their app and website has been down for the last 3 days, not sure whats going on.

What A Room
United States
About 5 years using the app
TIDIO LLC replied May 7, 2024

Hi, it seems like you may have experienced an issue with Comcast blocking your access to Tidio. Based on our logs, it looks like you've managed to log in to your panel ...

May 13, 2024

So far nice

Hypecamp Tents
South Korea
4 days using the app
TIDIO LLC replied June 4, 2024

Thank you for the review! If there is something we may improve to make your experience even better, please contact us at support@tidio.net, we will do our best to help.

April 30, 2018

A bit hit and miss performance wise. Sometimes it works and sometimes it doesn't!

Oxenford Budget Tyres
Australia
Over 6 years using the app
Edited February 5, 2018

Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button.

Be careful. Both formats of the widget ( ...

Mother Erth
United States
Over 4 years using the app
November 12, 2021

I like how this app captures leads and offers them a discount in an effort to drive immediate sales. The dashboard has a small learning curve, but it's a great app so far.

fitformorestore
United States
Over 1 year using the app
TIDIO LLC replied November 12, 2021

Thank you for the review, we sincerely hope to one day be 5/5 in your eyes :)

November 12, 2023

ayuda buena

rmdecoregalos
Portugal
9 months using the app
December 10, 2021

Tidio is a wonderful app, but it just doesn't support my needs. Tidio has a wide range of intriguing features that would certainly come in handy (e.g. Chatbots, Email Marketing, and even Messenger Integration), but the one crucial feature it's missing for me is Whatsapp integration. Whatsapp is a widely used messaging platform in my country for users and businesses alike - so it's ashame that I'm ...

LaptopBrokers
United Arab Emirates
5 months using the app
TIDIO LLC replied December 10, 2021

Thank you for your review and your feedback! We are actually trying to implement the Whatsapp integration into our product. We understand that this platform is crucial for ...

August 19, 2016

Not the perfect live chat tool but certainly good value and pretty straightforward to use.

Issue Clothing
New Zealand
5 months using the app