Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, which boost customer communication and website engagement. They appreciate the user-friendly interface, customizable responses, and automated request handling. The app's performance is well-received, with responsive and helpful customer support. Continuous updates and multi-platform availability, including a mobile app, further enhance its accessibility and merchant satisfaction.

November 25, 2024

L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.

Just Diva Nails
France
2 months using the app
TIDIO LLC replied November 29, 2024

Thank you for the feedback, we appreciate it!:)

November 1, 2024

pensé que era más fácil

MayArtex
Spain
25 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review -- in case you require assistance from our end, please contact us at support@tidio.net, we will be there to help.

May 9, 2024

This is the app I use for my discussion with my customs it is very good and I can receive their message right at the moment that the customer is at the computer and ready to make a deal with me. I recommend it. Can you please add more options to reply using ai instead of spending my time p,ease

Galactic Night Light
Mexico
6 months using the app
September 27, 2024

So far it is good

SRESTORE
South Africa
About 22 hours using the app
TIDIO LLC replied October 3, 2024

Thank you for the feedback,we're glad you like Tidio so far and let's hope it stays that way!

September 4, 2024

nice app

Flluxora
India
About 2 months using the app
TIDIO LLC replied September 6, 2024

Thank you for your review :)

March 5, 2024

Awesome App. I am satisfied. Thank you for that amazing app.

AL BAQI MART
Pakistan
About 2 months using the app
July 19, 2014

Simple and easy to set up..... works very very well!!

www.superherotoystore.com
India
Over 5 years using the app
Edited November 30, 2023

A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ...
...

The Wool Company
United Kingdom
Over 5 years using the app
TIDIO LLC replied November 4, 2022

Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear ...

May 13, 2015

I would recommend this app to other stores, as it is a great way to interact with customers, especially with those interested in making a specific purchase. It's another avenue, besides phone and email, to reach out to customers needing help. At first, there were a few technical difficulties (it seemed to cut out, etc.), but it has since improved and we don't have those issues anymore.

Brother's on the Boulevard
United States
Almost 5 years using the app
November 9, 2021

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

Ultimate Vitality
United States
Almost 4 years using the app
TIDIO LLC replied November 10, 2021

Thank you for your review! We really appreciate your feedback and we will try to do improve in the future