Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy Shopify integration, and a free plan ideal for small stores. They value its multilingual support, customization options, and ability to distribute coupon codes. The chatbot feature is praised for efficiently handling customer inquiries, with the AI component aiding in quick issue resolution. Merchants also commend the balance between automation and human touch in customer service, along with the insightful analytics. The live chat and helpdesk features are noted for providing personalized assistance, and the app is credited for boosting sales and conversions. The customer support is frequently praised for their responsiveness and problem-solving skills.

Edited July 24, 2023

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.

Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

lil'Vistas
United Kingdom
13 days using the app
July 9, 2023

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate.

Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.

Merchandise Store
United States
20 days using the app
July 27, 2023

Tidio so far has worked well. Easy to setup initially, though the configuration takes time.
Customer support has been quick and help.
One thing that could be improved is the translation between languages. It would be best to have them side by side so you can compare and ensure that they state the same.

HeimatLuxus
Sweden
About 2 months using the app
TIDIO LLC replied August 11, 2023

Thank you very much for the review! We will make sure to pass the feedback to our Product Team to offer as seamless solution as possible.

Edited March 2, 2023

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

Surf City Corvettes
United States
About 1 month using the app
TIDIO LLC replied January 31, 2023

Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris

May 10, 2023

Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!

simhona
United Arab Emirates
About 1 hour using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!

Edited May 9, 2023

So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.

Get Scout
United States
15 minutes using the app
TIDIO LLC replied May 31, 2023

Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!

September 2, 2023

I'm just starting still haven't sold anything yet.

Sheila Merchandise
United States
7 days using the app
November 3, 2022

A good chat app with helpful and friendly support. There is room for improvement but it is good value for money

The Wool Company
United Kingdom
About 4 years using the app
TIDIO LLC replied November 4, 2022

Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris

April 17, 2023

ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。
比較してレビューします。
- Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える
- Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える(お客様の言葉が足りないときに、商品ページを見ると分かりやすい)
- Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう(試してはいない)
- Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる

といいところを書いてきましたが、不満がないわけではありません。
- UIは日本語化されていない
- 瞬間的に表示されるメッセージも英語のみ(お客様がびっくりしそう)
- スマホのTidioアプリの通知が弱い(自分でアプリを開くまでバッジが表示されず、メッセージに気づかない)

アプリを開くと思い出したように赤いバッジを表示し始めるのが、少し癇に障ります。
通知が弱いのが最も改善して欲しいところです。

また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・
全体としては。課金する価値が充分あるアプリです。

to blossom
Japan
Almost 3 years using the app
September 16, 2022

amazingdddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

WetCase
United Kingdom
About 1 month using the app
TIDIO LLC replied September 16, 2022

Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris