Reviews (1,226)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for enhancing customer engagement through real-time communication and automated responses, boosting sales. It's praised for easy setup, intuitive interface, and efficient handling of queries via live chat and AI chatbots. Integration with multiple platforms and seamless Shopify operation are key advantages. The mobile app allows responses on the go, and responsive customer support contributes to a positive experience.
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From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌
We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
necesito poder mandar mensajes outbound en whatsapp. de lo contrario seria full estrellas
Thank you for the feedback on our integration, it helps a lot!
We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times.
There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via support@tidio.net, and we'll do our best to make Tidio a 5-star app for you!
its fantastic we have made good sales from using Tideo
Thank you so much! We’re really grateful to hear that Tidio has helped generate sales for your business 💙 If you ever need help optimizing anything, we’re always here for you.
Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.
Thank you — we’re glad Tidio is working well for you! 🙌
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
It is intuitive and easy to use.
Thank you very much for the review!
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Convenient
Thanks for the feedback! We’ve reached out to help you get the most out of Tidio 😊