Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, which boost customer communication and website engagement. They appreciate the user-friendly interface, customizable responses, and automated request handling. The app's performance is well-received, with responsive and helpful customer support. Continuous updates and multi-platform availability, including a mobile app, further enhance its accessibility and merchant satisfaction.

January 30, 2025

Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.

Performance Vet Supply
United States
Almost 2 years using the app
Edited November 25, 2024

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A ...

DOG & CO.
United States
Over 4 years using the app
TIDIO LLC replied November 25, 2024

I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, ...

December 12, 2024

Works great, glitches sometimes but its fine. It is extremely user friendly

LEVIDE
United States
About 1 year using the app
TIDIO LLC replied December 17, 2024

Thank you so much for this feedback!

January 29, 2025

I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.

Joy Displays
United States
Over 5 years using the app
TIDIO LLC replied February 11, 2025

Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools ...

January 28, 2025

Tidio is a great application for those who want a more robust chat widget. I think businesses will really enjoy the easy navigation as well!

STORE 7994
United States
8 days using the app
October 28, 2024

every store needs a chat function and this one is great with good support

Anhem
United States
Over 3 years using the app
TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

February 6, 2025

Miguel was awesome and super helpful.

ProActive Performance L.L.C.
United States
Over 1 year using the app
October 31, 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
United States
24 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

February 8, 2025

Too expensive now, they increased the prices a lot!

KakelExpress
Sweden
Over 3 years using the app
TIDIO LLC replied February 11, 2025

Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some ...

December 9, 2024

Lyro best employer of the month

Motiv8Collections
United Kingdom
2 months using the app
TIDIO LLC replied December 11, 2024

Hello there, thank you for the review. We're doing our best to constantly develop Lyro capabilities :)