Tidio ‑ Live Chat & AI Chatbot

Great user interface and the features are exactly what we need to run an international website with multiple languages.

Tidio has been a very powerful tool for our company for sometime and the improvements only continue to make customer interactions easier. Our team loves the ease of use and the high design look is an added bonus that matches our brand perfectly. Great customer service too. Thank you!

Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.

We used Tidio in the past and are now coming back to it for the Real-Time Visitor Monitoring, Cart View, Conversational AI (Lyro), and for the affordability and ease of use that we missed. Tidio gives so much value without being complicated to setup, its a nice change, and also a great application!

Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that.

Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards.

Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product.

Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.

Tidio has completely transformed my customer support by allowing me to engage with visitors in real time through an incredibly intuitive interface. The automation features save my team hours of manual work every week, keeping our response times impressively low. I can provide even more tailored advice on optimizing these automation flows within Ace Browser where I have access to advanced model analysis.

We've been using Tidio for our online store support at Tegami, and honestly — it's been a lifesaver. Super easy to set up, clean interface, and the free plan is actually useful (not just a teaser).

What we love the most:

Real-time chat with visitors

The chatbot automations save us tons of time

Mobile app works great — we can reply from anywhere

Integrates perfectly with Shopify / WooCommerce

And their support team? Surprisingly fast and friendly.

If you're running a small shop and want something affordable yet powerful — go for Tidio. Highly recommended.

We were nervous about adding a different chatbot because we'd tried other tools that felt clunky, but this one was easy from day one. Our whole team picked it up fast and our customers seem to actually like chatting with it.

Great app. It has helped me along the way to build my business it really comes in useful. My costumers are very happy and they enjoy the presence of the chatbot. It is also the cheapest option out there.

Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.