Tidio Live Chat

Tidio Live Chat

by Tidio Ltd.

Live chat boosted with Chatbots and Marketing Automation

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

1 - 10 of 1045 reviews


I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

Agone Sport

Very happy with the app. I'm currently on the free plan as I'm about to lauch my store. It works very well, looks nice and is very easy to set up. The mobile app is simply great in order to handle your store support on the go. Bravo.

Your Baby Supplies

great app so far! looking to explore it more indepth once we start moving more. looks like it will be great for a growing business.


They really need to let people customize it according to their stores. The out of proportion look is so not good for most of us. Really hope they can do that.

Developer reply

January 23, 2021

Hi! I'm so sorry to see your review. I have reached out via email to learn more and help. Olek


im writing this review about tidio's customer service. the tidio customer service is really awesome and helpful. I was having trouble logging into my tidio account and they really helped me sort it out in minutes. Martin from the support team helped me on live chat. thanks Martin. and thanks to Arek also

Developer reply

January 21, 2021

Thank you for the encouraging words for our team! We appreciate the review :)


Great experience. So happy I have found a chat solution that works, allows you customise it to great lengths and also supports new businesses by oferring a free app as opposed to milking you away right from the get go as other chat apps do. Installation and configuration was a breeze and got it up and running in minutes!

Developer reply

January 20, 2021

This is exactly what we were going for! Thank you for the encouraging words :)

ZZ Reroll

Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.

Developer reply

January 20, 2021

Thank you so much for the kind words and a great review :)

Ziggy Belle

Only installed a few days ago 15 leads & 2 sales already. Recommend for improving conversion rates and adding customer service.

Developer reply

January 20, 2021

We are really happy that Tidio is working well for you :)

Pairidaeza Health Ltd

Love the app, and the customer support has been great throughout. I've been using the app for a couple of months and it's been great, and the dev team are quick to listen to feature requests.

Developer reply

January 15, 2021

Thank you so much for the encouraging and kind words! :)

Alessandro Guarnieri

installo l'app e subito dopo mi dicie ops, c'è stato un problema... continuo a ricaricare la pagina e ancora ops, c'è stato un problema. ho mandato e-mail ma nessuna risposta. davvero deluso

Developer reply

January 11, 2021

We would love to help you with this! Our developers are working on the error not popping anymore. For the time being, please disable the Google Translate plug-in inside your browser, then refresh the page and you will be able to enter your Tidio panel. If you have any questions, please reach out to me at jan@tidio.net where I will be able to assist you further

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