Reviews (1,256)
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Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide.
Jure / Moonchild Skunkworx
Thank you! We truly your feedback and are happy you've had a good experience ith Lyro!
So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.
Thank you so much for the review! 💙
We really appreciate your support. If you ever need anything, we’re here to help.
As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!
Thank you for the great feedback! We're so happy Tidio is helping your team and customers! 😊
Tidio is great! We have seen better conversions since using it and will now install it on all of our stores
We truly appreciate your support and are glad to have you with us. If you ever need anything, our team is always here to help.
💙
I love the easy set up and that I can have notifications when someone enters my store! it is great for tracking conversions
We're thrilled to hear Tidio is a good fit for you!
We've been using Tidio at The Fire Alarm Supplier, and it has been a great addition to our store. The AI chatbot answers common customer questions instantly, which saves our team a lot of time and helps customers get answers even outside business hours. The live chat is easy to use, and the Shopify integration was quick and simple. We've seen faster response times and a better customer experience. Highly recommended for any Shopify store looking to improve customer support.
That’s fantastic to hear! We appreciate your review!
I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
Thank you for your feedback on Tidio! In case you think there is some room for improvement, we'd love to hear about this!
It's been quite positive for our stores conversion rate. And reducing simple questions by our customers.
We're happy to know that Tidio helps you on so many levels!
Tidio has been very useful for our online store. The live chat is easy to set up and helps us reply to customers faster, especially when they ask about products, delivery, or order details. The chatbot also saves time by answering common questions when our team is busy. Overall, it makes customer support smoother and more professional.
Thank you for you review! We're so glad to hear Tidio made a positive impact on your store. We truly appreciate your support!
Great app, we used this for a period of time and switched to Zendesk as we are more email focused but a month later and we are back as the Lyro Livechat agent is just too and solved so many queries before they even became an email ticket
Thanks for taking the time to share this—great to hear you came back!
We’re especially glad Lyro AI has been able to make such a difference. That’s exactly the kind of proactive experience we’re aiming for.
We’re always happy to help!
