Tidio: AI Chatbot & Live Chat

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.

We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!

We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support.

One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new features and functionality that help support higher volume and a more complex operation.

Lyro has also been a valuable tool for our team and continues to play an important role as we expand our use of AI within customer support.

There are still areas we would like to see evolve, particularly the ability to automatically assign email tickets to help prevent cherry-picking, which is an important challenge in contact center operations.

Overall, our experience with Tidio and their team has been very positive, and we look forward to continuing the partnership as the platform develops.

Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide.

Jure / Moonchild Skunkworx

So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.

As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!

Tidio is great! We have seen better conversions since using it and will now install it on all of our stores

I love the easy set up and that I can have notifications when someone enters my store! it is great for tracking conversions

We've been using Tidio at The Fire Alarm Supplier, and it has been a great addition to our store. The AI chatbot answers common customer questions instantly, which saves our team a lot of time and helps customers get answers even outside business hours. The live chat is easy to use, and the Shopify integration was quick and simple. We've seen faster response times and a better customer experience. Highly recommended for any Shopify store looking to improve customer support.

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.