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We've been using Tidio at The Fire Alarm Supplier, and it has been a great addition to our store. The AI chatbot answers common customer questions instantly, which saves our team a lot of time and helps customers get answers even outside business hours. The live chat is easy to use, and the Shopify integration was quick and simple. We've seen faster response times and a better customer experience. Highly recommended for any Shopify store looking to improve customer support.
That’s fantastic to hear! We appreciate your review!
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
We're sorry to hear you feel that way. Please note this feature is not available within Tidio. However, we will reach out to you via email to discuss possible options.
I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
Thank you for your feedback on Tidio! In case you think there is some room for improvement, we'd love to hear about this!
It's been quite positive for our stores conversion rate. And reducing simple questions by our customers.
We're happy to know that Tidio helps you on so many levels!
Tidio has been very useful for our online store. The live chat is easy to set up and helps us reply to customers faster, especially when they ask about products, delivery, or order details. The chatbot also saves time by answering common questions when our team is busy. Overall, it makes customer support smoother and more professional.
Thank you for you review! We're so glad to hear Tidio made a positive impact on your store. We truly appreciate your support!
Great app, we used this for a period of time and switched to Zendesk as we are more email focused but a month later and we are back as the Lyro Livechat agent is just too and solved so many queries before they even became an email ticket
Thanks for taking the time to share this—great to hear you came back!
We’re especially glad Lyro AI has been able to make such a difference. That’s exactly the kind of proactive experience we’re aiming for.
We’re always happy to help!
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
We’re very sorry to hear about your experience. There must have been a mistake on our end, and that’s definitely not the experience we want to provide. We’ve reached out to you directly to help with your situation and assist in every way we can.
We've been using Tidio for our online store support at Tegami, and honestly — it's been a lifesaver. Super easy to set up, clean interface, and the free plan is actually useful (not just a teaser).
What we love the most:
Real-time chat with visitors
The chatbot automations save us tons of time
Mobile app works great — we can reply from anywhere
Integrates perfectly with Shopify / WooCommerce
And their support team? Surprisingly fast and friendly.
If you're running a small shop and want something affordable yet powerful — go for Tidio. Highly recommended.
We really appreciate your kind words and sharing your experience with Tidio!
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
We're sorry to hear about your issue. Please note that apart from the custom code, we offer settings in Tidio that allow you to change the widget position. We have reached out to you via email to confirm the options available. Please check your mailbox. Your cooperation will be appreciated.
Outstanding solution. Has learned all about our product range, delivery options and returns and can handle the bulk of our questions.
Thank you for your review! ⭐️⭐️⭐️⭐️⭐️
We’re happy to hear that Lyro has been able to learn and work so effectively!
