Tidio: AI Chatbot & Live Chat

TIdio and Lyro themselves are an amazing customer service tool. Lyro, the AI LLM has brought up our "resolve rates" to around 80% with a 4.2 out of 5 stars feedback, without ever involving our team. The team is then able to catch the other ~20% and special requests. One thing to note... MAKE SURE YOU INTEGRATE IT CORRECTLY TO YOUR STOREFRONT THE FIRST TIME. Tidio customer service support is atrocious and do not plan on them ever being there to help you at all. Luckily, Claude's chrome extension is able to figure out pretty much everything. Invest in your claude because Tidio doesn't care about you.

Still One of the Best AI Live Chat Apps for Shopify

I've been a loyal Tidio customer for over six years and have professionally tried many other AI live chat apps for Shopify. Despite exploring other options, I still prefer Tidio.

There is definitely room for improvement, but I believe Tidio remains one of the best live chat solutions I've used.

I recently experienced some app issues, but Chris from Tidio support followed up, acknowledged my concerns, and helped resolve them.

I appreciate Tidio listening to customer feedback and taking action. I hope they continue improving the app and supporting their long-term customers.

Thank you, Chris and the Tidio team!

If you're looking for a powerful AI-powered live chat solution for Shopify, I highly recommend giving Tidio a try.

Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue.

We lost the customer, along with the materials and labor invested in their custom order. In our experience, Tidio needs significant improvement before it can be trusted with customer-facing communication. We uninstalled it and won’t be returning.

We've been trying out quite a lot of customer support solutions and Tidio is the first that delivers the all-in-one experience we were looking for. Chat, mail and help center combined with a good AI assistant and a neat interface. Highly recommended for everyone that struggles with to many messages coming from too many channels.

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.

We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!

We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support.

One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new features and functionality that help support higher volume and a more complex operation.

Lyro has also been a valuable tool for our team and continues to play an important role as we expand our use of AI within customer support.

There are still areas we would like to see evolve, particularly the ability to automatically assign email tickets to help prevent cherry-picking, which is an important challenge in contact center operations.

Overall, our experience with Tidio and their team has been very positive, and we look forward to continuing the partnership as the platform develops.

Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide.

Jure / Moonchild Skunkworx

So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.

As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!