The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I tried this application because it looked pretty good in someone else’s store. But in my store it was too big and loud looking and I couldn’t make it work. Also there were some bugs. For example I saved some changes and the old version spontaneously reappeared. Anyways I gave up and used another application. Perhaps this application will be fine for others, that’s just my experience.
Hi there! Thank you for your honest review! I'm really sad to see that you are not fully satisfied with our app. Sometimes the old settings appear because your browser saves the old settings to make your website load faster (browser cache). I'm sure your customers saw the updated version. I'm also sure that we can work out all the little setup hiccups together to make the widget more quiet and subtle. We'll reach out to you via email.
Adam - Tidio
Great app and very efficient customer service! The guy was very patient and helped me to install the application on my store.
Thanks a lot for the review! It is always a pleasure to help with the product :)
We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.
Thank you so much for the 5-star review! We are glad that you enjoy the features
Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!
Thank you so much for the amazing review! We always strive to provide the best customer support possible :)
Xsecret- Strive to protect your secret
I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.
Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!
I made extra 500 usd with tdio this week. Thank you for the amazing app. I will be using for a long time
It's great that you were able to profit from Tidio so quickly! We all hope that it is just a beginning and there are more sales coming :)
It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.
Thank you so much for the review! Please get in touch with me directly at firstname.lastname@example.org so we can discuss the possible refund options for you. :)
totally necessary..ran without bots for 15 days and our sales tanked..bots are more important than operators.GO GO SKYNET!!
Thank you for the perfect rating!
Simple display. Easy to use. Easy to set up. Good and quick answer. Consider to upgrade in the future!
This is exactly what we were going for creating Tidio. Thank you for the review :)
Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!
Thank you so much for the feedback and ideas on how we can improve! We appreciate them very much.