Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly setup and effective customer support, noting improvements in customer interaction and increased sales conversions through real-time engagement. The integration with multiple channels like Facebook and Instagram enhances customer service capabilities. The robust free plan is particularly beneficial for small businesses, and the AI chatbot features efficiently handle customer queries, saving time and improving service efficiency. The convenience of the mobile app is also appreciated, allowing merchants to manage interactions on-the-go. This app is valued for its comprehensive features that meet various business needs, enhancing customer service and boosting sales.
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Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.
After starting the trial, Tidio has been very helpful and welcoming.
Great first experience!
Thanks a lot for the amazing review! We're thrilled to hear that you're satisfied with Tidio :)
It’s the best out of bests
Hello there! Thank you so much for that excellent feedback!
good experience, live chat solved my issue. its a good app.
Thanks a lot for the review! We're glad to glad to hear we were able to sort out the issue you experienced.
This is the app I use for my discussion with my customs it is very good and I can receive their message right at the moment that the customer is at the computer and ready to make a deal with me. I recommend it. Can you please add more options to reply using ai instead of spending my time p,ease
I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.
Thank you for your feedback!
It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency.
If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.
Great experience both bot and human operator very and highly patient and helpfull.
Thanks so much for the review! It's amazing to know you're satisfied with our Support and Lyro as well :)
What a great App. Strongly recommend it
Thanks for leaving this amazing review!
Great Tool
Thanks a lot for your amazing review, much appreciated!
Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app.
First app that is really worth some money.
Hello there, thank you so much for your review! We appreciate your kind words :)