Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy implementation of premium features. The app's multilingual support, ability to distribute coupon codes, and seamless Shopify integration are also praised. Merchants value the AI component for resolving common queries and the live chat for providing personalized assistance. The chatbot is recognized for its accuracy and responsiveness. The app is noted for its easy setup and efficient functionality.

October 23, 2023

It works how it should, and the service is great.

Over 2 years using the app
TIDIO LLC replied October 24, 2023

Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!

September 11, 2023

I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this

Poochie Moochie Pet Store West Edmonton
7 months using the app
TIDIO LLC replied September 12, 2023

Hello there.

We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address your concerns.

Tidio is designed to be a widget that's visible on your website, allowing users to interact with you. We, unfortunately, do not have control over the traffic on your website, and the level of it largely depends on your website's visitors. However, we offer several solutions to help you manage and filter interactions through the Tidio widget, which we'll gladly help you to set up.

We would also like to clarify that all our chat widgets are designed to load asynchronously. Each project receives a unique JavaScript code that includes the async attribute. This means that the chat widget loads independently and does not interfere with the critical elements of your website, ensuring that your website's performance remains unaffected, and the chat functionality remains seamless.

Lastly, we do not offer phone support at this time. However, we have already reached out via email to assist you further. Our dedicated support team is here to provide guidance and resolve any concerns you may have.

Thank you for your patience cooperation.

September 13, 2023

I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.

United States
5 months using the app
TIDIO LLC replied September 14, 2023

We appreciate your feedback and are delighted to know you enjoyed Tidio so far!

August 31, 2023

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Heaven's Harvest Store
United States
About 2 months using the app
November 2, 2023

1) The visitor screen on your website fails to display up-to-date data. Instead, it presents visitors from 12 days ago who are no longer active, providing an inaccurate snapshot of the website's current status.
2) Sorting the monitor list is not an option.
3) The tool does not allow you to track visitors who progress to the checkout stage. Considering these limitations, it may not justify its price.

United States
5 months using the app
TIDIO LLC replied November 4, 2023

Hi there! Sorry to see that you aren't satisfied with our tool. This is not the kind of experience we wish our customers to have. Would you kindly send us an email to support@tidio.net with the details of your Tidio account, so we can look into the issues in order to provide a resolution? Customer satisfaction is our main priority and we will do all we can to help you here.
Chris - Tidio

October 12, 2023

Best chatbot I have used. For someone who is unemployed, this has helped me a lot.

Elgin Tarot Resolutions
United States
About 1 month using the app
September 11, 2023

Good chat app that needs a lot of refining done. Some issues I had are below

-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account

United States
3 months using the app
August 22, 2023

I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.

United Kingdom
8 months using the app
TIDIO LLC replied September 7, 2023

We are so glad that you chose Tidio again! We will do our best to provide a great experience for you.

September 8, 2023

Excellent app works seamlessly easy set up zero maintenance

United States
Almost 4 years using the app
TIDIO LLC replied September 9, 2023

Thank you for your review! We're thrilled to hear that our app is working smoothly for you. Your positive feedback motivates us to keep delivering a top-notch experience.

August 9, 2023

great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too

Just Calendars
About 2 years using the app
TIDIO LLC replied August 11, 2023

Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.