Reviews (1,925)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

November 1, 2024

pensé que era más fácil

MayArtex
Spain
1 day using the app
TIDIO LLC replied November 6, 2024

Thank you for the review -- in case you require assistance from our end, please contact us at support@tidio.net, we will be there to help.

August 4, 2024

exactly what i need

Vietnam Sales Insect
Vietnam
About 2 hours using the app
TIDIO LLC replied August 6, 2024

Hello there! Thanks a lot for this amazing review, we're happy to know Tidio meets or even exceeds your expectations as a customer support platform :)

February 27, 2024

Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.

Sagema
Albania
6 months using the app
TIDIO LLC replied February 29, 2024

Thank you very much for the review! Our goal is to provide the best possible support and we're happy to hear that we succeeded :)

June 4, 2024

good experience, live chat solved my issue. its a good app.

Strong Brand Social
United States
4 months using the app
TIDIO LLC replied June 11, 2024

Thanks a lot for the review! We're glad to glad to hear we were able to sort out the issue you experienced.

May 9, 2024

This is the app I use for my discussion with my customs it is very good and I can receive their message right at the moment that the customer is at the computer and ready to make a deal with me. I recommend it. Can you please add more options to reply using ai instead of spending my time p,ease

Galactic Night Light
Mexico
6 months using the app
May 5, 2024

Their app and website has been down for the last 3 days, not sure whats going on.

What A Room
United States
About 5 years using the app
TIDIO LLC replied May 7, 2024

Hi, it seems like you may have experienced an issue with Comcast blocking your access to Tidio. Based on our logs, it looks like you've managed to log in to your panel already. I'll contact you via email to confirm everything is working smoothly. Olek - Tidio

December 14, 2023

Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.

Unihertz
Hong Kong SAR
Almost 2 years using the app
TIDIO LLC replied December 16, 2023

Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team!

Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.

October 18, 2024

Vielen Dank an den Support Miguel unter anderem die bei offenen Fragen geholfen haben. Alles in allem eine App die ich weiter empfehlen kann.

GoezPri
Germany
About 6 hours using the app
November 10, 2024

top

The One Paris
France
5 days using the app
TIDIO LLC replied November 15, 2024

Thanks a lot, we really appreciate it!

February 17, 2024

I love Tidio. It's very easy to setup and use on my Shopify store. I was able to help a couple customers via live chat who had concerns about their orders. Tidio enabled me to address their issues in real-time which led to conversions. The platform makes delivering excellent customer service through multiple channels a breeze. Highly recommended for boosting conversions!

Palmashell
United States
3 months using the app