Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy Shopify integration, and a free plan ideal for small stores. They value its multilingual support, customization options, and ability to distribute coupon codes. The chatbot feature is praised for efficiently handling customer inquiries, with the AI component aiding in quick issue resolution. Merchants also commend the balance between automation and human touch in customer service, along with the insightful analytics. The live chat and helpdesk features are noted for providing personalized assistance, and the app is credited for boosting sales and conversions. The customer support is frequently praised for their responsiveness and problem-solving skills.

December 20, 2022

Everyone should have Tidio! I am not just saying this for no reason at all, it is a chat box that can be utilized any where you are. Even on your desktop! I had Tidio for my store last year then decided to try out the shopify inbox. However, that was a big mistake leaving Tidio as the shopify inbox is experiencing tech problems, and I was unable to communicate with my customers. Thus, I decided to give Tidio another try, and I am so grateful to be able to integrate them once again! My customer rep Martin, is amazing to work with, very knowledgable, and helpful to no end! He is so incredible, I hope he gets a raise! :) Because of his help, I am able to chat with my customers right from my desktop without a browser! How awesome is that!!?? Take the chance on Tidio, you will be happy you did, and so will your customers! Blessings, and as Always Happy Organics from HeavenAh Organics, Nia

HeavenAh Organics
United States
6 months using the app
TIDIO LLC replied January 10, 2023

Hi Nia! Thank you so much for the amazing review :) It's so great to know that you like using Tidio so far. We're also happy that Martin was so helpful, he's one of the best :) Let us know in case you need any further guidance. Chris

Edited July 24, 2023

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.

Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

lil'Vistas
United Kingdom
13 days using the app
June 30, 2023

I love Arek, helped me really well and wasn't annoying like other regular customer support people. You can only have 100 conversations via the chat each month. I love the multilanguage feature which is perfect for shops that sell in different languages. its a very good app in my opinion with broad customization and good customer support. It helps me with conversion rate because you can give everyone couponcode.

Vynoo
Netherlands
5 months using the app
February 17, 2023

It's early days but so far so good. I have a slightly complicated setup with subdomains but this has been navigated with brilliant support from the Tidio team.

I am loving the fact that the integration with Shopify allows our customers to get immediate responses to some questions such as shipping costs, order tracking and more. This give the customer immediate service through the bot and saves me a job as well. I quickly got familiar with how the bots are set up and I am not a coder, just an average user. I'm excited to see where this leads us.

Momiji-uk
United Kingdom
3 months using the app
TIDIO LLC replied April 6, 2023

Hi! Thanks for the great review! Hope it is still going good!
Really great to hear you enjoy the Shopify integration and features, we do our best to grow them! Should you have any questions just let us know!

November 3, 2022

It is pretty nice to have everything in one place. They kind of got me an email for my website and I'm adding everything else to be able to see messages together. And I now know that I can chat with my customer.

EverythingON
Dominican Republic
3 months using the app
TIDIO LLC replied November 4, 2022

Hi there! Thank you very much for your kind review :) It's really great to know that you are enjoying using our app so far. Let us know in case you need any guidance. Chris

September 18, 2023

Foremost we have a multi language shop and we want at least the chat widget and the bot texts to appear at least in 9 languages. A lot of work to set up, but Tidio can make it happen. Recently installed Tidio on a 2nd shopify store where before I installed Tidio, the native Shopify chat app was blocking the whole screen on mobile, so if customers left a message, they could not go back to the website, with Tidio absolute not the case, works smoothly. Now I have access to the chat communications from 2 websites in 1 app. and our facebook and instagram accounts are connected as well, so overall extremely happy how Tidio performs.

Barista och Espresso
Sweden
9 months using the app
TIDIO LLC replied September 25, 2023

Thanks for the review! I'm really happy to hear Tidio meets your expectations and the available solutions allowed you to achieve your exact setup needs!

June 28, 2023

Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.

Clockwork Cabinet
Belgium
About 2 months using the app
March 9, 2023

Absolutely stunning support, a well working app. Sometimes the desktop variant goes a bit funky, but usually alright. Wish there was a bit more integrations, but those are nice-to-have, and I know hard to follow those mushroom-growing app landscape. I do not need premium features but decided to go for the (bit pricey, for me) starter version to support them. I do not want to switch, and one can be careless with money sometimes :)

Fancy But Functional
Hungary
Almost 2 years using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you so much for your kind review :) We forwarded your feedback to the product team so thank you for sharing!

February 22, 2023

Tidio has very responsive customer service. Made the switch from Tawk.to... was seriously not too thrilled about the initial chat service that our store was using, and Tidio definitely has surpassed expectations, with integrations, fast customer service (that's actually people), and the ChatBots make my life way easier... sure beats programming in responses and triggers to every possible scenario. Lol!

Mobile Spa Pros
United States
3 months using the app
TIDIO LLC replied April 6, 2023

Thank you for the lovely review! Great to have you onboard with us! You can always count on our Customer Support staff to do their best to help with any issue that may come up!

September 4, 2023

Simple the best chat app around. Especially for Shopify users. Easy install, great usage. Great support that is always reachable. Love this app and the functionalities of it. Highly recommended for every store that wants to do just that much more for their customers! :)

JessyAtSea | Wax Seal Shop
Netherlands
About 1 year using the app
TIDIO LLC replied September 7, 2023

We're delighted we could help, and we appreciate your nice words! If you have any more queries, please let us know!