Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

September 23, 2024

Miguel is very helpful, calm and friendly and professional

Clothes Shelf
United States
12 days using the app
TIDIO LLC replied September 25, 2024

Hello there! Thank you for your feedback regarding Miquel, he's indeed the best! :)

August 9, 2024

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help

Litheli EU
Germany
About 1 month using the app
TIDIO LLC replied August 11, 2024

Thank you for this amazing review! Arek is truly a gem!

July 15, 2024

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Luxa Nutrition
United States
8 months using the app
TIDIO LLC replied July 17, 2024

Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)

October 30, 2024

Nice app

Chick Store
United Kingdom
2 days using the app
TIDIO LLC replied November 6, 2024

Thank you for this great review :)

November 1, 2024

pensé que era más fácil

MayArtex
Spain
25 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review -- in case you require assistance from our end, please contact us at support@tidio.net, we will be there to help.

November 11, 2024

Iam not

Naturejoy.co.uk
United Kingdom
3 days using the app
TIDIO LLC replied November 15, 2024

Thank you for your kind review!

November 3, 2024

Hard to use

Sugar Glow
Sweden
About 22 hours using the app
TIDIO LLC replied November 4, 2024

Hi! I'm sorry to hear that you're having trouble. Typically, setting up Tidio takes around 30 minutes. I'd be glad to guide you through the process during a brief call. I'll send you an email soon with more details.
Olek - Tidio

September 21, 2024

great app

Have Haven
Saudi Arabia
About 2 months using the app
TIDIO LLC replied September 23, 2024

Thank you very much for your feedback!

June 25, 2024

Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G

ThecafeHQ
Philippines
4 months using the app
TIDIO LLC replied June 27, 2024

Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.

September 18, 2024

I am proud to say that Tidio has excellent customer service and is an outstanding app.

Myacra
India
About 2 hours using the app
TIDIO LLC replied September 23, 2024

Thank you so much for this feedback, it made our day to know you're satisfied with our support, it means a lot to us!