Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Miguel is very helpful, calm and friendly and professional
Hello there! Thank you for your feedback regarding Miquel, he's indeed the best! :)
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!
Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)
Nice app
Thank you for this great review :)
pensé que era más fácil
Thank you for the review -- in case you require assistance from our end, please contact us at support@tidio.net, we will be there to help.
Iam not
Thank you for your kind review!
Hard to use
Hi! I'm sorry to hear that you're having trouble. Typically, setting up Tidio takes around 30 minutes. I'd be glad to guide you through the process during a brief call. I'll send you an email soon with more details.
Olek - Tidio
great app
Thank you very much for your feedback!
Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G
Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.
I am proud to say that Tidio has excellent customer service and is an outstanding app.
Thank you so much for this feedback, it made our day to know you're satisfied with our support, it means a lot to us!