Tidio Live Chat & AI Chatbots , 1,853 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface and robust functionality, including a live chat feature that enhances real-time customer interaction. The AI chat, dashboard, and email marketing features are intuitive and effective. The chatbot feature is praised for boosting sales and improving customer service efficiency. The app's seamless integration with platforms like Facebook and Instagram, and its multilingual feature, are appreciated by international merchants. Merchants have reported significant sales increases after implementation, and the customer support team is frequently commended for their exceptional service.
Refine
-
By rating
great customer service, issues resolved fast
Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!
Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.
Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team!
Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.
Awesome app to use for your customers
Thanks for the review, we're happy that Tidio helps you assist your customers better!
Spoke with Arek, he did a fantastic job of guiding me! Thank you Arek!
Really useful live chat, plenty of features for the team to utilise and a solid support structure in place
great, i will always choose this app
Best Chat App, fast and easy support.
i just love it, so easy to use and keeps me informed of what's happening on my page
Thank you for your review, we're delighted to hear that operating Tidio is easy for you! It's our focus to keep the app user friendly :)
I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.
Thank you for taking the time to share your thoughts with us. We appreciate your feedback.
Our prices are reflective of the quality of service we aim to deliver, and they allow us to consistently enhance our offerings, implement new features, and maintain the high standards you expect. Moreover, we believe in offering a range of plans to cater to the diverse needs of our customers, and our goal is to provide a variety of packages that allow businesses to choose the specific features and resources that align with their unique requirements.
Please reach out to support@tidio.net, and we'll gladly hear your best pricing point, working together to find a solution that meets your needs.