Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless Shopify integration, and excellent customer support. They find the live chat and chatbot features particularly useful, with the AI resolving a majority of issues swiftly. The customizable chatbot, free plan with detailed analytics, and easy setup are also appreciated. Merchants also value its ability to distribute coupon codes, boost sales, and provide multilingual support. It's seen as a reliable tool for building customer trust and increasing conversions.

November 24, 2023

Excellent app. The AI Bot is trainable, whereas others are not. Took me a while to find a good working bot. 4 stars because based on the prices shown in the app store, it makes it seem a bit cheaper than it is. Once inside the app, you have to pay for each of the primary functions which can really start adding up.

Bella Terra Oils
United States
3 days using the app
September 4, 2023

Great app. Easy to use. We tried 2 other leading apps and they were too complex and difficult to use. Also the support staff have been excellent to deal with.

Commercial Fitness Equipment
Australia
15 days using the app
TIDIO LLC replied September 7, 2023

Hi, our team always appreciates reading feedback like the one you left us! Thank you for your kind words and support.

August 9, 2023

great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too

Just Calendars
Australia
About 2 years using the app
TIDIO LLC replied August 11, 2023

Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.

August 16, 2023

Great App plus fast Customer Service, every store should have this even when you're doing retail, dropshipping, or wholesale!

Tentech Philippines
Philippines
2 months using the app
TIDIO LLC replied September 7, 2023

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

October 12, 2023

It is great and customer service is exceptional.

Club Scrap
United States
Over 1 year using the app
August 17, 2023

great support and the possibilities within Tidio are very good. I am stunned what their bots are managing to do so far. Future will be even brighter!

MagBank
Germany
3 months using the app
TIDIO LLC replied September 7, 2023

Thank you so much for taking the time to review us, we are so grateful for your kind words!

November 16, 2023

very good App, and good customer service, I like chatbots and all the features.

withomed
China
14 days using the app
TIDIO LLC replied November 22, 2023

Thank you for the kind words!

August 18, 2023

The support team is responsive and professional, solved my issues quickly and are very careful about customer experience.

Craftchain
United States
7 months using the app
TIDIO LLC replied September 7, 2023

We are honored by your wonderful review! Your feedback motivates us to continue providing exceptional service to all our customers.

October 13, 2023

10/10, working well, so much options, best choice for Live chat.

DRIFT-CLUB
Hungary
22 days using the app
TIDIO LLC replied October 24, 2023

Thank you for the review! We greatly appreciate your five-star rating :)

August 2, 2023

Quick, helpful responses. Great support! The app itself functions very well. When we needed assistance changing something, it was simple.

Buddy Patches
United States
8 months using the app
TIDIO LLC replied August 11, 2023

. Thank you so much for your kind words! We really appreciate your positive review and recommendation!