Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

September 1, 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
New Zealand
About 5 years using the app
TIDIO LLC replied September 2, 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

February 3, 2025

App muy completa y facil de usar

Winsom Life
Chile
3 months using the app
TIDIO LLC replied February 14, 2025

Thank you for your review, we're glad to know Tidio software is intuitive for our users:)

September 18, 2024

I am proud to say that Tidio has excellent customer service and is an outstanding app.

Myacra
India
4 months using the app
TIDIO LLC replied September 23, 2024

Thank you so much for this feedback, it made our day to know you're satisfied with our support, it means a lot to us!

September 18, 2024

this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly

India shopping
United States
About 2 months using the app
TIDIO LLC replied September 23, 2024

Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!

October 25, 2024

Super application qui gère tout en un

Dropvet
France
9 days using the app
TIDIO LLC replied November 6, 2024

Thank you so much for your feedback!

February 10, 2025

tres bien

akobra
France
4 months using the app
September 14, 2024

Its an app with great feature and helps in growing business.

GeNext Hub
India
About 2 months using the app
TIDIO LLC replied September 23, 2024

Thank you so much for your kind words about our software!

September 11, 2024

Really effective support in my case with a very fast response time.

The Serene Cat
Switzerland
About 1 month using the app
TIDIO LLC replied September 23, 2024

Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!

February 10, 2025

buena

Axonstore
Mexico
About 2 months using the app
TIDIO LLC replied February 14, 2025

Thank you for your positive feedback!

July 15, 2024

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Luxa Nutrition
United States
8 months using the app
TIDIO LLC replied July 17, 2024

Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)