Reviews (1,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing customer communication and increasing conversions through its AI chatbot and live chat features. They appreciate the user-friendly, customizable interface and the responsive customer service team, noting significant time savings and improved service quality. Many describe the app as great, amazing, or very good.
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I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.
Thank you for your feedback!
It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency.
If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Une équipe technique réactive et compétente, bravo à tous.
Thanks a lot for the 5-star review!
Super application qui gère tout en un
Thank you so much for your feedback!
Really effective support in my case with a very fast response time.
Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!
Iam not
Thank you for your kind review!
this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!
nice ap, does the job
Hello there! We're happy with the review you left us!
Their app and website has been down for the last 3 days, not sure whats going on.
Hi, it seems like you may have experienced an issue with Comcast blocking your access to Tidio. Based on our logs, it looks like you've managed to log in to your panel already. I'll contact you via email to confirm everything is working smoothly. Olek - Tidio
Nice app
Thank you for this great review :)