Tidio Live Chat & AI Chatbots , 1,703 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, easy Shopify integration, and multilingual support. They appreciate the extensive customization options and responsive customer service. The AI chatbot feature is praised for handling customer queries autonomously. Merchants also value the ability to distribute coupon codes, which has boosted conversion rates. The seamless functionality, real-time chat, insightful analytics, and social media integration are seen as positive features. Many credit the app with increasing sales and improving customer interactions.
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Good chat app that needs a lot of refining done. Some issues I had are below
-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account
After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.
HI and thank you kindly for your feedback.
Apologies you had to wait such a long time for a response from our technical team but indeed the escalation, technical specialists are not available during the weekend, while our Support Staff is doing their best to address all concerns via email. The reply to your request was sent first thing Monday, I am sorry if you missed it.
The way we show live visitors in Tidio is based on their actual having the website with the installed widget open. While GA reports on the visits, we show who is actually on the website (has the website open) at the moment so that you can proactively reach out to the visitor.
We understand that you invested time and resources in your company and we will do our best to provide you with the services you require within our possibilities. We will reach out with a follow-up to make sure you received the tech team reply.
Awesome app, it works perfectly. It is very configurable and easy to use. It has an amazing support team who is always ready to help.
Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!
The customer service was very warm and patient. Even though my English was not very good, they always helped me solve the problem.
Great customer support from Mike, would highly recommend the app for a live chat solution. Will solve any teething issues you may have.
Thank you kindly for the lovely feedback! It was my pleasure to help you! Hope it will be smooth sailing from now on! Mike
Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.
Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.
Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!
Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.
Hi there! Thank you for the great review :) It's so good to know that you find Tidio to be the best chat app so far. Chris
It's a great app to communicate with our customers live, fast and easy. The support system is also great.
I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.
Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris