Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy Shopify integration, and multilingual support. They appreciate the extensive customization options and responsive customer service. The AI chatbot feature is praised for handling customer queries autonomously. Merchants also value the ability to distribute coupon codes, which has boosted conversion rates. The seamless functionality, real-time chat, insightful analytics, and social media integration are seen as positive features. Many credit the app with increasing sales and improving customer interactions.

September 11, 2023

Good chat app that needs a lot of refining done. Some issues I had are below

-admin counts as a seat even if they never respond to customer chats
-email ticketing aren't the most user friendly thing for customers
-It cost a monthly payment to remove branding
-The notifications for the chats is quiet and a single sound making them easy to miss
-Permissions are broken allowing staff to delete tickets without permission
-No ability to export tickets/chats making it hard to migrate away
-No way to enforce security settings on agent account

United States
3 months using the app
August 13, 2023

After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.

United Kingdom
About 1 month using the app
TIDIO LLC replied August 15, 2023

HI and thank you kindly for your feedback.
Apologies you had to wait such a long time for a response from our technical team but indeed the escalation, technical specialists are not available during the weekend, while our Support Staff is doing their best to address all concerns via email. The reply to your request was sent first thing Monday, I am sorry if you missed it.
The way we show live visitors in Tidio is based on their actual having the website with the installed widget open. While GA reports on the visits, we show who is actually on the website (has the website open) at the moment so that you can proactively reach out to the visitor.
We understand that you invested time and resources in your company and we will do our best to provide you with the services you require within our possibilities. We will reach out with a follow-up to make sure you received the tech team reply.

August 24, 2023

Awesome app, it works perfectly. It is very configurable and easy to use. It has an amazing support team who is always ready to help.

Kitty Dream World
10 days using the app
TIDIO LLC replied September 7, 2023

Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!

July 5, 2023

The customer service was very warm and patient. Even though my English was not very good, they always helped me solve the problem.

About 2 hours using the app
March 9, 2023

Great customer support from Mike, would highly recommend the app for a live chat solution. Will solve any teething issues you may have.

Vintage Wholesale UK
United Kingdom
About 1 month using the app
TIDIO LLC replied April 6, 2023

Thank you kindly for the lovely feedback! It was my pleasure to help you! Hope it will be smooth sailing from now on! Mike

June 29, 2023

Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.

Rocksteady Corp
United States
About 2 hours using the app
May 30, 2023

Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.

5 months using the app
TIDIO LLC replied May 31, 2023

Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!

December 22, 2022

Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.

Honestea & Co.
About 21 hours using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you for the great review :) It's so good to know that you find Tidio to be the best chat app so far. Chris

August 25, 2023

It's a great app to communicate with our customers live, fast and easy. The support system is also great.

4 days using the app
January 9, 2023

I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.

CapaMel Balloons
8 days using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris