Tidio ‑ Live Chat & Chatbots , 1,608 reviews
Great live chat option to have that is relatively easy to navigate and offers customer analytics to your website too.
Hi there! Thank you so much for your kind review :) It's great to hear that you find Tidio relatively easy to work with. Please let us know in case you need any guidance.
The app is awesome and the fact that you can talk live with your customers it makes it much better. Thank you everyome from team Tidio and go ahead with a great work.
Hi there! Thank you very much for your kind review :) It's great to know that you think Tidio is awesome. It really motivates us to work even harder on improving it! Chris
Just started setting it up and so far so good, it was easy to set up with the help of customer service.
Hi there! Thank you so much for the lovely review :) It's great to know that our team was able to quickly help you with setting up Tidio. Let us know in case you need any more guidance :) Chris
Just started using Tidio, but seems to all work perfectly... Excited to use the service may upgrade if I need to.
Hi there! Thank you so much for your lovely review :) Let us know in case you need any guidance. Chris
It is pretty nice to have everything in one place. They kind of got me an email for my website and I'm adding everything else to be able to see messages together. And I now know that I can chat with my customer.
Hi there! Thank you very much for your kind review :) It's really great to know that you are enjoying using our app so far. Let us know in case you need any guidance. Chris
This is a great app. Very easy to activate & use. The service is outstanding, fast, and friendly. In a sea of options, this is one of the very best.
Hello there! Thank you so much for your lovely review :) It's great to know that you like Tidio so far. We'll make sure to keep up the good work! Chris
A good chat app with helpful and friendly support. There is room for improvement but it is good value for money
Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris
I installed this app on the trial version and completed the set up. Upon going live, I "used up" all of my chats as Tidio "contacted" every single customer that visited my site. Even though the only actual chats were the two that I did as test with myself. So, Tidio basically charge you for every website vistor that comes to your site regardless of whether the chat function is clicked and used. Of course, this information is not disclosed as part of the sign up for the monthly package. Seems very scammy.
Hi there! Thank you for taking the time to share your thoughts, and sorry for the disappointing experience. It seems that there might have been a misunderstanding here. Your live conversations are not limited in any way, with the plan you are currently on. Only the chatbot conversations are. We always try to provide as clear information as possible, and the limit of chatbot conversations is mentioned on our pricing page. We are sorry if this sounded confusing. We will make sure to keep this in mind for future improvements. Meanwhile, it would be great if you'd be willing to reach out to our live chat support. Our team is ready to explain the best ways to optimize the chatbots usage, and their effectiveness. Looking forward to chatting with you! Chris
Excelent service. Completly satisfied by their service as they helped me achieve my perfect chat appereance.
Hi there! Thank you so much for your kind review :) It's so great to hear that you are satisfied with our services so far. We will do our best to keep it that way! Chris
Received great support, very fast and knowledgeable. The chat app is good and keeps customers happy.
Thanks for your great review, we are really happy to read we have been able to help your visitors engage with your website, that's definitely what we are aiming for. :)