Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

March 27, 2024

best

Graceful Chic Boutique
Saudi Arabia
About 2 months using the app
TIDIO LLC replied April 9, 2024

Your positive feedback means the world to us! Thanks for being part of Tidio.

June 24, 2024

Carlos helped me, great work! Very fast and easy communication!

Mr. Unbreakable
Germany
42 minutes using the app
TIDIO LLC replied June 26, 2024

Hi there, thank you so much for the review! I'll make sure to pass it to Carlos, he is a true gem!

May 27, 2024

genial , me encanta

Mobility-Vida
Spain
About 1 month using the app
TIDIO LLC replied June 4, 2024

Hi there, thanks a lot for such kind words!

May 13, 2024

So far nice

Hypecamp Tents
South Korea
4 days using the app
TIDIO LLC replied June 4, 2024

Thank you for the review! If there is something we may improve to make your experience even better, please contact us at support@tidio.net, we will do our best to help.

July 7, 2024

es muy eficiente.

ExclusivariaShop
Colombia
4 months using the app
TIDIO LLC replied July 9, 2024

Hello there! We're thrilled with your review, thank you!

July 10, 2024

Carlos the goat frfr

Drop Dept
United States
About 1 month using the app
TIDIO LLC replied July 12, 2024

Thanks for your review! I'll make sure to pass your feedback to Carlos :)))

July 1, 2024

top

Koldwind
Belgium
About 1 month using the app
TIDIO LLC replied July 3, 2024

Hello there, thanks so much for the amazing review:)

Edited August 1, 2016

Tidio has been a great help in servicing our customers in real time. Very easy to set up and a snap to use. Our customers have clearly been happy having support just a click away!

Generalknot
United States
Over 6 years using the app
February 28, 2024

Servicio rápido y resolutivo

THE-ARE
Spain
Over 6 years using the app
October 10, 2018

We have used this app for a few days now and the support has been amazing! Very quick to respond and willing to help with any questions you may have. Highly recommend!

This app is also great when chatting with customers and staying connected to your business.

Rocky Point Tile - Glass and Mosaic Tile Store
Canada
Over 6 years using the app