Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

March 21, 2017

Great free app. Simple and customer support very good too. Thank you

Class Space
United Kingdom
Almost 5 years using the app
June 10, 2022

great support, great app, it's helping me a lot to get a connection with my customers through my website

NatureGlitz
Austria
Almost 5 years using the app
TIDIO LLC replied June 10, 2022

Thank you so much for the five stars, we hope you continue to enjoy the app, and our support team is always happy to assist you!

July 23, 2014

Loving it! With the help of this app and a couple of other smart apps available on Shopify my online business is looking very professional :) Thanks

www.mummyandmee.co.uk

Baby Hampers & New Baby Gift Sets - Mummy & Mee
United Kingdom
Over 4 years using the app
Edited February 10, 2025

very useful : i used since 3 years : very good
Thank you arek

Monti Family
France
Over 4 years using the app
TIDIO LLC replied November 10, 2021

I 100% agree that Dominika is pretty great :) Thank you for the kind words!

Edited June 17, 2020

The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!

Diligence1International
Philippines
Over 4 years using the app
TIDIO LLC replied June 18, 2020

Thank you!
We are proud to be a part of your business :)

July 29, 2016

Works great and customers love the live chat. Has helped increase sales and customer satisfaction.

Northwood Candle Supply
United States
Over 4 years using the app
September 9, 2016

Great product, In just a few days it has helped us communicate with our customers online a provide piece of mind to them which has resulted in greater sales. We are delighted with how easy it us to work and how well it runs.

Leather Gallery Za
South Africa
Over 4 years using the app
December 15, 2017

Perfect app. Customer service is flawless, answers enquiries quickly and accurately, and SLA seems to be at least 99.99%. A strong commendation.

The Locket Tree 2
United Kingdom
Over 4 years using the app
Edited January 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Unbreakable Man
South Africa
Over 4 years using the app
September 22, 2023

Great platform, email marketing, campaigns, and can integrate with FB and IG. Overall a great tool for chat service! Highly recommend.

Alignmed
United States
Over 4 years using the app
TIDIO LLC replied September 25, 2023

Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated!